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Bellway Reviews 

7,819
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,605 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and supportive staff for making the home buying process exceptionally smooth, welcoming, and entirely stress-free. Buyers genuinely appreciate the clear communication, detailed explanations, and professional guidance provided by the team throughout their property purchasing journey. Some reviewers were not happy with quality issues, noting that communication often stalled and essential aftercare or property repairs were significantly delayed. A few customers also reported intense frustration regarding unresolved snags, poor workmanship standards, and a frustrating lack of responsive support after the purchase was completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful,... See more

Service

Customers had positive experiences with service, noting that sales staff and representatives were... See more

Customer service

Consumers find customer service to be positive, highlighting how sales and support staff consistently go... See more

User experience

People report positive experiences with user experience, highlighting an overall smooth and straightforward... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers report severe problems... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had great experience with Ashberry homes, New Cardinton gate, Bedford.😃 At first, we went to Ashberry office just for an enquiry and within two months , we achieved our dream house. House b... See more

Company replied

Rated 5 out of 5 stars

We've just moved into our new house at Prince's Gate, Blindwells, after using Bellway's Part-ex and everything has gone smoothly. Tamara Strang at the sales office has been great from start to fini... See more

Company replied

Rated 5 out of 5 stars

Mark and Alison have made us feel valued and there is no question that we ask them, that they cannot answer making sure that we feel supported and informed. All communication visla email or call has... See more

Company replied

Rated 5 out of 5 stars

Amazing service from the first day i visited Victoria Gate Bellway homes in Stafford, met Kim in the sales office what an amazing lady very welcoming and professional. Kim took all her time to list... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development

About Bellway

Written by the company






Welcome to the official Trustpilot page for Bellway, one of the UK's leading housebuilders.

Britain needs more homes, and at Bellway we’re rolling up our sleeves to help make that happen. But building at scale doesn’t mean everything should look the same. We believe every home should feel unmistakably yours, so we give our customers choices that let your personality shine through.

From the first sketch to the final flourish of the paintbrush, we think about the details that make life flow, where the morning sun lands on your breakfast table, how rooms work for everyday living, and how green spaces spark neighbourly chats.

Every decision is shaped around creating a place our customers are genuinely proud to call home.

And because a great home should last, we’re focused on the future too. We use sustainable materials and forward‑thinking technology to create homes that are comfortable, efficient, and ready for whatever comes next.

Bellway. Feels like home.

With energy efficiency as standard, a range of affordable buying schemes to choose from, and over 250 charming developments spread across England, Scotland and Wales, it couldn’t be easier to find the perfect home for you.


Find my home Why buy new? stories from our customers Customer support


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

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4.4

All reviews

(7,819)

1,598 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Satisfied with Bellway.

Pleased with our property and friendly staff.

July 31, 2026
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Reply from Bellway

Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're so happy to hear of the lovely service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

A big thank you to Sam at Bellway homes Langmead place

This just to say a big thank you to Sam at Langmead Place Bellway homes. She is absolutely fantastic. She is very welcoming and highly professional. Love that she pays attention to details and definitely ensures the best for her clients.
Throughout the process she was readily available to answer our questions (we had many because we are first time buyers) and very patient with us. Thank you Sam.
And I would recommend Bellway homes to anyone interested in buying a property.

July 29, 2026
Unprompted review
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Reply from Bellway

Hello Didi and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Langmead Place. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Amazing experience

We've had a wonderful experience this far.
Sam at Langmead Place has been an absolute god send. She has made the whole process as enjoyable as possible. She's entertained several visits and has always greeted us with a smile. She's helped us create our perfect home and we'll be forever grateful.

July 31, 2026
Unprompted review
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Reply from Bellway

Hello James and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review following the fantastic service from Sam at Langmead Place. Many thanks, Alex

Rated 5 out of 5 stars

Very professional staff and excellent…

Very professional staff and excellent customer service.

July 28, 2026
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Reply from Bellway

Hello Nishan and thanks for your kind words! We would like to take this opportunity to wish you all the best in your new Bellway home. Many thanks, Alex

Rated 5 out of 5 stars

Having secured a property at the…



Having secured a property at the Bellway Development Langmead Place in Angmering, I am both delighted to have done so and have had my expectations far exceeded by the process. In particular by the sales representative Sam Jones. Sam has made this a very seamless and pleasant experience, and her customer support, product knowledge and customer communication have been exceptional. I could not have asked for more in what can be a challenging experience. Rarely have I experienced a better customer experience, and my sincere thanks to Sam, who is a credit to Bellway. 

July 31, 2026
Unprompted review
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Reply from Bellway

Hello Stuart and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Big up Woodland Edge ❤️

Anna at Woodland Edge has been incredible. We are so happy with all of the support we have been given by her. I would also like to shout out Colin, Cam and Rob who have always been so welcoming on site, and have made us feel like we can ask anything and get the help we need. We are only a few days in but the service has been amazing so far.

July 30, 2026
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Reply from Bellway

Hello Jennifer and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Anna and the team at Woodland Edge. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

The sales advisor was real helpful and…

The sales advisor was real helpful and went through everything step by step and bellway them selves did everything they could do.

July 28, 2026
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Reply from Bellway

Hello Sean and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

Superstar Sam

Sam at Langmead Place has been absolutely brilliant throughout our new-build purchase — helpful, attentive and always there when we needed her, without ever putting us under any pressure. Nothing was too much trouble, and she made what can be a stressful process feel easy and even enjoyable.

Thank you, Sam, for making our house-buying journey such a lovely one! 🏠 ❤️

July 30, 2026
Unprompted review
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Reply from Bellway

Hello Victoria and thanks for taking your time to leave this lovely review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Sales Experience

Langmead Place.
We would like to thank Sam for everything, she was so friendly and helpful, she definitely went over and above, nothing was too much trouble for her.

July 30, 2026
Unprompted review
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Reply from Bellway

Hello Elaine and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

A positive experience despite a long process

Buying a house is a long and sometimes stressful process, and my journey was no exception. However, everything came together towards the end thanks to the outstanding support and professionalism of the Sales Manager and the Site Managers.

They were always approachable, helpful, and willing to answer any questions I had. Their communication, dedication, and attention to detail made the final stages of the process much smoother and far less stressful. Their commitment and customer care truly made a difference.

I would happily recommend Bellway Pinchbeck Fields to anyone looking to buy a new home.

July 1, 2026
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Reply from Bellway

Hello Rebecca and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pinchbeck Fields. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

We have recently purchased a property…

We have recently purchased a property at Harbour Village with Bellway. We had a great experience being taken care of by Mohammed who has been a great support throughout. He was so friendly and helpful and walked us through every step. Great site team and behind the scenes team. Great experience overall!!
Thank you to Mohammed at Bellway Harbour Village!!

July 17, 2026
Unprompted review
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Reply from Bellway

Hello Amy and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Harbour Village. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Kerry was absolutely brilliant from…

Kerry was absolutely brilliant from start to finish. Nothing was to much trouble. We are very happy in our new home.

July 30, 2026
Unprompted review
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Reply from Bellway

Hello Hannah and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Kerry was very helpful, in the process of the part exchange,and nothing was too much trouble very pleased happy with our new home.

Kerry was very helpful, in every way,nothing was too much trouble.

July 30, 2026
Unprompted review
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Reply from Bellway

Hello Stephen and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

House purchase at the Spirewood Grange

Our house purchase at the Spirewood Grange development has been smooth. The sales advisor Kerry has been extremely helpful and helped us navigate the process as well as any other requirements we considered making it quite stress-free. The service has been great and we’re looking forward to move into our new home.

July 30, 2026
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Reply from Bellway

Hello Nate and thanks for taking the time to leave this lovely review! We're so happy to hear of the excellent service you received from the team at Spirewood Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Excellent Customer Service- Kerry at Spirewood Grange

Kerry at Spirewood Grange was brilliant. She guided us through the buying process with expert precision, and was available and professional throughout. We are delighted with the service we have received- thank you Kerry! :)

July 30, 2026
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Reply from Bellway

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Spirewood Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Very helpful throughout the whole…

Very helpful throughout the whole experience

July 30, 2026
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Reply from Bellway

Hello Michael and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 2 out of 5 stars

We got the keys on the 17th of July

We got the keys on the 17th of July. Since then, we have been experiencing issues with the kitchen. Apparently, the design has changed due to the boiler position, and the kitchen is still not fully furnished. We have an issue with the dishwasher and washing machine again due to the poor kitchen design, and we have no space to keep them both. You can have a washing machine, but you cannot open the dishwasher door. You can replace a dishwasher with a washing machine, and vice versa, but then the dishwasher cannot be fitted due to poorly designed water and gas supplies. We discovered cracked tiles in the bathroom, walls in the bedrooms that don't maintain 90-degree angles at the corners, and holes in the originally painted walls. The holes in the bathroom tiles are not masked for sink wastewater. Not sure how many more issues we will find out after the professional snagging next week. This is our second new build property, and compared to the previous one, bought 7 years ago, this one is 2 ranges below the quality we got from TW in 2019.

July 19, 2026
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Reply from Bellway

Hello Artur and thank you for taking the time to leave this review.

Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.

Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam

Rated 5 out of 5 stars

My experience with Bellway at Princes…

My experience with Bellway at Princes Gate Development has been excellent, and a big part of that is thanks to Tamara, the Sales representative who has been incredibly supportive throughout my home-buying journey from start to finish.

I made the decision to switch plots at the last minute, which could have been quite stressful, but Tamara made the whole process feel seamless. She handled everything efficiently, kept me updated with regular communication throughout, and ensured everything continued to run smoothly.

Tamara was always friendly, professional, and happy to answer any questions I had. Her support and regular updates made the experience much easier, and I’m very grateful for all her help.

Thanks again Emily x

July 12, 2026
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Reply from Bellway

Hello Emily and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Princes Gate. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

5* service



kerry at Somerford Gate Congleton has been absolutely amazing from day one, She has been so helpful and kind and made the whole process a pleasure. 5 * service

July 29, 2026
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Reply from Bellway

Hello Amanda and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Thanks to the team at Bellway

Thanks to the team at Bellway, I found the process of purchasing my home super efficient and easy. Despite being out of the country throughout the purchasing, they were extremely accommodating, helpful and communicative which made buying my first home awesome.

May 24, 2026
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Reply from Bellway

Hello Daniel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

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