Bellway Reviews 

We got the keys on the 17th of July. Since then, we have been experiencing issues with the kitchen. Apparently, the design has changed due to the boiler position, and the kitchen is still not fully furnished. We have an issue with the dishwasher and washing machine again due to the poor kitchen design, and we have no space to keep them both. You can have a washing machine, but you cannot open the dishwasher door. You can replace a dishwasher with a washing machine, and vice versa, but then the dishwasher cannot be fitted due to poorly designed water and gas supplies. We discovered cracked tiles in the bathroom, walls in the bedrooms that don't maintain 90-degree angles at the corners, and holes in the originally painted walls. The holes in the bathroom tiles are not masked for sink wastewater. Not sure how many more issues we will find out after the professional snagging next week. This is our second new build property, and compared to the previous one, bought 7 years ago, this one is 2 ranges below the quality we got from TW in 2019.

My experience with Bellway at Princes Gate Development has been excellent, and a big part of that is thanks to Tamara, the Sales representative who has been incredibly supportive throughout my home-buying journey from start to finish.

I made the decision to switch plots at the last minute, which could have been quite stressful, but Tamara made the whole process feel seamless. She handled everything efficiently, kept me updated with regular communication throughout, and ensured everything continued to run smoothly.

Tamara was always friendly, professional, and happy to answer any questions I had. Her support and regular updates made the experience much easier, and I’m very grateful for all her help.

Thanks again Emily x

kerry at Somerford Gate Congleton has been absolutely amazing from day one, She has been so helpful and kind and made the whole process a pleasure. 5 * service

Thanks to the team at Bellway, I found the process of purchasing my home super efficient and easy. Despite being out of the country throughout the purchasing, they were extremely accommodating, helpful and communicative which made buying my first home awesome.

The sales lady Kerry was extremely helpful regarding the reservation on purchasing our Bellway home. She has gone out of her way in order that we could include certain extras and changing some things, intact with her professional and easy going manner made the whole experience pleasurable, not like some other building companies we have dealt with in the past.

Buying our first home was something we had been told would be stressful and frustrating, but Bellway completely changed that perception. From start to finish, the entire process was smooth, straightforward, and well organised. The team guided us every step of the way, making what could have been an overwhelming experience feel simple and enjoyable.
We also visited several other developers before making our decision, and without doubt, Bellway offered the highest quality home. The attention to detail and overall finish exceeded our expectations.
A special thank you to Sallyann, our Sales Advisor. She was incredibly friendly, professional, patient, and always willing to go the extra mile to ensure we were happy and well informed throughout the process. Her support made a real difference, and we are truly grateful.
We would highly recommend Bellway to anyone looking to buy a new home.

Louise and Dawn have been amazing, helpful and thorough throughout the buying process to date, explaining everything in great detail and guiding us through the different stages.

Staff was extremely supportive and open. The developer is very flexible and makes the process as easy as it possibly can. Karen and Gab were absolutely amazing. They helped us immensely while guiding us to take the right decisions at every step of the way.

All they want is your money, after you move in and have problems their customer care team do not bother. I have had problems from the start and had to chase and chase to get a response from them. 6 weeks after moving in still have issues that they haven't replied to any of my emails.

We had a wonderful experience with Bellway throughout the entire process. A special thank you goes to Tamara, whose professionalism, dedication, and kindness made all the difference.

She was always available, incredibly helpful, and happy to assist with every single request we had, no matter how big or small. Her communication was excellent, and she kept us updated regularly throughout the whole year, giving us confidence and peace of mind at every stage.

Buying a home can be stressful, but Tamara’s support and commitment made the experience smooth and enjoyable. We truly appreciate everything she has done for us and couldn’t be happier with the service we received.

Thank you, Tamara, and thank you, Bellway, for such an outstanding customer experience. We would highly recommend Bellway to anyone looking for a professional and customer-focused homebuilder.

From the very beginning they have been extremely helpful and have kept us up to date at every stage.
Cannot fault their sales team, site team.
Overall the customer care has been very good.

Help ful staff.good quality materials
Lovely views

Kerry was an absolute star. She was patience and very knowledgeable throughout the process. It was such a delight to work with her.

A massive shout out to Connor , he knows his job and always available to answer any questions we had in a very friendly manner.
Thanks Team

Great staff, welcomed from the start, looked after, guided and informed all throughout, and of course we absolutely love our new home.

Peter, Keith, Giorgia & Abby have been super friendly, helpful and informative, attentive to meeting all our needs. They never make you feel silly asking any question/s and respond with supportive and proactive responses. We are so incredibly happy with our build and the support from all the team along the way to get to this point has been crucial to a successful sale. Keith has been constantly checking in throughout the move in experience and is happy to go above and beyond to support the move in.

Staff were fantastic
Build quality very good
Great location
After care good

Bellway Whitehouse Park and Whitehouse Gardens team (Colin, Tania, Kim, Sarah and Emma) have been excellent support to us since first day to moving in to new house. Excellent and timely communication, showing what is right for me when there are decisions to be made. Showed very good empathy to me and my wife when we were inexperienced on many things. Like the new house so far, mostly all excellent fittings and very quality! Big thanks to Colin, Tania, Kim, Sarah and Emma for their great supports to us!

Multiple Damp issues resulting in walls and flooring being removed to rectify.
Although our property is now outside the warranty period, we believe these issues are the result of poor workmanship during the original construction rather than normal wear and tear. As such, we do not feel it is reasonable that we should bear the full cost of putting these defects right.

The first issue involved damp caused by a leak from the upstairs ensuite. Following investigation, it was found that the downpipe had not been properly tightened during installation. Over time, this allowed water to escape into the wall, causing extensive damage. The only way to access and repair the problem was to remove an entire internal wall, resulting in significant disruption to our home as well as considerable repair costs.

Unfortunately, we have now experienced a second plumbing issue, this time affecting the downstairs toilet. After noticing further damp, we had to remove the toilet and lift the flooring to locate the source of the leak. Once again, the issue was traced to defective plumbing installation. We have had to cover the costs of investigating the leak, carrying out the repairs, and replacing the flooring ourselves.

It is deeply concerning that we have experienced two separate plumbing failures in different areas of the property, both attributable to poor workmanship. This demonstrates what appears to be a pattern of substandard installation rather than isolated incidents.
Sam see below
As requested: Willow Rise Plot 78
still no response other than what looks like an automated one

We recently completed on our new home with Bellway, and the whole process was smooth and easy throughout. Big thanks to the sales advisor, project manager, and the wider team — everyone was helpful, responsive, and made the entire journey completely hassle-free.
As first-time buyers, we really appreciated how straightforward it all felt. Would happily recommend Bellway to anyone looking to buy a new-build home.

Staff were very professional and able to take me through the journey smoothly