Ben & Jerry's Reviews 

2,249
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were unhappy with their experience overall. Many customers found the ice cream to be overpriced and of cheap quality, often noting a decline in taste and texture. People reported that the product no longer tasted good, with some even describing it as disgusting or having a chemical taste. Several reviewers mentioned having to throw away entire cartons due to the unpleasant quality. Some people were dissatisfied with the changes in recipes, particularly for vegan options, which led to issues for those with dietary restrictions like coeliac disease. Additionally, a few customers reported finding foreign objects in their ice cream, which they found completely unacceptable. However, some customers also noted that certain flavors, especially those on sale, were delicious and provided a satisfying experience.

What people talk about most

Product

People report negative experiences with product, citing issues with artificial and overly sweet flavors, as... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Price

Customers consistently express dissatisfaction with the price, often finding the product overpriced,... See more

Value for money

Customers had negative experiences with value for money, with many feeling that the price was too high for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Overpriced and cheap quality ice cream...now they are plastering on social media to email your MP's regarding illegal immigrants in hotels? Won't be buying ever again Stick to making awful ice cream... See more

Rated 1 out of 5 stars

Ben and Jerrys used to be my favourite ice cream brand, however I have been so dissapointed recently, the worst was the last pint I bought, Chocolate Brownie, was awful, it was not that the brownies i... See more

Rated 1 out of 5 stars

I used to LOVE Ben & Jerry's vegan ice cream, which used to be made with almond milk and other more natural ingredients. Now they've changed the recipe apparently. I've just had it for the first tim... See more

Rated 1 out of 5 stars

I found a dead baby possum in the cup of my ben and jerry's ice cream; this is completely unacceptable, and I will be calling the manager and reporting this incident to the police. I did not think I w... See more


Company details

  1. Food Products Supplier

Information provided by various external sources

Official site for Ben & Jerry's super premium ice cream, light ice cream, sorbet, frozen yogurt and novelties. Find flavor listings and nutrition facts for products, get franchise info, or use the shops locator to find Ben & Jerry's Scoop Shops.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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No history of asking for reviews

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2.1

All reviews

(2,249)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Most delicious taste

Most delicious taste! I keep trying different brands, especially new crafts brands, but I always go back to good old Ben & Jerry’s. They have clean ingredients as well. It’s my 4 PM go to snack at least three times a week and I am still skinny haha! My only Guilty pleasure!

October 9, 2024
Unprompted review
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Rated 1 out of 5 stars

This was utterly disgusting

This was utterly disgusting, I was left unsatisfied from start to finish. I wanted a warm snack, not this frozen baloney. Next time, stick to the warm savoury good stuff.

October 4, 2024
Unprompted review
Rated 3 out of 5 stars

Recently purchased coffee Toffee Bar…

Recently purchased coffee Toffee Bar Crunch. Will not buy again had large chunks of toffee and not a hint of coffee. Will stick with Cherry Garcia and Pistachio my two favorites. And the cost of a pint is crazy only buy when on sale

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

When I picked up a birthday cake I had…

When I picked up a birthday cake I had pre-ordered, it was the wrong shape, it was supposed to be a heart shape, it was so small, the height was just under 4cm, I weighed the cake, it was l.3 kg, I could of brought 7 tubs of icecream to be equivalent for the price I paid, and the writing on top was atrocious. Never again, I felt ripped off. The store manager apologized, but it didn't help that I then spent 3 hours trying to buy another cake somewhere else on a Sunday!

July 28, 2024
Unprompted review
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Rated 2 out of 5 stars

Strawberry Cheesecake…

I purchased the Strawberry Cheesecake ice cream from Publix and while it has a great flavor there weren't any strawberries or even have a hint strawberry flavor. It was like eating vanilla ice cream with graham cracker crust. I am very disappointed and won't buy it again.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Ben and Jerrys is pushing woke…

Ben and Jerrys is pushing woke propoganda to destroy america and tear apart our families. Causing women to become masculine and men to become feminine. Driving hate between different races, and superiority complexes between people that are different. Screw this company, oh, and i never liked the icecream. it sucks

July 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Over-priced Candy in a cup

This isn't ice cream, it's overpriced candy in cup. Almost every flavor is so sickeningly sweet that it is literally not edible. Do yourself a favor and find something else--anything else--you'll experience better tasting ice cream and not have to deal with their woke politics. I recommend Gifford's of Maine.

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

Since the new company changed the…

Since the new company changed the original formula the icream has been awfull its no longer a premium ice more like like a breyers or Friendly's it almost taste crystallized I've been a fan of this ice cream since early 90.s nit no Moore Tilinook is the Newbern and Jerry's creamy bold flavor just great and has n daz is number 2 too bad big co only think about the dollar and think they can fool the public and run on a good name but they'll see all my friends have noticed it so I know it's legimate their sales will begin to drop

June 14, 2024
Unprompted review
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Rated 4 out of 5 stars

I'm a fan of a few flavors

I'm a fan of a few flavors. Chunky Monkey especially. Sad to say I'm done with corporations getting involved in this whole woke thing and won't support them any longer.

June 17, 2024
Unprompted review
Rated 2 out of 5 stars

Dont like it

Dont like it. All options are with pieces of Dough. Why why do you assume its nice to chew those chunks? Feels like a clay in between. Baaah. Please start producing something else. Its boring. No chunks pleaseeee.

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

Stomach cramps and being sick from cold cookie dough

Stomach cramps and being sick from
the desert, I had the hot cookie dough desert where it should have been on the menu as cold cookie dough desert as it was served and the bowl it came in was as cold as the plate for the starter, it wasn’t warm at all the cookie dough and eating it you could taste the coldness, it felt like the kitchen staff just de-frosted it that day and left it out or just kept it in the fridge as got home and I had very severe stomach cramps for several hours until 4am and was being sick aswell with the cookie dough and feel like where the hot cookie dough was not warmed up and served cold, was the reason for the stomach cramps and being sick from the desert, not had a ben and jerrys before this visit for 13 years and now the restaurant low trustpilot rating makes sense now, this company has fallen a long way in 13 years, if I could have given 0.5 stars I would have, will never be back and serve your hot cookie dough hot please and not straight out the fridge/freezer or defrost.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Don't Believe The Hype

I tried Ben & Jerry's Cherry Garcia and Chunky Monkey for the first time. It's just so-so. It's not worth the expensive price. When I eat ice cream, it should be satisfying and a delight. Unfortunately, it was not. Sadly disappointed. Will never buy again.

May 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Stagflation at B & J

Stagflation at B & J. Bend OR.
Purchased 1 scoop, 1 scoop, 1 pint and 2 scoops waffle cone. The cone scoops were so small I had to look from the top to even see the ice cream. From side view the cone was higher than the ice cream. You couldn’t see the scoops. I even commented to the staff asking for my second scoop. Stupid me for thinking it was a single scoop. They wanted to sell me a third scoop but I wouldn’t pay for it so I didn’t get it. $36+ with only a 10% tip. Had a cone and 2 scoops from another place a few days earlier and scoops were over the top. I realize it’s just a cone but my principles supersede. Never will visit another Ben & Jerry’s again.

May 19, 2024
Unprompted review
Rated 3 out of 5 stars

Hi everyone my name is Jean and I’m a…

Hi everyone my name is Jean and I’m a addict..
Dear B$J , I've been a loyal mid level addict for about 8 years , didn’t get involved until I was 32 . Thought I’d never drop to a certain level you know or drop the ball unnoticed. A friend took me too you know one of those parlour places where a hot backpacker always works and free samples are given out to innocent youths free.
You have a controlled market or insanely ludicrously priced.
And now you have the tenacity raise the price lessen the density and decrease weight snd volume and keep us coming.. it was the joy from the pure that stop the devil himself eat y’all up

May 11, 2024
Unprompted review

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