Ben & Jerry's Reviews 

2,249
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were unhappy with their experience overall. Many customers found the ice cream to be overpriced and of cheap quality, often noting a decline in taste and texture. People reported that the product no longer tasted good, with some even describing it as disgusting or having a chemical taste. Several reviewers mentioned having to throw away entire cartons due to the unpleasant quality. Some people were dissatisfied with the changes in recipes, particularly for vegan options, which led to issues for those with dietary restrictions like coeliac disease. Additionally, a few customers reported finding foreign objects in their ice cream, which they found completely unacceptable. However, some customers also noted that certain flavors, especially those on sale, were delicious and provided a satisfying experience.

What people talk about most

Product

People report negative experiences with product, citing issues with artificial and overly sweet flavors, as... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Price

Customers consistently express dissatisfaction with the price, often finding the product overpriced,... See more

Value for money

Customers had negative experiences with value for money, with many feeling that the price was too high for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Overpriced and cheap quality ice cream...now they are plastering on social media to email your MP's regarding illegal immigrants in hotels? Won't be buying ever again Stick to making awful ice cream... See more

Rated 1 out of 5 stars

Ben and Jerrys used to be my favourite ice cream brand, however I have been so dissapointed recently, the worst was the last pint I bought, Chocolate Brownie, was awful, it was not that the brownies i... See more

Rated 1 out of 5 stars

I used to LOVE Ben & Jerry's vegan ice cream, which used to be made with almond milk and other more natural ingredients. Now they've changed the recipe apparently. I've just had it for the first tim... See more

Rated 1 out of 5 stars

I found a dead baby possum in the cup of my ben and jerry's ice cream; this is completely unacceptable, and I will be calling the manager and reporting this incident to the police. I did not think I w... See more


Company details

  1. Food Products Supplier

Information provided by various external sources

Official site for Ben & Jerry's super premium ice cream, light ice cream, sorbet, frozen yogurt and novelties. Find flavor listings and nutrition facts for products, get franchise info, or use the shops locator to find Ben & Jerry's Scoop Shops.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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No history of asking for reviews

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2.1

All reviews

(2,249)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Wow what happened to Ben & Jerry's

Wow what happened to Ben & Jerry's. I haven't had B&J in quite a few years and thought it was time to treat myself. How disappointing. Once a premium & creative ice cream. Now no better than store brand. Bought my old time favoring Cherry Garcia. The cherries are missing few flakes of fudge. Mostly just low grade vanilla ice cream. They need to change the Image on the package to reflect what is actually inside.

Sad I lived in Vermont when B&J's was a new company and know how good it once was. I will never buy again.

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Miserly money grubbers: I'm so glad it's not just me who is…

I'm so glad it's not just me who is disappointed with B and J's. They've become mean spirited and petty. I can only manage one scoop of icecream and don't like the children's cone so I would regularly have one scoop in a waffle cone for the children's price. But now they have a 'policy' of any waffle cone to be charged at over $8 even for just one scoop! In your dreams B and J! Money grubbing corporate miser who has now lost a customer. So much for peace and love you hypocrites.

April 21, 2024
Unprompted review
Rated 2 out of 5 stars

What can I say ? Disappointed doesn't come into it !!

What can I say. I have missed the chunky monkey when it wasn't available in supermarkets so when i spotted a bonoffee i was quite excited and thought I'd give it a try. How disappointed I was. I won't buy it again. Full of chocolate and sauce bit hardly and banana flavour.

April 13, 2024
Unprompted review
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Rated 1 out of 5 stars

Ben and Jerry's has seriously gone…

Ben and Jerry's has seriously gone downhill in the last few years. From phish food with no marshmallow to karamel sutra core with no core, nearly everytime I guy a tub, it is defective. Hideously overpriced for barely mediocre ice cream. I will never buy it again.

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

It's been an adventure

Ben, Jerry, it's been an adventure. For decades I've enjoyed Cherry Garcia and Chunky Money as some of my favourite ice creams ever. I have found these increasingly difficult to buy from my local supermarkets so I've been forced to try other flavours in your range. I've tried many. Half Baked, Peanut Butter Cup, Berry Spectacular, Spectacu-love, Baked Alaska, Phish Food, Karamel Chew Chew, Cookie Dough and Chocolate Fudge Brownie were at the most tolerable. I would not buy them again. But out of respect for B&J's innovative history I was still open to trying other flavours. And then I was introduced to Oh My Bannoffee Pie Sundae. It broke me. It was sickeningly sweet. The banana had a synthetic taste that lingered unpleasantly. The chunks of chocolate were hard and insipid. The toffee was out of this world sweet. I'm talking diabetes-in-a-pot sweet! I was unable to finish the pot. I couldn't eat more than a three or four teaspoonfuls. That's it for me. I have spent thousands on B&Js over the years. But no more. Spend less time on virtue-signalling on the marketing and names of your ice creams and more time on high quality ingredients. I will not be returning as a customer.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Your peanut butter cup ice cream is…

Your peanut butter cup ice cream is dangerous. The peanut butter cups are so hard one of them cracked my tooth and there was a foreign object in there. I will never eat Ben & Jerry’s again. You guys should know better and how to make ice cream that doesn’t hurt peoples teeth.

March 1, 2024
Unprompted review
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Rated 1 out of 5 stars

I bought Phish Food which has been my…

I bought Phish Food which has been my favorite. This was disgusting. I have never had or even imagined bad ice cream but this was bad ice cream. The chocolate tasted like crap and there was a scant amount of marshmallow and carmel. I will never buy Ben and Jerry’s ever again.

January 28, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting-who would buy…

Absolutely disgusting-who would buy this watery, sugary goo-but millions do!. Just look at the list of Ingredients and decide for yourself . Another eg of something that used to be decent being taken over by a multinational cadburys is another eg

If you want to try a real ice cream try Mackies of Scotland-ingredients cream, milk, sugar, vanilla.

November 30, 2023
Unprompted review
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Rated 2 out of 5 stars

The most OVER rated and priced ICEY…

The most OVER rated and priced ICEY icecream I ever had . Might want to tweak the recipe for more creamier texture and DELETE the icy texture out . Had it at a venue and other ppl did not like it either . BYRN DAIRY ( NY ) is the best I ever had owners farm their own cows for all dairy products! There soft is the best I ever had ppl call crack ice cream

November 3, 2023
Unprompted review
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Rated 1 out of 5 stars

from ice cream man when I bought this…

from ice cream man when I bought this ice cream 10 armed SAS soldiers burst through my door and shot my pet fish Rodolpho then blew up my house with a Challenger 2 tank now my fish is dead and my house is gone so I give this ice cream a 1/10 and someone just dropkicked my grandad down the stairs so his in the hospital now but i still have my ice cream and my spoon so I'm going to eat it all (ps I'm a drug dealer who delivers drugs in ice cream)

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Treated my self to the O My Banafee Pie…

Treated my self to the O My Banafee Pie , I love Banaoffe Pie , no brainier right ? Wrong. It’s revolting, so artificial tasting really fake and chemical banana taste, it take a lots for me to throw away an uneaten tub of ice ream but it’s disgusting.Don,t know how u make your banoffee pie but we make it with digestive biscuits , caramel , cream , real bananas and a milk choc flake , if you r expecting this then don’t buy it.

October 9, 2023
Unprompted review

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