Ben's Gutters Ltd Reviews 12,214

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and professionalism, highlighting their helpfulness and positive attitude. The service provided is frequently described as excellent, with many people appreciating the thorough work, timely arrivals, and the care shown to their property. The booking process is also noted as smooth and straightforward, contributing to a hassle-free experience. However, some customers were dissatisfied with the pricing, finding it higher than local contractors, or experienced issues with communication regarding quotes and services. A few other people also felt that the standard of work was poor, citing blocked downpipes or incomplete cleaning, and some mentioned persistent marketing calls after their service.

What people talk about most

Service

Consumers find service to be positive. Many reviewers highlight the politeness, efficiency, and thoroughness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the politeness, professionalism,... See more

Booking process

Clients share positive opinions on the booking process. Many reviewers found the booking process easy,... See more

Price

Users describe ambiguous interactions with price. While many customers found the pricing to be fair,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced superb communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Ayrton Hoare was rep from Bens gutters who came out to fulfill request . He turned up within time frame given, was polite , explained what he was going to be doing , and after it all went over some th... See more

Company replied

Rated 5 out of 5 stars

I had phoned up to ask Bens Gutters if they could help with a blocked hopper. They were very quick at arranging an appointment, confirming date, time and thatJason would attend. He was very polite a... See more

Company replied

Rated 5 out of 5 stars

Cleaner text in advance of arrival, turned up on time, was friendly and courteous and did an efficient job. He gave an honest report of good condition and did not push any sales agenda but did thoroug... See more

Company replied

Rated 5 out of 5 stars

Having dealt with Ben’s Gutters in the past, I contacted them to obtain a quote for their standard gutter cleaning. The quote was acceptable and they arranged for the work to be undertaken the follow... See more

Company replied


Company details

  1. Gutter Cleaning Service
  2. Cleaning Service
  3. Commercial Cleaning Service
  4. Property Maintenance

Written by the company

Exceptional Service, Every Time! At Ben’s Gutters, we provide high-quality, reliable, and efficient gutter cleaning and roof washing services. Our experienced team uses both traditional and modern equipment to thoroughly clean your gutters and roof, ensuring your property stays in top condition. From our easy booking process to our polite, professional staff, we make sure every job is completed with care and attention to detail. Whether you need routine maintenance, a deep clean, or roof washing, you can trust Ben’s Gutters to get the job done right. Experience why so many customers recommend us – we’re the name you can count on for all your gutter and roof cleaning needs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bens Gutters came to the rescue

I had phoned up to ask Bens Gutters if they could help with a blocked hopper. They were very quick at arranging an appointment, confirming date, time and thatJason would attend. He was very polite and professional. He cleaned all the gutters and the blocked hopper. He gave very helpful advice on where to place water butts. We would definitely recommended Bens Gutters to other people.

April 17, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Eileen,

Thank you for your review. We’re pleased to hear the booking process was quick and well organised, and that Jason provided a polite and professional service while resolving the issue and offering helpful advice. We really appreciate your recommendation.

Kind regards,
Kate
Bens Gutters

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Rated 5 out of 5 stars

A very good company to deal with

A very good company to deal with. Every thing explained well.Good advice for the future and good customer service.

April 17, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Susan,

Thank you for your review. We’re pleased to hear everything was clearly explained and that you were happy with the service.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Excellent service by Ben Gutters

Excellent service by Ben Gutters. Reasonable cost, smooth process and friendly

April 20, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Devika,

Thank you for your review. We’re pleased to hear you were happy with the service.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Efficient and prompt service

Efficient and prompt service, came the day after I booked. Connor H was polite and explained everything well. He also took photos before and after he completed his work. I’m very satisfied with the work carried out
Jean B

April 17, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Katie,

Thank you for your review. We’re pleased to hear you were happy with the prompt service and the work carried out by Connor.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Polite well mannered employee

Polite well mannered employee. Got straight on doing the job, very pleased thank you.

April 17, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Gill,

Thank you for your review. We’re pleased to hear you were happy with the service.

Kind regards,
Kate
Bens Gutters

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Rated 5 out of 5 stars

It was a straight forward process to…

It was a straight forward process to get the job booked in by Lewis . Was kept updated with the arrival of Mariano who cleaned the gutters and was shown photos of before and afterwards . All in all a good job would use again and
recommend .

April 17, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Michael,

Thank you for your review. We’re pleased to hear the booking process was straightforward and that you were happy with the service and results.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Arrived on time friendly person…

Arrived on time friendly person efficient and quick.His name was Harrison Moore also fair price charged by company.Have used Ben's Gutters in the past no problems then either.

April 20, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Paul,

Thank you for your review. We’re pleased to hear everything went smoothly and that you were happy with the service.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Excellent job completed .

Punctual. Cleaner was polite, hardworking and cheerful. He completed the job well, it was hard because the gutters and soffits had not been cleaned for many years.
I will use the company again and recommend them. My neighbour was impressed!

April 18, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi PJ,

Thank you for your review. We’re pleased to hear the job was completed well and that you were happy with the service.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Very efficient and effective gutter…

Very efficient and effective gutter cleaning. The operative was polite, and did a very thorough job. There was no mess afterwards, and we'll probably use them in future every time we need the gutters cleaning out.

April 20, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Ken,

Thank you for your review. We’re glad to hear you were happy with the service and would use us again.

Kind regards,
Kate
Bens Gutters

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Rated 5 out of 5 stars

Gutter Cleaning

Having dealt with Ben’s Gutters in the past, I contacted them to obtain a quote for their standard gutter cleaning. The quote was acceptable and they arranged for the work to be undertaken the following morning. Their cleaner, Carl, arrived on time and did a first class job in clearing the considerable amount of debris from both gutters. After completion of the work, Carl tidied up the area. From start to finish, everything ran smoothly and I have no hesitation in recommending Ben’s Gutters.

April 21, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Stephen,

Thank you for your review and recommendation. We’re pleased to hear you were happy with the service and the work carried out by Carl.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Quick response.Arrived on time

Quick response.Arrived on time , polite efficient.
I would recommend and use again

April 21, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Alan,

Thank you for your review. We’re glad to hear you were happy with the prompt and efficient service.

Kind regards,
Kate
Bens Gutters

Rated 2 out of 5 stars

Disappointing

Five stars for Peter who has visited my house twice to clean the guttering. Very satisfied with his work and his approach to the customer both times.

However, I have had issues with the “hard sell” approach to return visits and the way my concerns were dealt with by the three people I spoke to on the phone yesterday.

Sadly I will not be using the company again.

April 20, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Dear Frances

I am very sorry that you were unhappy with the communication and glad that Peter did a good job for you.

Can you please email me your details to customer-satisfaction@bensgutters.com so we can look into the issue for you and make sure it's corrected and to your satisfaction?

Kind Regards
Kate
Ben's Gutters

Rated 5 out of 5 stars

Joshua Vassallo -the cleaner who came…

Joshua Vassallo -the cleaner who came today was great. Friendly, polite and professional.
He went the extra mile to do a really good job and make sure I was happy with the clean.
Will definitely use again

April 21, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi EJ,

Thank you for your review. We’re pleased to hear Joshua provided a friendly, polite service and went the extra mile to ensure you were happy.

Kind regards,
Kate
Bens Gutters

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Rated 5 out of 5 stars

Jorge was very pleasant

Jorge was very pleasant. He was very careful not to make a mess in my house. Did a good job on my conservatory gutters. Thank you.

April 16, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Tricia,

Thank you for your review. We’re pleased to hear Jorge was pleasant, careful, and did a good job on your gutters.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Great Service

Reliable, on time, polite and great service

April 16, 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Hi Ian,

Thank you for your review. We’re pleased you were happy with the service.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Climbed to the top of the gutters and…

Climbed to the top of the gutters and made sure they were clear as well as the downpipes. Efficient, courteous and effective.

April 15, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Mr Heighway,

Thank you for your review. We’re glad to hear you were happy with the service.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

A very personable young man

A very personable young man, extremely friendly and helpful

April 16, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Audrey,

Thank you for your review. We’re pleased to hear you found our operative friendly and helpful.

Kind regards,
Kate
Bens Gutters

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Rated 5 out of 5 stars

good service

Mariano arrives ontime as planned, he was polite and friendly. Gutters promptly cleaned and was careful not to make any mess (no side access to back of house, so have to go through house). Explained work completed and answered any questions. Would use again.

April 16, 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Hi Natalie,

Thank you for your review. We’re pleased to hear Mariano provided a professional, punctual service and completed the work with care.

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Would recommend to anyone

The operative was courteous and quick. Even took some photos of damage he found on the roof to show us, and fixed a bracket. Would easily recommend the whole service

April 16, 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Hi Tom,

Thank you for your great review. We’re really pleased to hear you found our operative courteous and efficient, and that the additional photos and repair were helpful. It’s fantastic to know you’d recommend our service—we really appreciate it!

Kind regards,
Kate
Bens Gutters

Rated 5 out of 5 stars

Very easy to make an appointment

Very easy to make an appointment

April 15, 2026
Unprompted review
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Reply from Ben's Gutters Ltd

Hi Lizabeth,

Thank you for your review. We’re really pleased to hear you found the booking process easy and straightforward—that’s exactly what we aim for!

Kind regards,
Kate
Bens Gutters

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