Ayrton Hoare was rep from Bens gutters who came out to fulfill request . He turned up within time frame given, was polite , explained what he was going to be doing , and after it all went over some th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had phoned up to ask Bens Gutters if they could help with a blocked hopper. They were very quick at arranging an appointment, confirming date, time and thatJason would attend. He was very polite a... See more
Company replied
Cleaner text in advance of arrival, turned up on time, was friendly and courteous and did an efficient job. He gave an honest report of good condition and did not push any sales agenda but did thoroug... See more
Company replied
Having dealt with Ben’s Gutters in the past, I contacted them to obtain a quote for their standard gutter cleaning. The quote was acceptable and they arranged for the work to be undertaken the follow... See more
Company replied
Company details
Written by the company
Exceptional Service, Every Time! At Ben’s Gutters, we provide high-quality, reliable, and efficient gutter cleaning and roof washing services. Our experienced team uses both traditional and modern equipment to thoroughly clean your gutters and roof, ensuring your property stays in top condition. From our easy booking process to our polite, professional staff, we make sure every job is completed with care and attention to detail. Whether you need routine maintenance, a deep clean, or roof washing, you can trust Ben’s Gutters to get the job done right. Experience why so many customers recommend us – we’re the name you can count on for all your gutter and roof cleaning needs!
Contact info
Llama Park, Wych Cross, RH18 5JN, Forest Row, United Kingdom
- 0800 056 5481
- info@bensgutters.com
- www.bensgutters.com
4.7
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Turned up on time and did what they said they would. Would use again.
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Emma,
Thank you for your kind review. We’re glad to hear you were happy with the service and that everything was completed as promised. It’s great to know you’d use us again—we really appreciate your support!
Kind regards,
Kate
Bens Gutters
Advertisement
Arrived in the timescale
Arrived in the timescale, worked hard cleaning the awful gutters and carport. Looking so much better!
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Kes,
Thank you for your kind review. We’re really pleased to hear you were happy with the timing and that the team made such a noticeable difference to your gutters and carport. It’s great to know everything is looking much better!
Kind regards,
Kate
Bens Gutters
I used Ben’s Gutters a while back when…
I used Ben’s Gutters a while back when I owned a house, before moving to a flat. The service was fine; however, since then, they have continued calling me despite me asking several times for my number to be removed, as I no longer own a house.
Had I known this, I would never have used this company. My advice would be to avoid them unless you’re happy to be bombarded with marketing calls even after asking them to stop.
April 20, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Ali,
We’re sorry to hear about your experience and sincerely apologise for you continuing to receive calls after asking to be removed.
Please email your contact details at customer-satisfaction@bensgutters.com so we can locate your record and ensure your number is permanently removed from our system.
Kind regards,
Kate
Ben’s Gutters
Complete scam
Be aware of 4 people in plain white van posing as Ben's Gutters company. One person wiped outside of guttering while the others looked on. Nothing else done. Demanded large payment from very elderly person and disappeared. Too late I realized that these were not genuine Ben's Gutters workers. I am writing this review as a warning to other people to be aware of these scammers who are doing the rounds using the company's name.
April 17, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Mary Ann,
We’re very concerned to read this review. This is not the standard of service we provide, and we take any report like this extremely seriously.
We also want to clarify that all of our engineers operate in clearly branded vehicles and uniforms, and payments are only taken through official channels.
Please contact us directly at customer-satisfaction@bensgutters.com with your address and details so we can urgently check our records and confirm whether we carried out any work at your property.
Kind regards,
Kate
Ben's Gutters
Great Experience and good job
Easy to book, cleaner punctual, helpful and polite. A great job done on cleaning 2 linked 3 storey houses both removing debris in the gutters and cleaning outside , fascias and downpipes. Care shown to both properties throughout. cannot recommend them enough.
April 20, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi R.G.D,
Thank you for your review. We’re pleased to hear the booking was easy and that the work was carried out with care and to a high standard. We really appreciate your recommendation.
Kind regards,
Kate
Bens Gutters
Advertisement
Connor H from Ben's Gutters Ltd did an…
Connor H from Ben's Gutters Ltd did an amazing job cleaning out the gutters of my residential property. Connor then ensured water would flow through all the pipework efficiently. He was thorough, knew what he was doing and was good at communicating with me from start to finish. I would highly recommend Ben's Gutters Ltd
April 13, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Donnish,
Thanks for your great review! We’re really glad you were happy with the service—Connor will appreciate your feedback.
Thanks for the recommendation!
Kind regards,
Kate
Ben's Gutters
Mariano ☺️
Mariano came out and cleared our gutters which were very full ! He done an amazing job, and he was very friendly.we would highly recommend ☺️
April 13, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Chelsea,
Thanks for your lovely review! We’re really glad you were happy with the service—Mariano will appreciate your kind words.
Thanks for the recommendation!
Kind regards,
Kate
Ben's Gutters
Darren arrived on time
Darren arrived on time . Did a great job . From start to finish a great service . Will recommend this company .
April 17, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Pete,
Thanks for your great feedback! We’re glad Darren did a great job and that you were happy with the service from start to finish.
We really appreciate the recommendation!
Kind regards,
Kate
Ben's Gutters
Operator Connor was excellent in all…
Operator Connor was excellent in all respects, arrived as arranged on time, courteous, extremely efficient, neat and tidy with work. A pleasure to have him on premises. I will certainly be a regular customer and logged on my calendar. Thank you
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi J Drake,
Thanks so much for your kind review! We’re really glad to hear Connor did a great job and made such a positive impression.
We appreciate your support and look forward to seeing you again soon.
Kind regards,
Kate
Ben's Gutters
Advertisement
The engineer Csaba was fantastic
We had our gutters and conservatory roof cleaned yesterday 16th April's by Csaba. He was such a wonderful person, extremely polite and brilliant at his job . We need more people like him in this world.
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Dominic,
Thank you so much for taking the time to leave such a kind review! We’re absolutely delighted to hear how happy you were with the gutter and conservatory roof cleaning. Csaba will be thrilled to know his hard work and friendly approach made such a great impression.
We truly appreciate your support and hope to be of service to you again in the future.
Kind regards,
Kate
Ben's Gutters
They need access to electricity if they use the long reach hoover, so it's best if you're in. Otherwise the only way is by ladder.
Friendly helpful operative.
April 1, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi David,
Thank you for your feedback. We're glad to hear our operative was friendly and helpful, and we appreciate you sharing your experience.
Kind regards,
Kate
Ben's Gutters
Five star
Quick booking process and the guy who did the work was very polite, professional and honest.
April 10, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Phyllis,
Thank you for your kind feedback. We're glad the booking process was straightforward and that you were happy with the polite and professional service.
Kind regards,
Kate
Ben's Gutters
Marcin
Marcin, from Ben's Gutters has done very good job and I am happy for appointing him to do the work. He explain every thing and answer all my queries and I am thankful to him and wish him well.
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi R Fatah,
Thank you for your review. We're pleased to hear Marcin did a very good job and took the time to explain everything clearly.
We appreciate your kind words and will pass them on to him.
Kind regards,
Kate
Ben's Gutters
Advertisement
Had gutters cleaned by Connor H today
Had gutters cleaned by Connor H today. He explained the process well and his work was excellent. Highly recommend. Thank you
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you for your review. We're pleased Connor H kept you well informed and that you were happy with the quality of the work.
Thank you for the recommendation.
Kind regards,
Kate
Ben's Gutters
Significant damage caused, no interest in rectifying
On 14th April, a gutter cleaner visited my property for which I paid £207 to have the gutters emptied and cleaned.
Upon their departure, the gutters were significantly damaged where paint has been rubbed off in multiple areas which will need repair. There was also wiring disturbed and left loose, as well as gutters still being full of debris.
I raised these issues with Ben's Gutters, sent 2 emails, 2 Whatsapps and made 2 calls before any response - the response I was offered was that they could 'ask the cleaner to come back' - given the last time he was at my property he caused significant damage, how is this a suitable solution? Secondly, they are 'unable to offer a full refund because the service was carried out'. I am now out of pocket, with significant property damage I am going to have to pay to repair, without the service I paid for having been completed to any acceptable standard.
I have escalated the issue and am awaiting a response from upper management.
April 14, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Dear Emily
I am sorry to hear that the service wasn't carried out to your satisfaction and if any damage was caused during the cleaning.
Can you please email me your details to customer-satisfaction@bensgutters.com to look into this for you?
Kind Regards
Kate
Ben's Gutters
Stones from gutters blocking downpipes
Gutters had been regularly cleaned by Ben's Gutters for many years.
The downpipe was blocked. When I investigated I found stones from the flat roof blocking the downpipe to around 3 feet in depth above ground (I haven't yet cleared the below ground stones). Clearly their idea of cleaning the gutter is pushing it all into the downpipe - rather than removing it. This causes long term problems. Clearly not competent.
October 2, 2025
Unprompted review
Reply from Ben's Gutters Ltd
Dear customer
I am very sorry to hear that the downpipe was blocked.
The cleaners are definitely not instructed to block downpipes. That defeats the purpose of cleaning as this will be visible in the next rain. We can come and sort the downpipe out if it ends above the ground and clear it for you.
Can you please email me your details to customer-satisfaction@bensgutters.com so we can arrange a visit?
Kind Regards
Kate
Ben's Gutters
Jason came today and did a great job…
Jason came today and did a great job with cleaning the house gutters. He was very friendly and efficient and I can recommend him.
April 16, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Dennis,
Thank you for your review. We're pleased to hear Jason did a great job and that you found him friendly and efficient.
We appreciate your recommendation.
Kind regards,
Kate
Ben's Gutters
Advertisement
Can we have him next year
Harrison was a very personable young man who did a really good job for us. He cleaned the gutters out and washed down the uPVC, an excellent job.
April 10, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Mr Bonner,
Thank you for your kind review. We're delighted to hear Harrison made such a positive impression and that you were pleased with the work carried out.
We’d be more than happy to arrange for him again next year.
Kind regards,
Kate
Ben's Gutters
Great service
Great service was very easy to book and they came really quickly and did an efficient job
April 13, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Claire,
Thank you for your review. We're pleased to hear the booking process was straightforward and that you were happy with the prompt and efficient service.
Kind regards.
Kate
Ben's Gutters
Fantastic service.
Fantastic service.
Sent email, and call back was very rapid. Managed to book me in for two days later.
Would definately recommend, very reasonable price wise.
April 13, 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Sarah,
Thank you so much for your kind review! We're really pleased to hear you were happy with the service and that everything—from the quick response to the booking—worked smoothly for you.
We really appreciate your recommendation and hope to help again in the future.
Kind regards,
Kate
Ben's Gutters
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.