Lyndsey in the shop was great, very informative and knowledgable helping us to decide on the right bed size and type. Price matched with a competitor no problem as per their policy. Arranged delivery... See more
Location
Switch locationUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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See what reviewers are saying
Staff in the Aintree shop were very helpful and informative about the types of mattress they sell and helped us try out various ones. The whole process was quick and efficient with regular emails lett... See more
Bought a new mattress from Bensons in Aintree. Staff were very helpful and thought we had picked our new mattress. A week after it had been delivered we realised it wasn't for us. We went back to the... See more
Benson’s staff are a credit to the Company. No hard sell in the store and most helpful when you need it. I was kept well informed by email and text on the progress of my order. The new mattress was de... See more
Company details
About Bensons For Beds - Aintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom
- 1515251782
4.8
Excellent
462 reviews
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Great experience from start to finish
Great experience from start to finish. Knowledgeable and helpful in store - Southport store and great delivery to the requested room at the home in Manchester. 5 star service.
March 23, 2026
Reply from Bensons For Beds - Aintree
Thank you so much for your wonderful feedback Jacqueline! 😊
We’re delighted to hear you had a great experience from start to finish. The team at the Southport store will be thrilled to know you found them knowledgeable and helpful.
It’s also fantastic to hear your delivery went smoothly all the way to the requested room in your Manchester home — that’s the 5‑star service we aim to deliver every time! ✨
Thank you again for choosing us — we truly appreciate it,
Megan at Customer Care
Good place for buying mattresses
Friendly, helpful and knowledgeable staff. Smooth ordering process and excellent communication about the order progress.
March 11, 2026
Reply from Bensons For Beds - Aintree
Thank you for your wonderful feedback! We’re delighted to hear that our team were friendly, helpful, and knowledgeable during your visit. It’s great to know the ordering process was smooth and that you were kept well informed throughout. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great service very informative and…
Great service very informative and helpful sales consultant in aintree retail park
March 12, 2026
Reply from Bensons For Beds - Aintree
We’re delighted to hear you received great service from our informative and helpful sales consultant at Aintree Retail Park. Really appreciate your lovely feedback,
Megan at Customer Care💜
From sale to delivery it was faultless
From sale to delivery it was faultless. Special mention to Howard and Inigo for a seamless delivery and assembly
March 11, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
Fantastic to hear everything was faultless from sale to delivery! 😊 Huge shout‑out to Howard and Inigo for making the delivery and assembly seamless. Thanks for the brilliant feedback,
Megan at Customer Care!
We are very pleased with our purchase…
We are very pleased with our purchase and the help we received from Kyle in store.
March 12, 2026
Reply from Bensons For Beds - Aintree
Thank you so much for your lovely review! I’m really pleased to hear that you’re very happy with your purchase and that Kyle was able to give you such helpful support in store. I’ll be sure to pass on your kind words — he’ll really appreciate it!
Thanks again for your support—it means a lot!
Megan at Customer Care
Very easy process
Very easy process, purchased on line, excellent communication throughout, delivery was spot on as well.
March 10, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you so much for your lovely review! I’m really pleased to hear the whole process was very easy for you — from purchasing online to the excellent communication throughout, and a spot‑on delivery. That’s exactly the smooth experience we aim to provide!
Hope to see you again in the future,
Megan at Customer Care
Mattress, base and headboard fitted , but mark on the bed base
Assembly was good, but there are marks on the bed base
March 9, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you for your review. I’m really glad to hear the assembly went well, but I’m sorry to hear there are marks on the bed base. If you could send me a direct message with your order number, full name, and postcode, I’ll be happy to look into this for you and see how we can help,
Megan at Customer Care
Great overall experience
Great overall experience! From buying to delivering the bed! That’s why I’m a returning customer. Sales lady was very friendly and helpful, and the delivery guys were very good too.
March 6, 2026
Reply from Bensons For Beds - Aintree
Thank you for your great review! We’re delighted to hear you had a smooth experience from buying your bed right through to delivery. It means a lot to have you as a returning customer. Our sales team will be pleased to know you found your sales lady friendly and helpful, and it’s wonderful to hear the delivery team were great too. We really appreciate your support,
Megan at Customer Care
Reply from Bensons For Beds - Aintree
Thank you for your great review! We’re really pleased to hear you received amazing service and that the communication throughout was excellent. We truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, just let us know,
Megan at Customer Care
Reply from Bensons For Beds - Aintree
Gill G,
We are happy to learn that you received great service from beginning to end. Thank you for your positive feedback.
Team Bensons
Pleasant friendly staff with good…
Pleasant friendly staff with good knowledge of product
March 3, 2026
Reply from Bensons For Beds - Aintree
Thank you for your lovely feedback! I’m really pleased to hear our team were pleasant, friendly, and knowledgeable about the product. We truly appreciate you taking the time to share your experience.
— Megan at Customer Care
Tell us morTell us more about your experiencee about your experience
Tell us more about your experience
February 27, 2026
Reply from Bensons For Beds - Aintree
Ray Butler,
We appreciate you taking the time to share your experience with us!
Team Bensons
Excellent customer service friendly…
Excellent customer service friendly people and hassle free.
February 22, 2026
Reply from Bensons For Beds - Aintree
Really appreciate your kind words Craig! Great to know the service was friendly, smooth and stress‑free. Take care, Megan at Customer Care!🙌
Great service from the moment we walked…
Great service from the moment we walked into the store right through to deliver
February 22, 2026
Reply from Bensons For Beds - Aintree
Thank you for the lovely review Mr Fitzpatrick! We’re so pleased you had great service from the moment you walked in right through to delivery. Enjoy your new purchase,
Megan at Customer Care
Fabulous customer service in store and delivery men
From the minute we walked Bensons in aintree we knows we where in good hands
So helpful lots of useful information to help choose bed
Delivery and fitting guys where so nice
Credit to your staff 😊
February 17, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear you felt in good hands from the minute you entered our store. It's great our staff were helpful and delivery and fitting were nice. We appreciate your positive feedback.
Stewart - Team Bensons
Reply from Bensons For Beds - Aintree
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
The easiest purchase of a bed that I…
The easiest purchase of a bed that I have ever made 10/10 for customer service 🛌
February 14, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that your bed purchase was easy! Thank you for sharing your wonderful experience and the perfect rating. Thank you for your positive review – Lauryn at Customer Care 💜
Great serv8ce
Fast, clean, take all rubish away, they wasnt here for long
Great serv8ce
February 13, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that our service was fast and clean, and that we removed all rubbish promptly. We appreciate your great feedback!
£4,000 Down the Drain – Avoid Bensons at All Costs!
If I could give zero stars, I would. In 2021, I spent over £4,000 on a Super King Ottoman bed and what was sold to me as a "deluxe" mattress. I was promised, point-blank, a 10-year no-quibble guarantee. I was told that if the mattress failed or if I wasn't happy, it would be swapped.
Complete and utter lies.
By 2024, this expensive mattress has completely collapsed. All four corners have massive sagging on both sides, and there is a huge hump in the middle. It’s like sleeping in a trench.
Bensons sent an "assessor" who had the audacity to claim this is "natural settlement." What a load of rubbish. I bought my daughter the King Size version of this exact bed in 2022, and it is still like new. My Super King is a defective piece of junk, yet Bensons are refusing to honour their own guarantee, refusing a refund, and refusing a replacement.
They are quite happy to take your thousands of pounds, but as soon as the product fails, their "customer service" disappears. They are liars and thieves who rely on scripted excuses to avoid their legal obligations.
I am now forced to spend even more money elsewhere to get a bed that actually works and a company that treats customers with a shred of decency.
DO NOT BUY FROM THEM. You are better off sleeping on the floor than trusting this company with your money. Disgusting.
February 15, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your mattress and the guarantee experience. We aim to provide quality products and customer service, and we're disappointed this wasn't your experience. We'll review your feedback to improve our processes.
Excellent service
From the advice given when buying the mattress to being notified ofdelivery, the service was excellent. On the delivery day, the driver rang to let me know how long they would be and they wore overdhoes. I was very grateful for this as it had been raining and when I had another mattress delivered last year, the drivers didn't do this. I would not hesitate to recommend Bensons.
February 12, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that you found the service excellent, from the advice you received when buying the mattress to the delivery notifications. It's great to know you appreciated the driver's call and the overshoes. Thank you for recommending us!
Stewart - Bensons Team
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