Returned to bensons for purchase of second child’s bed, after purchasing first child’s bed in 2022, weeks wanted the exact same set up really, single bed mattress and headboard, and our order was on... See more
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Location
Switch locationUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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Fantastic service from customer care and amazing service from John in the Aintree store !!! It was a pleasure doing business with him. Thank you John !!!
Be warned you have a 2 month wait for the wardrobe and if putting together yourself depending on the wardrobe weighs a ton. On opening the contents found the instructions were all in French and with p... See more
Company replied
Pleasant , helpful and knowledgable staff. The goods seem to be of good quality and the delivery men where polite and respectful.
Company details
About Bensons For Beds - Aintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom
- 1515251782
4.8
Excellent
484 reviews
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Lyndsey was fabulous with her advice…
Lyndsey was fabulous with her advice and customer service
June 24, 2025
Reply from Bensons For Beds - Aintree
We appreciate your positive feedback Miss Green! We're so glad to hear that you received excellent advice and customer service. Thanks for sharing with us, Megan at Customer Care
Staff members described in detail the…
Staff members described in detail the bed’s and different types very helpful team
June 22, 2025
Reply from Bensons For Beds - Aintree
We're happy to hear that our team provided detailed information about our beds. We appreciate your positive feedback and are always here to help! Take care, Megan at Customer Care.
Lovely lady in showroom helped me to…
Lovely lady in showroom helped me to pick rigjt mattress
June 13, 2025
Reply from Bensons For Beds - Aintree
We're glad you had a positive experience and that our showroom associate helped you find the perfect mattress. Thanks for your feedback, Megan at Customer Care
Good customer service
June 4, 2025
Reply from Bensons For Beds - Aintree
Thank you for your 5 star review. Take care and thank you for choosing us, Megan at Customer Care
Praise to Chris, Liverpool showroom
One of the best experiences I have had from any Customer Service. Bensons have gone above and beyond to be pacific, my agent was called Chris at the Liverpool showroom. He has offered me a Tempur bed base included with an extended protection cover which he throw in my bundle for free. I really appreciate this and didn’t expect this from him. He was an extremely friendly agent and I was very comfortable talking to him on the few occasions we interacted. I would definitely recommend Bensons for bed for this reason alone.
May 31, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that you had such a positive experience with us Cade! It's great to know that you felt comfortable and well-supported during your interactions. We appreciate you recommending us and hope to welcome you back in the future, Megan at Customer Care
Excellent service
I dealt with Lyndsey in the Aintree branch in Liverpool. She was friendly and professional. She wasn't pushy at all and guided us round the shop to the matress I was looking for.
The whole process was easy and excellent communication up until the matress was delivered which was the exact date and time specified.
Overall a good experience.
April 21, 2025
Reply from Bensons For Beds - Aintree
We're glad you enjoyed your experience at our Aintree branch. It's great to hear that you found our team member to be helpful and that the process was easy. We appreciate your positive feedback regarding the communication and delivery. Take care, Megan at Customer Care
I received excellent customer service…
I received excellent customer service by Claire in the aintree store, who explained everything to me, answered all my questions and was a pleasure to deal with such a lovely and wonderful sales lady. I must also add, Chris was also exceptionally good at dealing with my sales purchase when Claire wasn’t in work
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you for taking the time to share your positive experience with Claire and Chris at our Aintree store! It's wonderful to hear that they provided you with excellent customer service and made your experience a pleasant one. We are happy to have such lovely and wonderful sales associates on our team!
Bought a single bed base and headboard
Bought a single bed base and headboard. Great quality lovely fabric. Guys who delivered rang beforehand and carried the base into the house. Great service throughout from buying in store to delivery. Lots of communication via email with dates and delivery slot, which was really helpful.
April 29, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you so much for your kind review! We take pride in providing top-notch quality products and exceptional service to our customers. It's always a pleasure to hear when we have met your expectations. We appreciate your support and thank you for choosing our store for your bed base and headboard needs. Happy sleeping!
I had a very good tour and explanation…
I had a very good tour and explanation of each bed and given me the time to decide and Amid was very helpful and pleasant person
May 7, 2025
Reply from Bensons For Beds - Aintree
Thank you for your kind words! We are thrilled that you enjoyed our tour and found Amid to be helpful. It was our pleasure to assist you and we hope to see you again soon.
Sleep well,
Team Bensons💜
Highly recommended
Good quality beds and mattresses. We were looked after by Chris who was very helpful and knowledgeable. He advised us with absolutely no pressure and didn't rush us to make a decision. Highly recommended.
May 2, 2025
Reply from Bensons For Beds - Aintree
We are so happy to hear that you had a great experience with our beds and mattresses and that Chris took great care of you with expert advice. Thank you for recommending us!
Sleep well, Team Bensons💜
Great choice and quality of Beds and Mattresses
At Bensons for Beds we found a superb range of beds and mattresses to choose from, however our experience was made even better by the exceptional and professional attention and help we received from our salesman Chris, he was very friendly and informative throughout.
We would absolutely not hesitate to recommend Bensons of Beds at Aintree Liverpool.
April 18, 2025
Reply from Bensons For Beds - Aintree
Thank you for your kind words, we are thrilled to hear about your positive experience with Chris at Bensons for Beds Aintree Liverpool. Our team takes pride in providing exceptional service and we are glad it made your visit even better. We appreciate your recommendation and look forward to seeing you in the future!
Sleep well, Team Bensons💜
Excellent customer care received from…
Excellent customer care received from Chris in Aintree Retail Park store. Chris was informative, polite and provided options and advise every step of the way!
April 21, 2025
Reply from Bensons For Beds - Aintree
Thank you for your glowing feedback! We are thrilled to hear that Chris provided top-notch customer care at our Aintree Retail Park store. We pride ourselves on having knowledgeable, friendly and helpful staff. We will definitely pass on your compliments to Chris. Come back anytime for the same level of service! Sleep well, Team Bensons💜
Customer service from Kyle
April 20, 2025
Reply from Bensons For Beds - Aintree
Thank you for taking the time to share your experience with Kyle! We strive to provide exceptional customer service, and I'm thrilled to hear he exceeded your expectations. We appreciate your business and look forward to serving you again! - Team Bensons 💜
Very easy shopping trip
Lyndsay was very helpful, answered all my questions and enabled me to choose my mattress with ease. She wasn't pushy at all and that made me feel much less pressured. Hope she's there next time I shop at Bensons.
April 21, 2025
Reply from Bensons For Beds - Aintree
Thank you for choosing Bensons, and for your kind words about our team member, Lyndsay. We're glad she was able to assist you in finding the perfect mattress without any added pressure. We hope to see you again soon! - Team Bensons 💜
Chris listened to what we wanted and…
Chris listened to what we wanted and found it for us at the right price. Excellent service
April 14, 2025
Reply from Bensons For Beds - Aintree
"We are thrilled to hear that our dedicated service and attention to your needs resulted in a positive experience. Thank you for leaving this kind review, Chris! We look forward to continuing to provide you with exceptional service and value. #customersatisfaction #grateful"
Highly recommend to purchase from bensons
Excellent customer service from purchasing the bed to the delivery, really nice and helpful people.
April 14, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you for your kind words! Customer satisfaction is our top priority and we're so glad to hear that you had a positive experience with our team. We'll continue to go above and beyond for our customers. #HappyCustomers #TopNotchService
Reply from Bensons For Beds - Aintree
Thank you for your kind words and positive review! We strive to create a welcoming environment and provide helpful assistance without being pushy. Your satisfaction is our top priority. We appreciate your support and hope to see you again soon! #CustomerSatisfaction #FriendlyService
Very helpful and knowledgeable…
Very helpful and knowledgeable salesperson. Delivery very quick but left outside front door did not ring the bell or phone to say they had delivered👎🏻
As a disabled person I could not physically lift the box into the house. 🏠
March 28, 2025
Reply from Bensons For Beds - Aintree
We appreciate your positive feedback regarding our salesperson's expertise and the prompt delivery. We're sorry the delivery person didn't ring the bell or call, and that you were unable to bring the box inside. We'll address this issue to improve our delivery service. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Aintree
We're glad you found our sales rep helpful and appreciated the no-pressure experience. Thank you for your positive feedback Sarah, Megan at Customer Care
Well laid out shop with a huge…
Well laid out shop with a huge selection. Lyndsy was nice and very helpful in helping us choose our mattress.
After using the bed for a time we’re not whole happy with it. After Lyndsy saying we needed a medium mattress but because I mentioned it was going on a sprung base we were told we would need a firm mattress. We also told her we always buy a sprung mattress but her suggestion was to have a foam type. Being of an elderly age it isn’t practical for us to turn it around every couple of months. Luckily enough we recycle our old mattress to our 2nd bedroom which we now use.
March 17, 2025
Reply from Bensons For Beds - Aintree
We're happy you found our shop well laid out with a huge selection. It's great to hear that our team member was helpful in choosing your mattress! Thank you, Megan at Customer Care
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