Wendy assisted us at the Ashford store. She was friendly and professional and helped us choose the right bed and frame combination to meet our needs. The only reason I wouldn't give 5 stars is because... See more
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We were very happy with our experience of buying a new bed at Benson for Beds at Ashford in Kent . The whole process of using the trial mattress and the help in choosing the right mattress for our nee... See more
Staff very welcoming and ready to help with our purchase. We knew mainly what we were looking for and given all the options. Tom particularly knowledgeable in our local store . All prices given with n... See more
Company replied
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.8
Excellent
512 reviews
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The customer service was excellent
The customer service was excellent, and the knowledge, and being able to listen to what our needs were.
July 2, 2025
Reply from Bensons For Beds - Ashford
Thank you for the positive feedback! Our team takes pride in providing excellent customer service and listening to the needs of our customers to ensure their satisfaction. We are happy to hear that we were able to meet your expectations. Thank you for choosing us, Megan at Customer Care
Next time I will order from somewhere else or online.
This time I made the mistake of buying the most expensive Tempur Cloud pillow on the market from the store and was told that they cannot replace or refund it under any circumstances. My neck has been worse since using the pillow. The same pillow that you try in the store felt completely different to the one I brought home as it had probably been worn in and softened over a long period with several members of the public trying it (despite the reason for not being able to return it: being unhygienic!) After recently buying two beds from the same store I would expect better customer service and in retrospect have since learned to my regret, that had I order it online I would have had a 30 day trial period!
July 1, 2025
Reply from Bensons For Beds - Ashford
We appreciate your feedback and we are sorry to hear the pillow purchase didn't meet expectations and caused discomfort. We'll review your comments and take your feedback onboard.
Thank you,
Megan at Bensons for Beds Customer Care Team.
Kaylee was great
Kaylee was great. Really helpful and listened to our needs and advised accordingly
June 29, 2025
Reply from Bensons For Beds - Ashford
Thank you for your kind words, we are thrilled to hear that Kaylee was able to provide you with exceptional service. We pride ourselves on listening to our customers' needs and providing personalised solutions. We look forward to seeing you again in the future, Megan at Customer Care
I found the girl in the Ashford Kent…
I found the girl in the Ashford Kent shop very helpful when choosing my bed (Kaylee).
When I went to pay for it the other assistant was equally as helpful (Wendy)
May 25, 2025
Reply from Bensons For Beds - Ashford
We appreciate you taking the time to share your experience. We're so glad to hear the team was helpful while you were choosing your new bed. Thank you, Megan at Customer Care
Service and advice very professional
Service and advice very professional
No pressure by the salesman to purchase and he was very knowledgeable and helpful
June 10, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that you found our service professional. It's great to know that our salesman was knowledgeable and helpful, with no pressure to purchase. Take care, Megan at Customer Care
Great service from Jon in the showroom
Great service from Jon in the showroom, happy with the process so far.
June 12, 2025
Reply from Bensons For Beds - Ashford
We appreciate you taking the time to share your positive experience in the showroom. We are so glad you are happy with the service and process. Take care, Megan at Customer Care
Reply from Bensons For Beds - Ashford
Thank you for your 5 stars Mrs Dorman! We appreciate you- Thanks for choosing us, Megan at Customer Care
Huge selection of beds & great customer service
We have just purchased a new mattress from Bensons; a replacement purchase for our zip & link bed (also originally bought from Bensons). The shop is great (Ashford branch), the staff are so helpful and knowledgeable. We were served again by Wendy who is so enthusiastic and happy to help. We were lucky to get a bank holiday offer which gave a big saving!
May 29, 2025
Reply from Bensons For Beds - Ashford
We're happy you had a great experience at our Ashford branch and appreciate your continued business. It's wonderful to hear the staff were helpful and knowledgeable, and that you benefited from a bank holiday offer. Thank you for your positive feedback, Megan at Customer care
We found the sales colleague Kaleigh to…
We found the sales colleague Kaleigh to be polite, friendly and her product knowledge was exemplary. It was Kaleigh's professionalism that made our mind up that Bensons for Beds in Ashford was the right company for us to place our order with.
May 16, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for your positive review! We are thrilled to hear that Kaleigh's professionalism and product knowledge made a lasting impression on you. We take pride in our team's dedication to providing excellent service and we are grateful for your business. Sleep well on your new bed from Bensons for Beds in Ashford.
The staff at Bensons Ashford Kent…
The staff at Bensons Ashford Kent listened carefully to my special requirements and were able to quickly show me suitable bedframe/mattress for my wife (now in hospital). She was able to approve the new bed from illustrations supplied by Bensons and also had very useful briefing by phone by staff.
Bensons have been most helpful in arranging rapid dismantling of old Edwardian bed (which has been done very satisfactorily).
May 16, 2025
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We are thrilled to hear that our team at Bensons Ashford Kent was able to meet your specific needs and provide you with a suitable bedframe and mattress for your wife. We hope she enjoys her new bed and we are always happy to assist with any special requests. Thank you for choosing Bensons and we wish your wife a speedy recovery.
Reply from Bensons For Beds - Ashford
Thank you so much for your kind words, we are so happy to hear that Tom provided you with excellent service. We strive to have knowledgeable, friendly and helpful staff to ensure a positive experience for all of our customers. We appreciate your feedback and look forward to assisting you again in the future.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff - would highly recommend - thank you
May 8, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for the kind words! Our team takes pride in their knowledge and their commitment to providing helpful service. We really appreciate your recommendation.
Jon was very helpful and we were gently…
Jon was very helpful and we were gently guided and made our decision he was very professional
May 4, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for the kind words, Jon is an expert at providing top-notch guidance and professionalism to our customers. We are glad to hear that he was able to assist you in making the best decision for your needs.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Ashford
We are so glad to hear that our service was helpful and provided you with a great experience. Thank you for choosing us and for taking the time to leave a review! We look forward to continuing to exceed your expectations.
Sleep well, Team Bensons💜
frendly staff
frendly staff , helped me and my partner choose a good bed and mattress within our budget helped us through every step of the way , we were very impressed with the amout of choice we could have and variety of colours as well , high reccommend to anyone who is after a new bed
April 30, 2025
Reply from Bensons For Beds - Ashford
Thank you for the kind words! We are happy to hear that our staff was helpful in finding the perfect bed and mattress for you and your partner. Our goal is to provide a wide variety of options at affordable prices. We appreciate your recommendation and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
So impressed with the service at…
So impressed with the service at Bensons. Very helpful and rjeee was no pressure to buy. Definitely recommend
May 1, 2025
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience at Bensons. We appreciate your recommendation and look forward to assisting you again in the future.
Sleep well, Team Bensons💜
Thanks Kaylee
I really appreciate the time and efforts of Kaylee (sales person) at Benson for Beds at ashford. She was very kind and listened to our problems very patiently. Thanks Kaylee
April 21, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for your kind words! We are delighted to hear that Kaylee provided you with great service and listened to your needs. We value our customers and strive to go above and beyond to ensure your satisfaction. Thank you for choosing Benson for Beds at Ashford!
Sleep well, Team Bensons💜
Excellent knowledge staff
Excellent knowledge staff, not to pushy gave us time and information to make up our mind
April 25, 2025
Reply from Bensons For Beds - Ashford
Thank you for taking the time to leave us a positive review! We're glad our staff provided you with excellent service and gave you the space you needed to make an informed decision. We appreciate you!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We strive to provide fantastic service to all of our customers and we are glad to hear we succeeded with you. We appreciate your support!
Sleep well, Team Bensons💜
Very welcoming and really good customer service.
Very welcoming, friendly and welcoming staff. Kaylee was very helpful with everything and would recommend her. Really good customer service. Thank you.
April 15, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our staff, especially Kaylee, provided you with excellent customer service. We will make sure to pass along your kind words. We appreciate your recommendation and look forward to welcoming you back!
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