Wendy assisted us at the Ashford store. She was friendly and professional and helped us choose the right bed and frame combination to meet our needs. The only reason I wouldn't give 5 stars is because... See more
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We were very happy with our experience of buying a new bed at Benson for Beds at Ashford in Kent . The whole process of using the trial mattress and the help in choosing the right mattress for our nee... See more
Staff very welcoming and ready to help with our purchase. We knew mainly what we were looking for and given all the options. Tom particularly knowledgeable in our local store . All prices given with n... See more
Company replied
Jon was amazing, gave us time to look and decide then helped us with payment, Jon was polite, helpful and understanding, thanks again Jon
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.8
Excellent
511 reviews
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Excellent delivery straight to the room…
Excellent delivery straight to the room of my choice. Delivery team friendly, courteous and professional. Thanks for a good service.
September 11, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're thrilled to hear that our delivery team provided you with excellent service. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
I love my new bed
I love my new bed, it is so comfortable.
I wake up without a bad back, brilliant.
The delivery drivers put the bed together and took away all the packaging, couldn't have been more helpful! Five stars without a shadow of dought!
August 31, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you're loving your new, comfortable bed and waking up without a bad back! It's wonderful that our delivery team was so helpful with assembly and packaging removal.
Team Bensons
Tom the salesman was excellent
Tom the salesman was excellent. He was helpful without being intrusive while we were looking around at the beds.
Yesterday we had delivery, and the guys who put everything together were equally amazing!
August 20, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're thrilled to hear that Tom and our delivery team provided you with excellent service. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new bed!
Our salesman was so helpful from the…
Our salesman was so helpful from the moment we arrived, not pushy at all, left us to make decisions but was there with any assistance when needed. Huge selection and brilliant price range. We left very happy and purchased 2 beds!
September 2, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! We're thrilled to hear that our salesman provided the perfect balance of support and freedom. It's great to know you found what you were looking for in our selection. Enjoy your new beds, and we look forward to welcoming you back!
From the first time I walked into the…
From the first time I walked into the shop, I was made to feel a valued as a customer. Customer service was really great no matter what I asked, it was answered and explained to me a great service.
August 31, 2026
Reply from Bensons For Beds - Ashford
Hi Vivien,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you felt valued from the moment you walked into the store. Providing excellent customer service is our top priority, so it's fantastic to know that all of your questions were answered clearly and that our team took the time to explain everything thoroughly.
We really appreciate your kind words and are pleased that we could make your experience such a positive one. Thank you for choosing us, and we hope to see you again in the future,
Megan | Customer Care Specialist⭐
Our sales rep was very knowledgeable…
Our sales rep was very knowledgeable and enthusiastic. The only slight problem was having to wait nearly 2 weeks for delivery.
August 25, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Hi Mrs Flower,
Thank you for your review! 😊 We're delighted to hear your sales representative was knowledgeable and enthusiastic, helping you find the right choice with confidence. We're sorry the delivery wait was a little longer than expected, but we hope your new purchase proves well worth it. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We're thrilled to hear that our team made your experience enjoyable. We strive to provide friendly and helpful service to all our customers. We look forward to welcoming you back soon!
Perfect
Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed!
Very happy indeed.
August 28, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our customer care and delivery team. It's fantastic that you're enjoying your new bed. We appreciate your support and look forward to serving you again!
Helpful & knowledgeable staff member…john
Helpful & knowledgeable staff member made to feel important great customer experience
August 24, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear that our staff member was helpful and knowledgeable, and that you felt important. Thank you for sharing your great customer experience with us!
Team Bensons
Great experience
It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better.
Great experience from beginning to end. Would have loved it to arrive sooner but when they produce to order I guess you have to expect some lead time
August 23, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you had such a wonderful experience finding the perfect bed and are now sleeping better than ever! We understand that made-to-order items require a lead time, and we appreciate your patience.
Team Bensons
Very helpful help me choose the best…
Very helpful help me choose the best bed to sleep and good deals in terms of price
August 23, 2026
Reply from Bensons For Beds - Ashford
Hi Sasikala,
Thank you for your feedback! 😊 We're delighted our team helped you find the perfect bed without losing any sleep over the decision! 🛏️😄
Great advice and great deals are a dream combination, so we're thrilled we could help you find both. Thanks for choosing Bensons, and enjoy those well-earned comfy nights,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Ashford
Hi Mrs Mason,
Thank you for your review! 😊 We're delighted to hear that our team was very helpful and friendly throughout your experience. Providing warm, supportive customer service is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Great service
Great service, both in the Benson for bed showroom informative emails and when the bed was delivered for two men delivering it polite, took their shoes off before entering the house and took the bed upstairs
In my opinion, a very professional service.
August 21, 2026
Reply from Bensons For Beds - Ashford
Hi Pauline,
Thank you for your wonderful review! 😊 We're delighted to hear that you received great service throughout your journey with us, from your visit to the showroom and our email updates right through to delivery.
It's fantastic to know that our delivery team were polite, professional, and respectful of your home by removing their shoes and taking the bed upstairs for you. We'll be sure to pass on your kind words to the team. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist🛏️
Reply from Bensons For Beds - Ashford
Hello Colin,
Thank you for your review! 😊 We're delighted to hear that our staff were good and helpful throughout your experience. Providing friendly and knowledgeable service is what we strive for, so it's wonderful to know we made a positive impression.
Wishing you many nights of perfect sleep ahead,
Megan | Customer Care Specialist
Excellent all round
Excellent all round. Super sized store. Super staff super products brilliant prices.
August 24, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you had such a positive experience with us. It's wonderful to know you found our store spacious, our team excellent, and our products and prices brilliant.
Team Bensons
Good product and very good service
Good product and very good service
In the store and on delivery
August 21, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you had such a positive experience with both our in-store service and our delivery team. Thank you for your wonderful feedback!
Team Bensons
The whole process was excellent
The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
August 17, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're delighted to hear that the entire process was excellent. It's fantastic that you received good advice in-store, were kept well informed, and that our delivery team was highly efficient.
Team Bensons
Fantastic service
Fantastic service, lots of options easy to navigate happy to go above and beyond. Highly recommend will be back for a new mattress soon
August 14, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you received fantastic service and found lots of options that were easy to navigate. It's wonderful that you would highly recommend us and plan to return for a new mattress soon!
Team Bensons
Mattress
Wendy was very helpful and knowledgable all went well with delivery and date expected .
August 7, 2026
Reply from Bensons For Beds - Ashford
Hello Barbara,
Thank you for your lovely feedback! 😊 It sounds like Wendy made finding the right bed a breeze with her knowledge and helpful advice. 🛏️
We're delighted to hear that everything went smoothly from purchase through to delivery, with your order arriving as expected and no surprises along the way. That's exactly the kind of stress-free experience we aim for!
We'll be sure to pass your kind words on to Wendy.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Great team
Great team. at ashford kent Wendy absolutely brilliant and a great fitting team can't praise them highly enough thankyou
August 14, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so pleased to hear about your wonderful experience with our team in Ashford, Kent. It's fantastic to know that you found our team brilliant and that they provided great fitting. Thank you for your kind words!
Team Bensons
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