Tom the salesman was excellent. He was helpful without being intrusive while we were looking around at the beds. Yesterday we had delivery, and the guys who put everything together were equally amaz... See more
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Our salesman was so helpful from the moment we arrived, not pushy at all, left us to make decisions but was there with any assistance when needed. Huge selection and brilliant price range. We left ver... See more
It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better. Great experience fro... See more
Company replied
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
489 reviews
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Very happy with the bed choice
Very happy with the bed choice, John the salesman was very helpful. The delivery was on time, n they delivered it very professionally
March 6, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for your lovely review! I’m really pleased to hear that you’re very happy with your new bed choice and that John was so helpful during your visit. It’s great to know your delivery arrived on time and was handled professionally too.
Sleep well,
Megan at Customer Care
Great service from the start to end
Great service from the start to end, very present staff at Ashford
March 8, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for your lovely review! I’m really pleased to hear you received great service from start to finish, and that the staff at our Ashford store were so pleasant throughout your experience. That’s exactly what we aim to provide.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Excellent service from start to finish.
March 6, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for your lovely feedback! We're delighted to hear you received excellent service from start to finish. – Megan at Customer Care
The service was really good
The service was really good, from the shop Tom was really good and patien. Showed me different beds and even did the measurements for me to make sure it fits. The delivery team where also just as good, very efficient and left the room tidy and they were really friendly.
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Jose,
We appreciate your positive feedback! We're happy to hear that you received excellent service in our store and that our team member was helpful and patient. It's also great to know that our delivery team was efficient and friendly.
Stewart - Team Bensons
Brilliant service from shopping in…
Brilliant service from shopping in Ashford Kent store to delivery .
February 26, 2026
Reply from Bensons For Beds - Ashford
T . Ferrell,
We're happy to hear that you had such a brilliant experience, from shopping to delivery. Thank you for your positive feedback; it means a lot to us.
Team Bensons
Friendly and helpful staff
Friendly and helpful staff, lots of beds to choose from and competitively priced. No hassle purchase and good finance options.
February 24, 2026
Reply from Bensons For Beds - Ashford
Mr John Jones,
We appreciate your positive feedback! We're so glad you found our staff helpful and friendly, with a wide selection of competitively priced beds and good finance options.
Team Bensons
Super helpful staff. Loving the bed and my sleep
It's just under a week the bed is delivered. Until now everything from the staff at store helping us choose the right bed with mattress and delivery date/assembly/ binning our old mattress... have been top notch . We bought the motorised storage bed. The functioning is good. The mattress is very very comfy. But its only under a week now. So cannot fully say about the product itself. So far so good! 5 star to all the staff who helped us in the process.
February 28, 2026
Reply from Bensons For Beds - Ashford
Josh,
We're happy to hear that our staff provided you with a top-notch experience! We appreciate your feedback on the motorized storage bed and the mattress. We're glad you find them comfy, and we appreciate you sharing your initial impressions. Thank you!
Team Bensons
Excellent service!
The assistant Tom was very good with explaining everything and showing us the various options for the type of mattresses we needed to replace. He gave us plenty of time and space to discuss privately and ask questions before making a decision.
We were very pleased with the service we received from Tom, an asset to your company!
February 26, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for your lovely feedback Jean! We’re delighted to hear Tom took the time to explain everything clearly, show you all the options, and give you the space you needed to decide. We’re so pleased you were happy with the service—Tom will be thrilled to hear your kind words! Megan at Customer Care😊
From walking into the store to having…
From walking into the store to having out new products delivered and installed was a pleasure!
Salesman in store,Jon,couldn't have been more helpful, without pressure. Took time to find out our requirements and walked up through a number of options. Delivery guys, Jack and one other, were brilliant,taking out old products and taking time to show off the newly installed ones. Couldn't fault the service at all.
February 23, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for this fantastic review!
We’re delighted to hear your experience was a pleasure from the moment you walked into the store to the delivery and installation. Jon will be thrilled to know his friendly, pressure‑free guidance helped you find exactly what you needed. And we’re so pleased Jack and the delivery team took great care with the old items and made sure everything was set up perfectly. Couldn’t ask for kinder feedback — thank you,
Megan at Customer Care😊
The guys were good
The guys were good, delivered the bed to the room. Unlike the online description, there were no overshoes used and no gloves. They did however bring everything in before wiping their feet to deliver the items upstairs.
In store Wendy was great and it was her service which made the sale. She listened to what we wanted and did not try to sell us something different.
February 22, 2026
Reply from Bensons For Beds - Ashford
Hello Mr Ellis,
We appreciate you sharing your feedback. We're glad the delivery team brought the bed to your room and that you were happy with the service in store. We'll address the delivery concerns to ensure a better experience in the future,
Megan at Customer Care
Great shop assistant, she was very helpful and listened to what I needed
When i went to Benson for beds in Ashford I spoke to a lady and told her I needed a new mattress because mine was to firm, she showed me a few mattresses that would be good for me and I picked one, I did the pay monthly interest free which really helps, I also got 2 new pillows, I tried the pillows in store and found a very comfy one, however when I received the pillows they was not the same, the ones I tried were not thick at all but the ones I recieved were to big and thick so I won't ever order pillows from a bed store again, hopefully i can return them or that is £110 wasted on 2 pillows that i can not physically use, popped into the shop and the assistants gave me some great advice on how to adjust my pillows
January 30, 2026
Reply from Bensons For Beds - Ashford
Thank you for your detailed review! 😊 We’re really glad to hear that your experience in our Ashford store was helpful, and that the team were able to guide you to a mattress that suited your comfort needs. It’s also great to know that the interest‑free monthly payments were useful for you.
Thank you again for sharing your experience — your feedback is truly appreciated,
Megan at Customer Care
Customer advice
Customer advice. After sales service from delivery team who were friendly and helpful.
February 16, 2026
Reply from Bensons For Beds - Ashford
We're happy to hear that you found our team friendly and helpful and that you received excellent customer advice and after-sales service. Thank you for your positive review – Lauryn at Customer Care 💜
Easy to order
Easy to order, delivered and put together with ease. Great service all round.
February 14, 2026
Reply from Bensons For Beds - Ashford
We appreciate you sharing your feedback! We're so happy to hear the order was easy, delivery smooth, and assembly went well.
Reply from Bensons For Beds - Ashford
Thank you for your positive feedback, It really does mean a lot
Stewart Team Bensons
A professional service.
Good price and quality and they delivered when they said they would as well as taking our old mattress away for recycling.
February 8, 2026
Reply from Bensons For Beds - Ashford
We're happy to hear that you are satisfied with the price and quality! We're also glad that we delivered on time and removed your old mattress for recycling. Thanks for your feedback.
Jon was very polite and helpful
February 7, 2026
Reply from Bensons For Beds - Ashford
We appreciate you sharing that our staff was polite and helpful! We are happy to hear about your positive experience.
I liked the way no one pounced on us…
I liked the way no one pounced on us while we were browsing but it was great the way Jon seized the opportunity to explain to us about pressure points on the mattress we were trying. Finding the bedstead and head board we were happy with just fell into place with the help he provided. He helped us no end. Very informative and so keen in his job.
Thank you very much.
Sharon.
January 31, 2026
Reply from Bensons For Beds - Ashford
We're happy to hear that you appreciated the browsing experience and the informative explanation about pressure points. It's great to know that finding the right bedstead and headboard was made easier with the help provided. Thank you for your positive feedback.
Very happy with our experience
Very happy with our experience. Tom the store manager was most helpful with our purchase. Thank you. 😊
January 27, 2026
Reply from Bensons For Beds - Ashford
We appreciate you sharing your experience! We're so happy to hear that you found our store helpful with your purchase and that you are happy with our service.
Staff were very helpful and friendly
Staff were very helpful and friendly. Was not rushed. Shop was clean and well looked after. Would use Bensons again
January 25, 2026
Reply from Bensons For Beds - Ashford
We're happy to hear that our team was helpful and friendly, and that you didn't feel rushed. We appreciate your feedback regarding the cleanliness of our shop!
Good bed and mattress
Happy with the purchase but delivery time was too long, had to wait almost 2 months to get it.
January 18, 2026
Reply from Bensons For Beds - Ashford
We appreciate your purchase. We are sorry the delivery took so long. We'll review our delivery times to improve our service.
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