Wendy assisted us at the Ashford store. She was friendly and professional and helped us choose the right bed and frame combination to meet our needs. The only reason I wouldn't give 5 stars is because... See more
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We were very happy with our experience of buying a new bed at Benson for Beds at Ashford in Kent . The whole process of using the trial mattress and the help in choosing the right mattress for our nee... See more
Staff very welcoming and ready to help with our purchase. We knew mainly what we were looking for and given all the options. Tom particularly knowledgeable in our local store . All prices given with n... See more
Company replied
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
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Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.8
Excellent
512 reviews
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Great experience overall
The support from Wendy was great. The whole experience was straightforward and quick but still very detailed and informative. We felt that there was excellent service and options were plenty and suitable for our requirements.
April 11, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you found the service excellent, quick, detailed, and informative! It's great to know the options suited your needs and that the experience was straightforward. Thank you for your feedback.
Team Bensons
Was greeted when went into shop
Was greeted when went into shop, and we told tom we were only looking, so he left us to look.
Then about 20 minutes later he came and found us to make sure we were still ok.
Then he sorted out our purchase very professional.
April 12, 2026
Reply from Bensons For Beds - Ashford
Thank you for your lovely feedback! We’re so pleased Tom gave you space to browse, checked in at the right time, and then took care of your purchase so professionally. We really appreciate you choosing us,
Megan | Customer Care Specialist!💜
Excellent Service and Smooth Buying Experience
I recently purchased a bed frame, mattress, and sofa bed, and had a great experience throughout the process. Kaylee was incredibly helpful and knowledgeable, taking the time to answer all my questions and guide me through the options to find what suited my needs best. Her friendly and professional approach made the whole experience smooth and enjoyable.
I’m really looking forward to my purchases arriving and seeing everything come together. Based on the service I received, I would definitely recommend shopping here!
April 4, 2026
Reply from Bensons For Beds - Ashford
Sammy,
We appreciate you sharing your positive shopping experience! It's great to hear that you found our team member helpful and knowledgeable while selecting your new bed frame, mattress, and sofa bed. We're glad their friendly and professional approach made the process smooth for you. We hope you enjoy your new purchases!
- Jessica
Team Bensons
Amazing customer service at the Ashford Kent store
We received amazing customer service from Tom at the Ashford Kent store. Expert advice shared in a friendly way, it made our decision making so much easier, and fun! We're really chuffed with the new bed, safely delivered today. Thanks for the great service!
March 22, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for such a fantastic review! 😊 We’re thrilled to hear Tom at our Ashford Kent store made your experience so enjoyable—expert advice delivered in a friendly (and fun!) way is exactly what we aim for. We’re delighted you’re chuffed with your new bed and that delivery went smoothly. Thanks again for choosing us, and enjoy many comfy nights ahead,
Megan | Customer Care Specialist✨
Wendy at Ashford was really helpful in…
Wendy at Ashford was really helpful in finding the best bed for me and therefore saving me huge amounts of time and getting the right product for me. Excellent service 👍
April 3, 2026
Reply from Bensons For Beds - Ashford
Thank you! Wendy will be delighted — we’re so glad she helped you find the perfect bed and saved you time 😊
Thanks again for your support — we truly appreciate it!
- Megan | Customer Care Specialist💜
Tom was very nice friendly told me…
Tom was very nice friendly told me everything about the bed how it works and the delivery what was going to happen and that I would get a text message and a phone call also about the extra care that I took out and how that works.
April 4, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so glad that you found the information about the bed, delivery process, and extra care plan helpful and that you had a friendly experience. Thanks for your positive feedback!
Knowledgeable salesman
Knowledgeable salesman. Was not pushy. Once we decided, he tried finding us all eligible discount. 0% really helpful. The delivery date booking was easy. The delivery guys were efficient, polite and courteous. They were careful and clean.
April 3, 2026
Reply from Bensons For Beds - Ashford
Thank you for your great feedback! 😊 We’re delighted to hear the salesperson was knowledgeable, not pushy, and helped find all the discounts—including the 0% finance. It’s also great to know delivery booking was easy and that the delivery team were efficient, polite, and respectful. We really appreciate you sharing your experience,
Megan | Customer Care Specialist🛌
Large showroom with a wide range and…
Large showroom with a wide range and helpful sales staff.
Delivery was on time
March 30, 2026
Reply from Bensons For Beds - Ashford
Thank you for your feedback! 😊 We’re glad to hear you found the showroom spacious with a wide range to choose from, and that our sales staff were helpful. It’s great to know delivery was on time too. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Ashford
Thank you for your feedback! We’re delighted to hear you’re satisfied and that our enthusiastic salesperson made your experience a positive one 😊
Your satisfaction means the world to us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Ashford
Thank you! 😊 We’re delighted to hear you had another excellent experience. Your continued support really means a lot to us! ⭐
- Megan | Customer Care Specialist ✨
Great service.
Kay Lee was extremely helpful and very friendly. She made it all an enjoyable shopping experience. She was both polite and knowledgable about products. This is the third time we have shopped at Bensons and we would definitely come back.
March 31, 2026
Reply from Bensons For Beds - Ashford
Thanks so much for the lovely feedback! 😊 We’re thrilled to hear Kay Lee made your shopping experience enjoyable—she’ll be over the moon to read this. Third visit and counting… we can’t wait to welcome you back to Bensons again soon,
Megan | Customer Care Specialist✨
A great experience
It was like the old days when you went to purchase an item and the sales team took their time with you, caring. sharing their experience and giving you time to consider your options, to the point of delivery where the team kept up to date with their progress.
All in all a great experience, would highly recommend Bensons for Beds.
March 25, 2026
Reply from Bensons For Beds - Ashford
Thank you for such a wonderful review Mrs Buckles! 😊 We’re delighted to hear you enjoyed that “old‑school” level of care, with time, experience, and clear communication all the way through to delivery. Your recommendation means a lot to us — enjoy your new bed,
Megan | Customer Care Specialist✨
Great service
Friendly knowledgeable staff willing to answer questions and made to feel a valued customer.
March 6, 2026
Reply from Bensons For Beds - Ashford
Thank you for the lovely feedback! 😊 Great to hear our team were friendly, knowledgeable, and happy to answer all your questions. We’re delighted you felt like a valued customer — that’s exactly what we aim for,
Megan | Customer Care Specialist✨
Tom at the Ashford branch was Brilliant was so very…
Coming the Ashford branch was so very helpful and knowledgeable...he took me through being confused to being able to make a decision...very good indeed
March 22, 2026
Reply from Bensons For Beds - Ashford
Thank you! Wonderful to hear the team at our Ashford branch were so helpful and knowledgeable. Glad they helped turn confusion into a confident decision — really appreciated!
- Megan at Customer Care💜
Kaylee was a great
Kaylee was a great and was a great help in helping us choose the right mattress for us, nothing was to much trouble.
March 24, 2026
Reply from Bensons For Beds - Ashford
Thank you for leaving this review for us! We’re so glad Kaylee was such a great help in finding the right mattress for you. Nothing is ever too much trouble for our team — we really appreciate your kind words,
Megan at Customer Care💜
Have used Benson for Beds before and…
Have used Benson for Beds before and always had fantastic customer service, John was magnificent. We knew the parameters of what we wanted when we walked in by looking at their website. John helped us along the way to make the best decisions about mattress and colours of headboard and base and kept us within our budget.
March 21, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for giving us 5 stars! We’re delighted to hear you’ve had fantastic service with us before, and that John was magnificent this time too. It’s great that you came in with a clear idea and he could help you choose the perfect mattress, colours, and base — all while keeping to your budget. We really appreciate your loyalty and for choosing us,
Megan at Customer Care🌟
From the salesperson to the delivery…
From the salesperson to the delivery people it was a great experience- everything as promised- I would recommend
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you so much Jacqui! We’re thrilled to hear your experience—from the salesperson to the delivery team—was smooth and exactly as promised. We really appreciate your recommendation,
Megan at Customer Care✨
Very professional
Very helpful in helping to choose our new bed. Kept up to date with regards to delivery and respectful delivery team.
February 22, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for giving us 5 stars Mr Pettit! We’re glad to hear you had helpful support choosing your new bed and were kept well informed about delivery. It’s great to know the delivery team were respectful too. This made our day,
Megan at Customer Care! 😊🛏️
Pleasant experience.
To start, an amazing showroom, 110 beds on a spacious display. We spoke to Jon who proved to be very knowlegeable on beds and matresses and we knew what we wanted and left with Jon to e-mail us a full quote. A brief discussion in the car resulted in our returning to the showroom and ordering the bed without waiting. Jon was very good throughout the proceedings,
March 18, 2026
Reply from Bensons For Beds - Ashford
Wow — 110 beds and you found the perfect one! Love that Jon made everything smooth and easy, from the showroom chat to sealing the deal. Thanks for the brilliant feedback,
Megan at Customer Care! 😄🛏️
Excellent start to finish
I recently purchased two bed and two mattresses and the entire experience was exceptional- largely thanks to Wendy in Ashford. From the moment we walked in, she was welcoming, professional, and incredibly knowledgeable. She took the time to understand exactly what we were looking for.
Thanks to her guidance, we chose the correct beds and mattresses that has completely improved our sleep quality. There's extremely well built and comfortable, The iGel nanotech 3000i mattress is a must buy.
Customer service like this is rare- patient, knowledgeable, and genuinely helpful.
March 16, 2026
Reply from Bensons For Beds - Ashford
Thank you so much for your wonderful review! We’re delighted to hear your experience was exceptional, and it’s fantastic to know Wendy in our Ashford store made such a positive impression.
Exceptional customer service is something we’re passionate about, and it’s wonderful to hear you felt supported, informed, and never rushed.
Thank you again for choosing us, and we hope you enjoy many nights of comfortable, restorative sleep,
Megan at Customer Care
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