Bensons For Beds - Barnsley Reviews 

273
•
TrustScore 5 out of 5

4.8

Unit 3b Wombwell Retail Park, Wombwell Lane, S70 3NS Barnsley, South Yorkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

We bought our first King Size from Bensons in 2014. It was time to change. We had no doubts about buying again from Bensons. The staff at the Barnsley branch were relaxed and let us make our own de... See more

Rated 5 out of 5 stars

The sales lady wasn't pushy. She gave us time to look around but kept popping back to see if we were okay and had any questions. She helped answer our questions, was patient with my son running arou... See more

Rated 4 out of 5 stars

Greeted at door but no hovering salesperson while browsing but advice given when needed. Thoroughly explained process of sale, delivery, guarantee & return if not suitable. Marked down a star because... See more

Company replied

Rated 5 out of 5 stars

Great experience in store with helpful advice from the staff there in selecting the right bed and mattress for us. Delivery was great and the delivery drivers were friendly and very helpful.


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Barnsley

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3b Wombwell Retail Park, Wombwell Lane, S70 3NS, Barnsley, South Yorkshire, United Kingdom

  • 1226786512

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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4.8

All reviews

(273)

26,477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, was very patient and able to answer all our questions professionally.

April 29, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for the lovely feedback! 😊 We’re so pleased our team were knowledgeable, patient, and able to answer all your questions professionally. That’s exactly the experience we aim to provide — thanks again for choosing us! 🌟

Rated 5 out of 5 stars

Helpfull

Staff very helpfull and knowledgeable good experience

April 21, 2026
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Reply from Bensons For Beds - Barnsley

We appreciate your positive feedback and are so pleased to hear that our helpful and knowledgeable staff provided you with a good experience.

Team Bensons

Rated 5 out of 5 stars

From entering the shop & staff being so…

From entering the shop & staff being so helpful to the brilliant caring delivery guys Wojciech & Brian .
Highly recommend
The quality of our new bed is second to none

April 16, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for your lovely feedback! We’re delighted you had such a great experience from the moment you walked in, and that our caring delivery team made such a positive impression. It’s fantastic to hear you’re loving the quality of your new bed, second to none indeed! 😊
Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent professional and personal…

Excellent professional and personal people

April 16, 2026
Unprompted review
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Reply from Bensons For Beds - Barnsley

Thank you for your kind words! We’re delighted to hear you found our team both professional and personable.
Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. We left having purchased just what we need. Communication has been fantastic, roll on delivery day...

April 15, 2026
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Reply from Bensons For Beds - Barnsley

Really appreciate your review — it’s great to hear you found exactly what you needed and felt well supported throughout. Roll on delivery day,
Megan | Customer Care Specialist💤

Rated 3 out of 5 stars

Mirror damaged

Mirror damaged , clothes rail missing

April 11, 2026
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Reply from Bensons For Beds - Barnsley

We’re very sorry to hear about this. A damaged mirror and missing clothes rail should not happen, and we apologise for the inconvenience caused.
Please contact our Customer Care team with your order details, and we’ll arrange for the missing part to be supplied and the damaged item to be resolved as quickly as possible.
Thank you for bringing this to our attention.

Team Bensons

Rated 4 out of 5 stars

We were met with enthusiasm from the…

We were met with enthusiasm from the sales assistant Carol. She assisted with advice where she was able and allowed us time to privately discuss our options.

March 30, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for your lovely feedback! We’re delighted to hear Carol greeted you with such enthusiasm and provided helpful advice while giving you time to consider your options — we’ll be sure to pass this on,
Megan | Customer Care Specialist😊

Rated 5 out of 5 stars

Great experience instore

Great experience instore. Delivery on time. Friendly, careful. Great beds

March 29, 2026
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Reply from Bensons For Beds - Barnsley

Thank you! 😊 We’re so pleased to hear you had a great in‑store experience and that delivery was on time, friendly, and handled with care. And of course—great beds too! 🛏️✨ We really appreciate your feedback,
Megan | Customer Care Specialist💜

Rated 5 out of 5 stars

Excellent end to end service from…

Excellent end to end service from ordering, delivery and installation.... would highly recommend!!!

March 20, 2026
Unprompted review
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Reply from Bensons For Beds - Barnsley

Thank you so much for giving us 5 stars Sharon! We’re delighted to hear you received excellent end‑to‑end service from ordering right through to delivery and installation. We truly appreciate your recommendation and are so glad everything went smoothly for you,
Megan at Customer care!✨

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Barnsley

Thank you for your feedback! We’re glad to hear you found it easy to choose your mattress. We really appreciate your review,
Megan at Customer Care

Rated 5 out of 5 stars

Can't fault them

Can't fault them. Helpful in showroom and delivery guys very friendly and well mannered. Definitely recommend 👌

February 27, 2026
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Reply from Bensons For Beds - Barnsley

Michelle Pashley,

We appreciate your recommendation and are so glad you found our showroom team helpful and the delivery personnel friendly and well-mannered.

Team Bensons

Rated 5 out of 5 stars

Attentive

Attentive, helpful staff. Kept up dated about delivery

February 27, 2026
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Reply from Bensons For Beds - Barnsley

Rachael Hodgson,

We're so happy to hear our staff was attentive and helpful, and that you were kept updated about your delivery!

Team Bensons

Rated 5 out of 5 stars

Matteress No pressure selling in shop…

No pressure selling in shop knowledgeable about matteress we needed, delivered as promised kept updated all the way well impressed.

March 1, 2026
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Reply from Bensons For Beds - Barnsley

lorraine ,

We're so happy to hear you were impressed with the no-pressure sales approach and the team's knowledge. We're delighted the delivery went as promised and you were kept updated.

Team Bensons

Rated 5 out of 5 stars

Excellent experience. Brilliant mattress

Excellent experience from entering the store to delivery of our new mattress. The staff were very helpful and patient with us while we made our selection. Full advice given but no extreme pressure to purchase. We have purchased the same before so had no doubts about the quality. We were kept very well informed of how to prepare for delivery and what to expect. Delivery date was confirmed and on the day the delivery company contacted us with a window of 40mins to arrival. On time, extremely polite and friendly, very clean & super efficient. A reminder also given on how to look after our mattress in the early stages. Since then we have enjoyed a very comfortable and relaxing sleep.

February 24, 2026
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Reply from Bensons For Beds - Barnsley

Julie McNicholas,

We're happy to hear that you had an excellent experience from start to finish. It's great to know that our staff were helpful and patient while you made your selection, and that the delivery was on time and efficient. Thank you for your positive feedback regarding your comfortable and relaxing sleep.

Team Bensons

Rated 5 out of 5 stars

The staff were helpful in the store and…

The staff were helpful in the store and the delivery drivers were on time and pleasant

February 19, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for your feedback Mrs Hamby! We’re delighted to hear that the staff in‑store were helpful and that the delivery drivers arrived on time and were pleasant throughout. We really appreciate you taking the time to share your experience,
Megan at Customer Care

Rated 5 out of 5 stars

Just browsing

Proffessional helpfull staff member

February 13, 2026
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Reply from Bensons For Beds - Barnsley

We're so glad our staff was professional and helpful! We appreciate your positive feedback and are happy to assist you.
We truly appreciate your feedback.
Megan at Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service. Very knowledgeable staff giving excellent advice.Outstanding delivery service

February 7, 2026
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Reply from Bensons For Beds - Barnsley

We appreciate you taking the time to share your experience! We're so glad to hear our knowledgeable staff provided excellent advice and outstanding delivery.

Rated 5 out of 5 stars

Showed a number of mattresses before I…

Showed a number of mattresses before I made my choice. No pressure from the sales staff just helpful advice.
The delivery people were careful with my property and due to inclement weather took off their shoes in the house.

February 5, 2026
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Reply from Bensons For Beds - Barnsley

We appreciate you sharing your feedback. We're happy to hear that our sales staff provided helpful advice without pressure and that our delivery team was careful with your property.

Rated 5 out of 5 stars

Brilliant experience with the help from…

Brilliant experience with the help from carol in store helping my grandparents choose the right bed and mattress

January 26, 2026
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Reply from Bensons For Beds - Barnsley

We're happy to hear about the brilliant experience your grandparents had in our store! We appreciate you taking the time to share this positive feedback with us,
- Megan at Customer Care💜

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