The sales person was very helpful. She listened to what we needed. We were able to ‘try’ various beds and her explanations and advice were most useful. There were lots of beds, mattresses and headboar... See more
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Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... See more
Company replied
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... See more
Company replied
Helen at Basildon branch was very helpful and was a little worried about delivery but Lee and his helper were very professional and friendly.
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.9
Excellent
663 reviews
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Good customer service when I looking…
Good customer service when I looking for a new bed and arrived the time slot we were given and happy with our purchase.
March 9, 2026
Reply from Bensons For Beds - Basildon
Thank you for your lovely feedback! We’re glad you received great customer service while choosing your new bed, and it’s wonderful to hear delivery arrived within the given time slot. We’re really happy you’re pleased with your purchase,
Megan at Customer Care
The mattress is amazing and the…
The mattress is amazing and the delivery guys were really helpful and polite - great experience all round !!
March 9, 2026
Reply from Bensons For Beds - Basildon
Thank you so much for your lovely feedback! We're delighted to hear you’re loving your new mattress and that the delivery team were so helpful and polite. A great experience all round is exactly what we aim for. – Megan at Customer Care
Lovely furniture from the time of…
Lovely furniture from the time of choosing our furniture to the delivery was 100% exceptional thank you
March 7, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Michelle Yates,
We're so glad to hear that you found our furniture lovely and your experience, from selection to delivery, exceptional! Thank you for your positive feedback.
Team Bensons
Very competent saleswoman (kiwi
Very competent saleswoman (kiwi, forget hr name) who helped us through the process. Bed delivered and erected at the correct time. Very very pleased we went with Bensons.
March 5, 2026
Reply from Bensons For Beds - Basildon
Gill Venton,
We appreciate your feedback! We're so glad the saleswoman was competent and helpful, and that your bed was delivered and assembled on time. We're very pleased you chose us!
Team Bensons
Fitters were quick and nice
March 5, 2026
Reply from Bensons For Beds - Basildon
Thank you for your feedback — we’re so pleased to hear the fitters were quick and nice.
Megan at Customer Care
Polite and Helpful Staff.
March 3, 2026
Reply from Bensons For Beds - Basildon
Barry Scriven,
We appreciate you noting our staff's helpfulness and politeness.
Team Bensons
The delivery experience I gave 10 out…
The delivery experience I gave 10 out of 10. The actual bed left a few things to be desired , like some of the instructions were a little confusing and they do not tell you that you must put the mattress on the bed for the Hydraulics to work . I had to call the help centre to find that out when it could have been included in the written insructions. The lining of the interior of the bed base is of very poor quality, easy to damage so be very careful. There is nothing about this product that is pre assembled so you should use a power tool not the alan key supplied. It took 3 of us 7 hours. It is not easy so if you are not handy don't try it.
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Denis Bright,
We appreciate your feedback and are glad the delivery met your expectations. We're sorry the bed assembly was difficult. We'll review the instructions and highlight the mattress/hydraulics detail. Your comments about the interior lining and assembly time are valuable, and we will address them to improve the product.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. The bed is very comfortable
March 1, 2026
Reply from Bensons For Beds - Basildon
Jean Guppy,
We're happy to hear that you received excellent service from the beginning to the end, and that you find the bed very comfortable!
Team Bensons
Would recommend
Great sales lady in store that took all the time we needed to find the right mattress.
Lots of mattresses in store to try and we used the technology bed to find the type of mattress that suited our sleeping positions.
Updates about delivery via email.
Got a 2 hour slot for an arrival time.
Only negative was that the mattress arrived earlier than the time slot and this wasn't communicated to us. Luckily my husband was running late that day and happened to be in!
Very happy with our mattress so far.
February 27, 2026
Reply from Bensons For Beds - Basildon
Thank you for your detailed feedback. We’re really pleased to hear the sales lady took the time to help you find the right mattress and that you found the in‑store technology helpful. It’s great that the delivery updates and time slot worked well, though we’re sorry the mattress arrived earlier than expected without notice — we appreciate you highlighting this. Delighted to hear you’re very happy with your mattress so far,
Megan at Customer Care!
The assistant in the store couldn't…
The assistant in the store couldn't have been anymore helpful and friendly, and the delivery team were efficient, respectful of my home and worked quickly
February 27, 2026
Reply from Bensons For Beds - Basildon
Thanks so much for your review Robert! Wonderful to know the staff in store were incredibly helpful and friendly, and that the delivery team handled everything efficiently and with great care.
Looking forward to seeing you again!
Megan at Customer Care
Delivery drivers
February 23, 2026
Reply from Bensons For Beds - Basildon
Really appreciate your feedback Mr Jolley—our delivery team will be thrilled to hear this! Megan at Customer Care⭐
Reply from Bensons For Beds - Basildon
We appreciate you mentioning our prompt, quick, tidy, and polite service. We are so glad you had a great experience with us! Thank you for your positive review – Lauryn at Customer Care 💜
The delivery went to all went to plan and the men…
The delivery went to plan and the men done everything with no problems
Definitely recommend benson beds
February 19, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that your delivery went according to plan and that our team completed everything smoothly! We appreciate your recommendation.
Had everything you need in store
Had everything you need in store, Helen was a great sales woman. Kept you informed with everything leading up to delivery. Delivery men put bed together, clean tidy and efficient. very happy with the service.
February 13, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear you found everything you needed in our store and that our sales team member was helpful. It's great to know you were kept informed and that the delivery team were clean, tidy, and efficient.
we were made welcome from the moment we…
we were made welcome from the moment we stepped into the store. both my wife and I are on crutches which makes moving around the store interesting to say the least. but the staff in the store made every effort to make our time in the store as hassle free as possible. the same can be said about the 2 men that turned up to deliver our new bed. both were very polite and professional. all in all a very pleasant experience.
February 15, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you felt welcome and that our staff made your visit hassle-free, especially given the challenges you and your wife faced. It's also great to know the delivery team was polite and professional. Thank you for your positive feedback!
Knowledgeable shop assistant
The shop assistant walked around with us and explained everything about the bed frames and mattress. Very very helpful.
February 11, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our shop assistant was very helpful in explaining everything about the bed frames and mattress. Thank you for your positive feedback!
Stewart - Bensons Team
Helen was very knowledgeable and…
Helen was very knowledgeable and helpful; she made choosing the right bed very easy.
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're so pleased to hear that our team member's knowledge and helpfulness made choosing your bed easy. Thank you for your positive feedback.
Despite being an ungodly hour
Despite being an ungodly hour, 07:20 the delivery was prompt, the operatives were polite, efficient and the whole interaction took 10 minutes
February 7, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that the early delivery was prompt and efficient! It's great to know our team was polite and completed the interaction quickly. Thanks for your feedback.
Reply from Bensons For Beds - Basildon
We appreciate you mentioning our friendly and helpful team; we are so happy you had a great experience with us.
Reply from Bensons For Beds - Basildon
We're happy to hear that your experience, from ordering to delivery, was problem-free. Thank you for your positive feedback.
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