Bensons For Beds - Basingstoke Reviews 

Friendly guys, very courteous. Great job!

Maria, the salesperson was very helpful and friendly. We chose our mattress without any issues but unfortunately we didn’t get the same service at your store in Andover. On the 16th of March, we went to the Andover store and saw a mattress that we liked and the price was good too. Upon purchase, we were told that the price was different shown in the computer but the gentleman said they would honour it since the price quoted was on the leaflet. Unfortunately the lady colleague was not in agreement with her gentleman colleague. She said that her company weren’t obliged to honour the quoted price on the leaflet and the way she spoke to her colleague in asking why did he said that was very not very nice in my opinion. Being in the retail business myself, l know that according to the trading standard, we have to honour whatever price it say on the POS. We didn’t argue but hurriedly left the store as we could see how uncomfortable the gentleman was looking. Customer service was not one of her strong point. But l am glad that it didn’t put us off in going to another store in Basingstoke as we had a much better customer service with Maria. Thank you

Good customer service

Only put me off is the long wait for delivery takes five weeks, is impossible I have to go somewhere else it's much quicker than that.

Delivery was in the time they gave me. Unpacked and made. Left tidy. Polite have no issues and would highly recommend

Maria at the store was amazing, very helpful

Tom (Basingstoke store) had such excellent product knowledge. He took his time to talk us through the options and was highly professional.
We had just been to a competitor of yours (Dreams) and we felt the service we received at BfB was far superior and as a result we ended up buying a bed! We are also in the market for a new mattress and it is likely we will be returning to BfB for this too as we were so impressed!

We had a Mattress delivered 4 weeks ago. When removed from packaging there was a terrible smell. After contacting sales store we were told to open all windows which we did, still smelling now and unable to use it. At 80 plus years old its not very convenient to have windows open this time of year.

Very knowledgeable and friendly staff made the buying experience a pleasure

The staff (Lucy) were approachable, helpful, friendly & helped bed shopping easy. They answered all our questions and helped us know options available. The beds seemed well made and the selection of headboards & colours was diverse.

Great customer service from Maria and Lucy! Very helpful, would definitely recommend 🤩

Great service, good product. Very friendly and helpful.

All staff were very helpful

Good and comfortable mattress to sleep and feeling happy to have a rest in the mattress

Maria in store was amazing very helpful and informative. On 1st feb
Gary and Warren our delivery guys on 14th feb were fantastic putting the bed together and telling us how to use it and turn the mattress round without hurting ourselves.
The team was amzing from start to finish.

Stuart was a great help - knowledgeable and helpful in all aspects of what bed and mattress is right for us. No pressure felt to buy, just lots of good information and a relaxed atmosphere. Nice and tidy store, well presented and huge range of products to test out to ensure confidence.

We were blessed with Stuart serving us today. He helped us beyond words! Thank you so much! You’ve put our minds at rest and we have finally had the right advice and understanding on which bed and mattress to buy! Thank you!

I had a great experience thanks to a lovely lady named Maria. She was incredibly helpful, going above and beyond to ensure I understood everything. She also gave excellent recommendations on the best type of bed to suit my needs.

Very professional service given felt at ease with no pressure selling

AVOID
Poor service took a deposit for over £2000 worth of furniture gave us a delivery date and to pay the balance 5 days before delivery. Upon going to pay the balance then told it would be 5 weeks as the order isn’t generated until it’s paid in full!

Stuart the store manager advised this and then categorically denied anything. Now trying to cancel without losing 20% of our money through no fault of our own.