Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Ver... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... See more
Company replied
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
423 reviews
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Great service from Maria
Maria was absolutely excellent. Knowledgeable, answered all queries. Had a sense of humour and made the whole experience first class.
January 11, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the experience was first class. It's great to know that the knowledge, answers, and humour enhanced the visit. Thank you for your feedback.
Met with a smile and hello
Met with a smile and hello by Stuart . Was shown all beds that we asked about and more. Then left to browse, no pressure at anytime, felt comfortable. Made my choice, sat down and was told about cover etc, which I took, made payment, given paperwork, told when delivery would be. Left store very happy.
January 12, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for sharing such lovely feedback! We’re delighted to hear Stuart gave you a friendly welcome and all the information you needed, with plenty of space to browse comfortably and without pressure. It’s great to know you found the right bed, felt supported through the cover and payment process, and left the store happy. We really appreciate your review,
Megan at Customer Care
Great end to end service
Great service in the store and then the delivery team were great, personable, professional and helpful.
January 4, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback Ben & Emma! We’re delighted to hear you had great service in-store and that the delivery team was personable, professional, and helpful. That’s exactly what we strive for!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care😊
Good service and time taken to explain…
Good service and time taken to explain and guide us through selection.
December 29, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your 5 star review Mr Brown! We’re glad our team took the time to guide you through the selection and explain everything clearly.
We're always here if you need anything else,
Megan at Customer Care!
Basingstoke Store
Stuari and the team in Basingstoke were all extremely friendly and knowledgeable to support our purchase of a new tempur mattress and pillow. World class customer service!
December 30, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re thrilled to hear the Basingstoke team provided such friendly, knowledgeable support and delivered world-class customer service during your Tempur purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Great buying experience at the Basingstoke branch
Stuart at the Basingstoke branch was amazing - listened to our needs and came up with a few options - followed by viewing a few options and making an informed choice - at no times were we under pressure…will definitely be using this branch in future based on the buying experience.
December 26, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience at the Basingstoke branch. It's great to know that our team member listened to your needs and helped you make an informed choice without pressure. We appreciate your feedback and look forward to assisting you in the future. Thank you for your positive review – Lauryn at Customer Care 💜
They lose a star for saying that dust…
They lose a star for saying that dust mites bite
Typical Sales spiel
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for sharing your thoughts. We appreciate your feedback and will ensure our team provides clear, accurate information at all times. Your comments help us improve. Thank you for your positive review – Lauryn at Customer Care 💜
Good contact
Good contact regarding delivery. Very friendly, shoes removed on entry.
December 19, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We're glad you were happy with our team's friendly service and delivery updates.
Thank you for your review - Lauryn at Customer Care
Very good service
Very good service, short wait for delivery. Delivery team was absolutely amazing, very friendly and professional. Thank you.
December 16, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate your feedback and are so glad to hear that you received very good service and a prompt delivery. We're also happy the team was amazing!
Keaton - Team Bensons
This review relates to the delivery…
This review relates to the delivery process only . The in-store buying process was very good.
Delivery was on time - the issue was with one of the delivery men. His attitude was way below an acceptable standard - surly, unfriendly and a very poor advert for your Company.
He was asked to attach a headboard to the bed being delivered - I had to confirm it had been bought from Bensons before he grudgingly did the minor work. However it was only after they had left that I realised he had put the headboard on upside down !
If he doesn’t want to do this work then he should find something else, maybe not customer-facing. A very poor link in an otherwise good experience.
December 13, 2025
Reply from Bensons For Beds - Basingstoke
We regret to learn of the delivery experience and the unprofessional behaviour. Thank you for bringing this to our attention. We'll address this to improve our service.
Excellent service in Basingstoke.
I visited Bensons for beds in Basingstoke to enquire about an odd size hybrid mattress. Although Lucy had none that would be suitable, she trawled the Internet searching for one. The result was she put me in touch with a company in Glasgow, who manufacturer bespoke mattresses to order. Result! Lucy was polite, friendly and extremely efficient, she's one to hold on to for sure. Just in case someone in management is reading this, give Lucy a pay rise and increase your commission payments!
December 2, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We're happy to hear that our colleague went the extra mile to assist you in finding a solution for your specific needs. We value your feedback!
Thank you, Team Bensons - Jess
The experience was good.
November 24, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
If you want superior customer service
If you want superior customer service, regular updates and friendly staff then go to Bensons for Beds. Wonderful courteous staff and delivery personnel. Can highly recommend.
November 24, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for the amazing feedback! 🌟 We’re thrilled you had such a positive experience with our team and delivery crew. Superior service and friendly support are what we aim for—thanks for recommending us- Megan at Customer Care
Our needs were listened to and met.
Marie was welcoming and listened to our needs. She never tried to push for a sale.
November 22, 2025
Reply from Bensons For Beds - Basingstoke
We’re so pleased Marie made you feel welcome and supported without any pressure. We’ll be sure to share your kind words with her!
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We’re so happy to hear your delivery was friendly and efficient! It’s great to know everything went smoothly and you’re happy with the service. 💜
Thank you for your positive review – Lauryn at Customer Care
Great experience with the knowledge of…
Great experience with the knowledge of the sales executive
November 18, 2025
Reply from Bensons For Beds - Basingstoke
We're glad you had a great experience with us Derek. It's wonderful to hear the sales executive's knowledge was helpful to you. Thanks for your feedback,
Megan at Customer Care
The sales assistant was confident when…
The sales assistant was confident when speaking to me which in turn reassured me in spending the amount of money that I spent on a new mattress.
November 16, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the sales assistant's confidence helped you feel secure about your mattress purchase. Thank you for sharing your positive experience with us,
Megan at Customer Care
Very informative assistant in the shop
Very informative assistant in the shop
Showed us all the options with no pressure to pick any particular mattress
Delivery team were excellent and very efficient
November 15, 2025
Reply from Bensons For Beds - Basingstoke
We're pleased to hear that our assistant was informative and helpful, and that you felt no pressure during your selection. We appreciate your positive feedback about our delivery team's efficiency!
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
The young lady was very patient with…
The young lady was very patient with both of us
November 15, 2025
Reply from Bensons For Beds - Basingstoke
We're glad to hear that you had a positive experience Roger. Thank you for letting us know about the service you received!
Hope to see you again in the future,
Megan at Customer Care
Had an atrocious experience shopping…
Had an atrocious experience shopping here. After expressing that we wanted to be left alone to look over items ( albeit it a bit tersly) the sales person to start screaming and shouting ina unhinged manner leaving me in tears. When we visited Dreams ( where we had a much nicer experience) their staff told us that they had seen several customers who had had a similar experience from who is turns out was the stores manager. It is a bit disturbing that a competitor was able to accurately describe the managers behavior before we had disclosed what had happened. Very much recommend dreams, over Bensons. Would absolutely never purchase from Bensons. I did try to complain via email to the company but heard no response so have had to publish it here instead. ( I will say the female member of staff who greeted us was lovely and likely would have got a sale out of us had we just been left alone to browse)
November 9, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the distressing situation you encountered during your visit. This is absolutely not the level of service we aim to provide, and I completely understand how upsetting this must have been for you.
I want to assure you that we take matters like this very seriously. I will be escalating your comments to the appropriate senior management team for a full investigation.
While I’m pleased to hear that one of our team members made a positive impression, it’s clear that your overall experience fell far short of expectations. We appreciate you bringing this to our attention, and I’d welcome the opportunity to speak with you directly so we can better understand what happened and take appropriate action. We hope that in the future you allow us the opportunity to put this right and make it up to you.
Thank you again for your feedback, and I’m truly sorry for the upset caused,
Megan at Customer Care
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