From our initial visit to the shop, to the delivery and set-up of our beds, we enjoyed a friendly and knowledgeable experience. Our salesmen was patient in helping us make the right choice for our b... See more
Company replied
Location
Switch locationUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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See what reviewers are saying
The manager Masoom was on his own in the showroom due to staff sickness, but was outstanding in every way. I was given lots of information and help in choosing a suitable mattress and am looking for... See more
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more
Company replied
Fabulous service from the Manager Maz (in store and on the phone) and all the team from ordering to delivery of our mattress. Would definitely recommend the Bedford store and all linked staff. Thank y... See more
Company details
About Bensons For Beds - Bedford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 1234419486
4.8
Excellent
407 reviews
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Good experience let down by damage on the bed which we waited 7 weeks for
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself was on the day expected and within the timeslot provided. When we opened the boxes to build the bed, the frame was scratched so I phoned the store but as it was Saturday no one could help me until Monday so I now need to see what we can do - obviously lack of quality control checking the items before packing
February 15, 2026
Reply from Bensons For Beds - Bedford
We appreciate you sharing your experience. We're glad the in-store experience and delivery updates met your expectations. We're sorry to hear about the scratch on the bed frame and the difficulty reaching someone on Saturday. We'll look into our quality control process. Please contact us on Monday so we can assist you further.
Stewart - Bensons Team
Can't fault the experience
Can't fault the experience, from the shop to the delivery it was so easy. The delivery guys were so helpful and got the bed in my room around a fairly difficult staircase with ease!
February 13, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear that your experience, from our shop to the delivery, was so easy. It's also great to know our delivery team was helpful navigating the staircase!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
The sales person was excellent
The sales person was excellent, he was professional, knowledgeable and not too pushy.
We spent more than intended due to his excellent approach
February 4, 2026
Reply from Bensons For Beds - Bedford
We appreciate your feedback! We're happy to hear that our sales team member was professional, knowledgeable, and helpful, making your experience excellent.
Thanks again for your support—it means a lot!
Megan at Customer Care
Excellent Customer Service from the Manager…
From the very beginning Mas the Manager at Bedford went above and beyond to assist us .
I can not thank him enough for sorting out our problems and providing us with an excellent outcome .
Thank you Mas .
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We're so happy to hear that our Bedford team provided excellent assistance and helped resolve your issues. We appreciate your positive feedback and thank you for sharing your experience!
Online order for adjustable bed
I ordered an adjustable bed online for my parents due to health issues - my dad has parkinsons and dementia and my mum has chronic physical disabilities, both in their 70s. We had the bed delivered in two parts, the headboard coming direct from Bensons, the actual bed direct from the manufacturers. The delivery team who delivered the headboard were absolutely lovely, but were surprised to only be delivering just the headboard. The team who delivered the bed weren't quite as friendly, my mum asked would they mind putting the headboard in position against the wall, no need to fix to the bed as it was a floorstanding one. One of the guys replied 'it's not our job to do this, its Bensons'. Even if it wasn't out of kindness seeing my parents couldn't manage this themselves and the fact they were assembling the bed anyway they could have put the headboard in place. Everything else about the service was good, the communications about the delivery progress and delivery window was adhered to and everyone managed to get all parts delivered on the same day which was appreciated and there were phonecalls half hour before too, so couldn't fault any of that. My parents are very happy with the bed, its very good quality and very comfortable. The score would have been 5, but the bed delivery team failed in my opinion for lack of not only customer service, but on kindness and empathy.
January 28, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you so much for taking the time to share such a detailed review. We’re really pleased to hear that the ordering process, communication, and delivery timings all went smoothly, and that your parents are happy with the comfort and quality of their new adjustable bed — that means a lot to us.
We’re truly sorry, however, to hear about the experience with the bed delivery team. Given your parents’ health needs, a little kindness and empathy would have made a big difference, and we completely understand why this affected your overall experience. While certain delivery teams have specific tasks they’re required to follow, we absolutely agree that the situation could have been handled with more care and consideration. Your feedback is incredibly valuable and will be passed along so we can make sure this is addressed.
Thank you again for sharing your thoughts — we really appreciate it, and we’re glad the bed itself is proving to be comfortable and supportive for your parents,
Megan at Customer Care💛
Excellent experience and quality
Excellent experience from selecting our bed to delivery and assembly. Cannot find any faults with Benson's whatsoever. Highly recommended.
January 30, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear about your excellent experience, from selecting your bed to delivery and assembly. We appreciate your recommendation,
Megan at Customer Care
I had a wonderful experience with this…
I had a wonderful experience with this lad. He was kind, polite. Calm, patient and knowledgeable
January 24, 2026
Reply from Bensons For Beds - Bedford
We're so happy to hear about the wonderful experience you had! We appreciate your positive feedback regarding his kindness, knowledge, and patience.
We're always here if you need anything else,
Megan at Customer Care
Reply from Bensons For Beds - Bedford
We're happy to hear that you had a great experience with our service and delivery. Thank you for your positive feedback!
Thoroughly recommend Marcus
Thoroughly recommend Marcus. Helpful, friendly, knowledgable and looking forward to our new mattress arriving!
January 25, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear that you found our team member helpful, friendly, and knowledgeable! We appreciate your recommendation and hope you enjoy your new mattress.
Efficient and polite worken delivered…
Efficient and polite workmen delivered and assembled bed properly in place
January 25, 2026
Reply from Bensons For Beds - Bedford
We're so happy to learn our efficient and polite team delivered and assembled your bed properly. Thank you for your positive feedback.
Great experience
Great experience purchasing a new mattress. The sales person in the shop was helpful, not pushy at all. Explained everything clearly and gave us all the various finance / payment options. Delivery was arranged and easy: several reminders received and received a text on day of delivery to let us know when the bed would be delivered. Great service from everyone!
January 15, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear that you had a great experience purchasing your new mattress. We appreciate that the sales person was helpful and provided clear explanations, and that the delivery was arranged easily. Thank you for your positive feedback.
Friendly excellent professional…
Friendly excellent professional service.
Sales Assistant very knowledgeable and helpful.
January 6, 2026
Reply from Bensons For Beds - Bedford
We appreciate you sharing your experience. We are so glad to hear that you found our service excellent and our sales assistant knowledgeable and helpful.
Bed came very quickly.
Bed came very quickly.
It easy to access the draw under the bed.
Colour is brilliant
Thev2 men who brought it in and put together, were very polite, and considerant.
Would recommend use them for your next bed
January 11, 2026
Reply from Bensons For Beds - Bedford
Thank you so much for your lovely review! We’re delighted your bed arrived quickly and that you’re happy with the colour and easy‑access drawer. 😊
Our delivery team will be thrilled to hear how polite and considerate you found them while assembling everything.
Really appreciate the recommendation — enjoy your new bed!
Megan at Customer Care🛏️✨
Great overall experience
The staff are great. They are very helpful, polite and friendly. You don’t feel like you are being rushed to make a decision. They offer advise and know which products are available so they can take you around the showroom and show you different versions of the product. I purchased previously and was so impressed by the service it was the first place I went to for my next purchase.
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We’re delighted to hear our team provided helpful, polite, and knowledgeable service, creating a relaxed environment for you to make the right choice. Your loyalty and recommendation mean so much! Thank you for your positive review – Lauryn at Customer Care 💜
Purchase easy.
Purchase easy.
Delivery easy.
Everyone helpful.
Mattress comfortable.
No problems
January 11, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear that your purchase and delivery were easy and that everyone was helpful. We're so glad you find the mattress comfortable. Thank you for your positive review – Lauryn at Customer Care 💜
From the moment I entered the shop to…
From the moment I entered the shop to the delivery, amazing service.
January 9, 2026
Reply from Bensons For Beds - Bedford
From start to finish, we’re so happy to hear everything went perfectly! Amazing service is what we strive for every time. Thank you for your positive review – Lauryn at Customer Care 💜
Knowledgeable & Friendly
My assistant was very knowledgeable. I knew what I was looking for and he helped me craft a really good package.
I was dreading going to have a look for a new bed, but I'm very happy with the service I received.
December 28, 2025
Reply from Bensons For Beds - Bedford
Thank you for sharing Dean! We’re so glad our assistant helped you create the perfect package and turned what you were dreading into a great experience. Enjoy your new bed,
Megan at Customer Care
Farai and Marcus in Bedford Store gave…
Farai and Marcus in Bedford Store gave a great service from start to finish. They were friendly, patient and very knowledgeable. They helped me find the perfect bed without any pressure. Highly recommend!
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We're happy to hear about the great service you received at our Bedford store. It's wonderful that our team members were friendly, patient, and knowledgeable while helping you find the perfect bed. We appreciate your recommendation!
Outstanding customer service from…
Outstanding customer service from Ruksar and Ibrahim! They went above and beyond to help me find the perfect 2-bedroom home for my children. From start to finish, they were incredibly patient, professional, and genuinely caring about our needs. They made the entire process smooth, stress-free, and reassuring. I truly felt supported every step of the way. Thank you, Ruksar and Ibrahim, for your dedication and exceptional service you made a big difference for my family
December 30, 2025
Reply from Bensons For Beds - Bedford
We're happy to hear that the team provided outstanding support in finding the perfect home for your family. We appreciate you acknowledging their patience, professionalism, and genuine care. It's great to know they made the process smooth and reassuring for you. Thank you for your positive review – Lauryn at Customer Care 💜
Great help un the store and great…
Great help in the store and great delivery Guys
December 24, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you for your feedback! We’re delighted to hear you received great support in-store and from the delivery team. Thank you for your positive review – Lauryn at Customer Care 💜
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