Free no deposit no extra money was little difficult for me. But from choosing to ordering the product from getting delivery date was exceptional matter of minutes and I had all the information.. Nic... See more
Company replied
Location
Switch locationUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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See what reviewers are saying
Very happy with the customer service. Lovely sales person, Fiona, who helped and gave advice. Very knowledgeable and friendly. Happy with our purchase.
I visited the Bicester Bensons shop on Saturday 3rd October, and was warmly greeted by both of the staff that were in that day. Gulam then helped me to choose the right firmness of mattress for me) wh... See more
Company replied
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more
Company replied
Company details
About Bensons For Beds - Bicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom
- 1869243267
4.8
Excellent
208 reviews
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Excellent purchase experience.
Fiona was friendly and very knowledgeable, and talked us through the mattress alternatives to enable us to make the correct decision and purchase.
October 19, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you found our team member friendly and knowledgeable. We appreciate that they guided you through the mattress options to help you choose the right one! Thank you for an amazing review – Lauryn at Customer Care 💜
Top service from start to finish.
Top service from start to finish.
Julia was an absolute breath of fresh air. Julia helped me and my husband from start to finish, nothing was to much for her. She made the experience so easy and relaxing.
October 19, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you and your husband had such a positive experience. It's wonderful to know that our service made everything easy and relaxing for you both. Thank you for your positive review! – Lauryn at Customer Care 💜
Very helpful
Very helpful
Had the time to spend with us
Knew their products very well
Lovely lady
October 21, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that our team member was helpful and knowledgeable, and that you had a lovely experience. Thank you for your positive feedback!
Until next time, take care, Megan at Customer Care❤️
I had to pay for delivery despite being…
I had to pay for delivery despite being quite happy to collect the item !
September 15, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for taking the time to share your feedback. We're very sorry to hear your raising concerns about the delivery charge. To clarify, a delivery fee applies to all orders, as items are dispatched directly from our warehouse — whether to a store or your home. This fee helps cover key costs such as fuel, logistics, and the added benefit of our team delivering your order to the room of your choice.
While we’re unable to change what happened on this occasion, your comments have been shared internally so the teams involved can reflect and take the appropriate action. Your feedback is truly valued and will help us improve.
Thank you,
Megan at Customer Care
Accurate information about product and…
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick.
Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important that size matched frame.
No disruption no delay .
This is why all our current beds and mattresses are from Bensons.
September 20, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you received accurate product and delivery information and that the delivery was on time. It's great to know our team was courteous, efficient, and quick. We appreciate your continued loyalty!
Thank you,
Lauryn at Customer Care.
Very friendly and knowledgeable staff
September 23, 2025
Reply from Bensons For Beds - Bicester
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable during your visit with us.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Bicester
We appreciate your kind words! We are so happy you enjoyed our service and found it a good value. Thank you for your support.
Thank you,
Lauryn at Customer Care.
An Enjoyable Experience
The experience of choosing a quality bed and mattress was made extremely simple and very enjoyable. The sleep expert at the Bicester Branch was Suleika who explained fully the range of beds and mattresses on offer, and gave us a very comprehensive assessment as well as the opportunity to experience the bed at first hand. The whole experience was very enjoyable.
September 11, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that your experience choosing a bed and mattress was simple and enjoyable. It's great to know that the sleep expert at the Bicester Branch fully explained the options and gave you a comprehensive assessment. Thank you for sharing your positive feedback!
Thank you,
Lauryn at Customer Care.
Excellent service
We honestly wouldn’t have been able to make a good decision without Fiona’s help (Fiona Jones). She was very knowledgeable indeed. In the days of shopping on the internet, our experience shows how important it is to actually visit the shop - as long as someone like Fiona is there.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your kind words and for trusting us with your decision! Our team takes pride in providing knowledgeable and personalized assistance to help our customers make the best choices. We appreciate your support and look forward to continue serving you in the future.
Fiona
Fiona, was absolutely brilliant. Friendly and knowledgeable. Helped us make the right decision with her skill at understanding our needs & requirements. 10 / 10 for Fiona.
Would highly recommend people ask for her when buying.
August 27, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you had such a positive experience. It's great to know that our team member's expertise and understanding helped you make the right choice. We appreciate your recommendation, Megan at Customer Care
Helpful, friendly and not pushy!
From entering the store in Bicester the sales assistant was helpful, friendly and professional without being too pushy! We knew what we were looking for but still wanted some guidance!
We were very pleased with the service we received.
August 24, 2025
Reply from Bensons For Beds - Bicester
We appreciate your feedback. We're happy to hear that our sales assistant in Bicester provided helpful, friendly, and professional service, offering guidance without being pushy. We're glad you were pleased with your experience, Megan at Customer Care
Julia was wonderful
Julia was wonderful. I explained I had bad knees so I find it had to bend the getting on to beds and she talked me through all mattress and said which would be best. Then went on the test mattress to get the right firmness. Lots of beds and colours to choose from including headboards. You can also try pillows to find the perfect fit.
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
We're happy to hear that you found what you were looking for. It's great to know that our team member was helpful in guiding you to the right mattress for your needs and that you appreciated the variety of options available. Thank you for your positive feedback!
The lady in the shop Fiona
The lady in the shop Fiona she was lovely friendly and very knowledgeable about all the mattresses we were looking at, she made our experience, and hopefully when we receive our new mattress it will be wonderful.
August 23, 2025
Reply from Bensons For Beds - Bicester
We are so happy to hear that Fiona provided you with exceptional service and helped make your mattress shopping experience enjoyable! We hope you love your new mattress as much as we loved helping you find it. Thank you for choosing our business!
Service in store was excellent and the…
Service in store was excellent and the young lady was able to answer the questions.,
July 22, 2025
Reply from Bensons For Beds - Bicester
We appreciate your positive feedback! We're happy to hear that our service met your expectations and that our staff was able to assist you well. Thank you, Megan at Customer care
Benson for Bed Bicester customer…
Benson for Bed Bicester customer service was great. They provide different options to suit your budget and a clear explanation of what it entails.
They sell quality mattresses and bedframes
August 7, 2025
Reply from Bensons For Beds - Bicester
Thank you for taking the time to share your experience with us! We are thrilled to hear that our customer service met your expectations and that you found our range of options and explanations helpful. We take pride in providing quality mattresses and bedframes to all our customers. We appreciate your support, Megan at Customer Care
A very pleasant experience.
We were met by a very welcoming and pleasant lady, Fiona, who took a lot of trouble helping us to find the right mattress for us. No pressure was put on us to buy a particular bed, but just guided us round the showroom and described the different qualities of the mattresses on display, and gave us all the time we needed to try out our shortlist to see which suited us best. Thank you Fiona for all your help - we will certainly come again when we need to change our other mattress..
August 1, 2025
Reply from Bensons For Beds - Bicester
Thank you for your kind words! We are thrilled to hear that Fiona provided you with exceptional service during your mattress shopping experience. Our team at [Business Name] takes pride in helping customers find the perfect mattress to fit their needs. We look forward to seeing you again in the future, Megan at Customer Care
Great experience!
I visited the Bicester store this weekend and had such a great experience. Julia could not have been more helpful! She assessed the best mattress firmness for me and then showed me several options at different prices. The whole process was made very simple, which was useful for me as this is the first time I've bought a bed/mattress. Julia was really patient and gave me all the different options in terms of payment plans and didn't push me into any decisions. I would definitely recommend visiting the Bicester store!
July 20, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
We are thrilled to hear that you had such a positive experience at our Bicester store! Our team takes great pride in providing excellent service to our customers, and we are happy to hear that Julia was able to assist you in finding the perfect mattress. We appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Another Benson
Julia was really helpful, as usual. She is so knowledgeable and was able to answer all the questions we asked. Julia epitomises customer service.
A great experience!
July 2, 2025
Reply from Bensons For Beds - Bicester
Thank you for your kind words! We are so lucky to have Julia on our team. We are dedicated to providing excellent customer service and are always willing to go above and beyond. We're glad you had a great experience, Megan at Customer Care
Very good sales assistant.
Julia was so helpful and patient while I was being so indecisive and didn’t rush us. Explained everything well and had great knowledge about mattresses.
June 25, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that our team member was helpful and patient during your decision-making process. We appreciate your positive feedback and are glad you found their expertise valuable! Take care, Megan at Customer Care
Amazing staff
I went into the store and met Fiona Jones. Told her what I was after and she was amazing. I got to try a number of mattresses and chose between 2 bases that had my requirements. Fiona had vast knowledge about what would suit me due to my requests.
Fiona emailed me over my quote and was very prompt when I had a query.
She saw through the whole process and now I'm hopefully receiving my new bed in a number of days. So far brilliant service and would definitely recommend going and seeing Fiona in Bicester. Not pushy at all and listens to what you really want.
I never write reviews till receiving the item, but I've been so impressed with Fiona I wanted to make sure I gave her good feedback. I'm also confident should anything go wrong I could ring and speak to her and it would be sorted.
Thank you so much
June 20, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
We appreciate you taking the time to share your positive experience with us Vicky. We're so glad to hear that you were impressed with the service you received and that our team member was able to assist you in finding the perfect bed. We value your feedback and are confident that you'll enjoy your new purchase, Megan at Customer Care.
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