We purchased a mattress from these guys and the customer experience was excellent. Stewart the salesman listened to exactly what we told him our needs were and sold us the correct product even althoug... See more
Company replied
Location
Switch locationUnit 6b Strathkelvin Retail Park, Crosshill Road, G64 2TS Glasgow, Glasgow, GB
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See what reviewers are saying
Salesman took time to listen, allowed us to try out mattresses and find the correct one. We were allowed to take our time and discuss, ask questions, and there was no pushing us to make mind up quickl... See more
Company replied
This was an excellent buying experience considering we only went in to look at what I had seen online. We were welcomed to the store within a minute or so by Barbara. I explained we already had a... See more
Company replied
Stewart and Gillian were a great help when choosing our new mattress. We did the sleep assessment first which was interesting and they were very patient while we tried out and spent time on a range... See more
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Company details
About Bensons For Beds - Bishopbriggs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Strathkelvin Retail Park, Crosshill Road, G64 2TS, Glasgow, Glasgow, United Kingdom
- 1417724715
4.8
Excellent
355 reviews
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We purchased a mattress from these guys…
We purchased a mattress from these guys and the customer experience was excellent. Stewart the salesman listened to exactly what we told him our needs were and sold us the correct product even although it was less expensive than the mattress we were looking at initially which tells me that this company put the customer needs first. Delivery was flawless and they took the old mattress away. Can’t recommend highly enough.
August 6, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear you had such an excellent customer experience with us! It's wonderful that our salesperson listened to your needs and helped you find the perfect product, even if it was less expensive. We're delighted to know our company prioritizes customer needs and that your delivery was flawless.
Team Bensons
Poor from the minute I left the store.
Poor from the moment I left the store.
The mattress removal fee was never discussed, so we naturally assumed this was included. Had it been explained at the time of purchase, there would have been no issue.
After placing the order, we never received an invoice for the outstanding balance. As a result, our delivery was delayed without our knowledge. There was no phone call, no email, and no attempt to let us know there was a problem.
I eventually had to chase the order myself, only to be asked whether I had received the invoice. When I explained that I hadn’t, I was simply told the delivery would now be delayed by another week. Again, there was no apology and no attempt to rectify the situation.
We invested in a premium mattress expecting a premium buying experience. Instead, we’ve received substandard customer service from start to finish, and despite spending a significant amount of money, we’re still no closer to receiving our mattress.
July 29, 2026
Reply from Bensons For Beds - Bishopbriggs
We are very sorry to hear about your experience and appreciate how frustrating this must have been. We have contacted you today to discuss this further.
Thank you,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Bishopbriggs
We're so pleased you had a great experience at our Bishopbriggs store and found a wonderful bed! Thank you for your kind words.
Team Bensons
Oliver was very pleasant and helpful
Oliver was very pleasant and helpful. Took account of all our requirements.
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear that Oliver was pleasant and helpful, and took account of all your requirements. Thank you for your wonderful feedback!
Team Bensons
Salesman took time to listen
Salesman took time to listen, allowed us to try out mattresses and find the correct one. We were allowed to take our time and discuss, ask questions, and there was no pushing us to make mind up quickly. Once chosen he found the best deal with all essential safeguards explained fully.
July 22, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear about your excellent experience with us! It's wonderful that our salesperson took the time to understand your needs and allowed you to make an unhurried decision. We're glad you felt no pressure and that all essential safeguards were fully explained. Thank you for sharing your feedback!
Team Bensons
Very helpful sales person
Very helpful sales person. Didn't feel rushed and given plenty time to try different beds. Very happy with my mattress.
July 13, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear that our salesperson was very helpful and that you didn't feel rushed, having plenty of time to try different beds. It's wonderful that you're very happy with your mattress!
Consumer orientation was great 👍🏽 and…
Consumer orientation was great 👍🏽 and the delivery too was greater too
July 13, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased you found our customer service great and that your delivery experience was excellent. Thank you for your kind feedback!
Team Bensons
Good sales and delivery from Bensons
The staff in store were friendly and helped me to decide which product to buy. My new mattress arrived on time and everything went smoothly
July 11, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear that our in-store staff were friendly and helpful in assisting you with your product choice. It's wonderful that your new mattress arrived on time and that everything went smoothly.
Helpful
Helpful, knowledgeable and friendly staff at bishopbriggs branch guided us through purchase
July 12, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased you found our staff at the Bishopbriggs branch helpful, knowledgeable, and friendly, and that they guided you through your purchase. Thank you for your kind feedback!
Customer service superior to everyone…
Customer service superior to everyone else on all ways.
July 9, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear you found our customer service superior. Thank you for your wonderful feedback, it means a lot to us!
Ladyluv …
From showroom staff (Stewart) to delivery guys. No problems whatsoever
Love headboard. Thank you Benson.
July 9, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear you experienced no problems with our showroom staff and delivery team. It's wonderful that you love your headboard. Thank you for your kind feedback!
Great service and competitive pricing…
Great service and competitive pricing on a new mattress . Thanks to Stuart Burgess
July 7, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased you received great service and found competitive pricing on your new mattress! Thank you for your wonderful feedback.
Great Company
Friendly, knowledgeable staff, no pushy sales talk.
Barbara and Stewart were so helpful in every way.
Great experience, highly recommend.
June 29, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear you had such a great experience with our friendly, knowledgeable staff and that they were so helpful without any pushy sales talk. Thank you for your kind recommendation!
Great experience with Benssons for Bed
July 2, 2026
Unprompted review
Reply from Bensons For Beds - Bishopbriggs
We truly appreciate your positive feedback! We're delighted to hear you had such a great experience with us. Thank you for sharing!
Purchasing a new bed.
Everything ran smoothly from my order to delivery. The sales person in store was very helpful a nd knowledgeable. I was kept up to date at every stage from manufacture until delivery. Very please with this company's service.
July 3, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased everything ran smoothly from your order to delivery. It's wonderful that our salesperson was helpful and knowledgeable, and that you were kept updated at every stage.
Pleasant experience
Barbara was very helpful and extremely patient while I made my decision, would defo recommend.
June 21, 2026
Unprompted review
Reply from Bensons For Beds - Bishopbriggs
We're so glad our team member was helpful and patient while you made your decision. We appreciate your recommendation!
Team Bensons
Service from the showroom to the…
Service from the showroom to the delivery was excellent, very professional team who deliver what they promise
June 26, 2026
Unprompted review
Reply from Bensons For Beds - Bishopbriggs
We're so pleased you received excellent service from our professional team. Thank you for your kind feedback!
Team Bensons
Barbara was very helpful
June 23, 2026
Reply from Bensons For Beds - Bishopbriggs
So pleased our team was helpful! We appreciate your kind words and feedback.
Team Bensons
Beyond call of duty. …
Bought insurance which in retrospect perhaps shouldn’t have done but pleased with the bed. Very comfortable ! The delivery was smooth and bed put in place and set up. Went beyond the call of duty. Thanks guys.
June 21, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased to hear you're happy with your comfortable new bed and that our delivery team provided excellent service! Thank you for your kind words.
Team Bensons
Thank you
All went well Stewart in showroom was very good .Chris and Richard were very courteous and pleasant doing the delivery Thank you
June 19, 2026
Reply from Bensons For Beds - Bishopbriggs
We're so pleased our showroom colleague was very good and our delivery team was courteous and pleasant. Thank you for your kind feedback!
Team Bensons
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