Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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See what reviewers are saying
Customer service beyond expectations! From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who ran... See more
Sales person Steph at Bolton was so wonderful explaining everything getting me best deal Delivery on time got a call before they arrived They were efficient
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
Company replied
Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
373 reviews
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Customer service beyond expectations!
Customer service beyond expectations!
From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who rang with their eta.
Communication was fantastic inasmuch as we were kept informed step by step of the delivery.
Great service and great product!!
August 10, 2026
Start to finish wonderful
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of options to suit our budget and arranged delivery and collection . The delivery team were early , polite ,quick and efficient , cant fault any of them start to finish thats how it should be done.
August 10, 2026
Sales person Steph at Bolton was so…
Sales person Steph at Bolton was so wonderful explaining everything getting me best deal
Delivery on time got a call before they arrived
They were efficient
August 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly knowledgeable staff
August 6, 2026
Reply from Bensons For Beds - Bolton
Thank you for your wonderful feedback!
From ordering the beds and mattresses…
From ordering the beds and mattresses in the store to the delivery and assembly has been second to none, the team in the store then the team delivering have been so helpful you could not ask for more, wish all stores was as good as these. I would highly recommend Bensons for Beds.
August 3, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team, from the store to delivery and assembly, was so helpful. We're delighted you would highly recommend us.
Team Bensons
Giovanni the salesman in the store was…
Giovanni the salesman in the store was very good at his service, couldnt do enough to help and inform ....
August 4, 2026
Reply from Bensons For Beds - Bolton
Thank you for your wonderful review! We're delighted to hear that Giovanni provided such excellent service and was so helpful and informative. We truly appreciate your feedback!
Team Bensons
Helpful staff and great service
Simon at the bolton store was really helpful and the delivery drivers were as well.
August 2, 2026
Reply from Bensons For Beds - Bolton
Thank you for your wonderful review! We're delighted to hear that our team member at the Bolton store was so helpful and that our delivery drivers also provided excellent service. We truly appreciate your positive feedback!
Team Bensons
Excellent service from ordering product…
Excellent service from ordering product in the shop to the delivery guys who delivered it
July 27, 2026
Reply from Bensons For Beds - Bolton
We're so pleased to hear that you experienced excellent service, from ordering your product in the shop to the delivery. Thank you for your kind feedback!
Good range of mattresses
Good range of mattresses. Nice laid out store. Steph who looked after me was very knowledgeable about the different types of mattresses and took time to understand what would be right for me. Very helpful and made it a less daunting experience.
July 24, 2026
Reply from Bensons For Beds - Bolton
We're so pleased you found our store well-laid out and our range of mattresses good. It's wonderful that our team member was knowledgeable and took the time to understand your needs, making your experience less daunting.
Vey helpful staff ( Steph ) showed us different…
Vey helpful staff (Stteph ) showed us different beds then left us to make our decisión everything expained to us about delivery or order was complete within 20 mins
July 22, 2026
Reply from Bensons For Beds - Bolton
We're delighted to hear that our team member was so helpful in assisting you with your bed selection and explaining everything clearly. It's wonderful that your order was completed so efficiently! Thank you for your feedback!
Team Bensons
Good efficient service
Good efficient service. Kept us up to date with the process of everything
July 17, 2026
Reply from Bensons For Beds - Bolton
We're so pleased you received good, efficient service and were kept updated throughout the process. Thank you for your kind feedback!
Team Bensons
Ben@Bolton
Ben, was very helpful. Informative not intrusive.
The bed testing machine was interesting.
We only went for a browse, but Ben was so helpful and knowledgeable we bought a bed.
July 15, 2026
Reply from Bensons For Beds - Bolton
We're delighted to hear that our team member was so helpful and knowledgeable without being intrusive. It's wonderful to know that even though you only came to browse, you found the perfect bed with their assistance!
Staff were very helpful and knowlegeble
July 14, 2026
Reply from Bensons For Beds - Bolton
We are so pleased to hear that our team was very helpful and knowledgeable. We truly appreciate your kind words and positive feedback!
Brittany at the Bolton showroom is…
Brittany at the Bolton showroom is amazing and excellent in customer service.
July 11, 2026
Reply from Bensons For Beds - Bolton
We're so pleased to hear that our team member at the Bolton showroom provided amazing and excellent customer service. Thank you for your kind feedback!
Excellent Service
Excellent service from Steph at Bolton store, great communication regarding delivery.
July 9, 2026
Reply from Bensons For Beds - Bolton
We're so pleased you received excellent service and great communication regarding your delivery. Thank you for your wonderful feedback!
Reply from Bensons For Beds - Bolton
We're so pleased you felt relaxed and found our assistance to be without pressure and very knowledgeable. Thank you for your kind words!
Amazing from start to finish
June 29, 2026
Reply from Bensons For Beds - Bolton
We are so pleased to hear that your experience with us was amazing from beginning to end. Thank you for sharing your positive feedback!
Team Bensons
Excellent customer service
Excellent customer service, staff were helpful but not pushy.
July 7, 2026
Reply from Bensons For Beds - Bolton
We're so pleased you experienced excellent customer service and found our staff helpful without being pushy. Thank you for your kind feedback!
I was helped by a gentleman named Phil…
I was helped by a gentleman named Phil and he was very patient with me. And didn’t pressure me at all
July 5, 2026
Reply from Bensons For Beds - Bolton
We're so glad to hear about your positive experience and that our team member was patient and helpful. Thank you for your kind words!
Good service in shop,and good…
Good service in shop,and good communication to keep me updated on the delivery.
July 5, 2026
Reply from Bensons For Beds - Bolton
We're so pleased you received good service in our shop and were kept updated on your delivery. Thank you for your kind feedback!
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