The two delivery men who delivered our new mattress were very helpful and pleasant . They even took their shoes off at the door. We would have no hesitation in recommending them .
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Excellent service from instore to delivery great product to! The delivery guys Omar and Imran were very efficient, friendly and respectful of my property. They even put shoe covers on which I find is... See more
Great experience/ service when we purchased a new bed at Bensons for beds At Middlebrook retail park Bolton . Everything was explained, guided through different bed types , and left alone to trial and... See more
Ordered mattress and bed at end of July.Could not accept first delivery date so given date mid September. Received numerous e mails telling me how my mattress was being carefully crafted just for me e... See more
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Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.8
Excellent
871 reviews
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Outstanding
Outstanding, knowledgable and engaging staff. Superb service. Special shout out to Ben who knew the products like the back of his hand with a fabulous sense of humour to boot.
Thank you.
September 23, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your wonderful experience! We're happy to hear that our staff's knowledge and engaging service stood out to you. Thanks for your kind words!
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Bolton Middlebrook
We are happy to hear that you found our team helpful and easy to chat with! Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Fast and efficient delivery
Paid for delivery service arrived a little later than they originally expected to due to an accident and really bad weather. Both Chris and Csiko were very polite and friendly took the bed upstairs as we had requested when making the purchase. We’d also paid for the old mattress to be taken away. This was bagged and removed as well took all of ten minutes total very impressed by their efficiency and professionalism
September 17, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that the delivery team's politeness and efficiency made a positive impression, especially considering the weather and delays. We appreciate your feedback regarding their professionalism in handling the bed and old mattress removal.
Thank you,
Lauryn at Customer Care.
Craig and his team were absolutely…
Craig and his team were absolutely brilliant, gave us great advice and went out of there way making it a pleasant experience.Would definitely recommend.
September 17, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that our team's advice and service made your experience pleasant! We appreciate your recommendation and are glad we could meet your needs.
Thank you,
Lauryn at Customer Care.
Great experience
Great experience, didnt feel pressured into a purchase. They listened to exactly what we wanted and advised us accordingly. Would highly recommend.
September 15, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a great experience! It's wonderful that you felt heard and that our advice was helpful. Thank you for your recommendation!
Best wishes,
Megan at Customer Care
Great experience buying our new…
Great experience buying our new mattress. Hawa was lovely - very knowledgable and gave us just the right amount of options to choose from. She was really patient as we had our young daughter with us as well which made our shopping experience much more enjoyable. Thanks, Hawa.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your kind review! We're thrilled to hear that you had a great experience buying your new mattress and that Hawa provided excellent service. We aim to make shopping for a mattress a stress-free and enjoyable experience for our customers. We appreciate your business and look forward to seeing you again in the future. Sweet dreams on your new mattress! 😊🛏️
Divan bed, mattress & headboard
Ben was very helpful and showed us what was available for the price range we wanted.
Excellent choice of beds and mattresses with good offers on.
September 9, 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your kind words, we are thrilled to hear that Ben was able to assist you and that you were happy with our selection and deals. We appreciate your business and look forward to seeing you again soon! 😄 #HappyCustomers #GreatBedsAndDeals
Use the Sleeppro
Phil was helpful and made the process straightforward. He went through the Sleeppro and advised us on a few suitable options. There was a good selection of mattresses and the overall experience was relaxed and not pushy, we even went to another bed provider before coming back to make our purchase.
Shout out to Craig who sorted a refund for us on the difference due to a promotion online
September 7, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that the experience was straightforward and that you felt well-advised. We appreciate that you found a good selection and a relaxed atmosphere. Thank you for acknowledging the refund process.
Best Wishes,
Megan at Customer Care
Really great service from Ben
Really great service from Ben, at Bensons. Not received the bed yet, but so far service and comms have been good, and exactly what Ben had told us.
August 28, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the service and communication you received, and we look forward to delivering your bed.
Take care,
Megan at Customer Care
We had great service from Phil
We had great service from Phil, who talked us through all of our options and helped us chose our perfect frame and mattress
September 3, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a positive experience! It's great that our team member was helpful in guiding you to the perfect choices. Thanks for your feedback, Megan at Customer Care
Very good customer service from phil
Great customer service, not at all pushy and very helpful with any questions we had.
September 2, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to leave us this great feedback. We're happy to hear that you found our service helpful and not pushy!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
We're glad you found the experience pleasant and easy. Thank you for your positive feedback; we appreciate it very much.
Thank you, Megan at Customer Care
Not pestered by the salesman
Not pestered by the salesman, just let us look around, until we had questions, unlike the two previous shops on the same estate we visited.
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you appreciated our approach. We aim to provide a comfortable browsing experience and are glad you felt at ease while you were here. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate your positive feedback! We're happy our staff and selection of beds and mattresses met your needs.
Take care,
Megan at Customer Care
Had a brilliant experience
Had a brilliant experience in the Middlebrook store today. Their salesman, Phil was very helpful and knowledgeable. He assisted me with my purchase and was very patient with answering all my questions. Would definitely recommend this store.
August 26, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your positive experience at the Middlebrook store! We're happy to hear that our team member was helpful and knowledgeable and assisted you with your purchase. We look forward to seeing you again in the future, Megan at Customer Care
Great service and amazing beds options
When we first walked in, we was asked straight away if we need help. We kindly said we are just browsing so they replied, I will leave you too it, come find me if you need me. Which was great!!
We found 2 beds we liked but needed a few more info, the guy who greeted us at the door, Ben, was able to provide us with the answers, gave us options and mostly helped us rush because my little boy was getting bored. He was so friendly, honest and professional and walked away with 2 beds that we cannot wait to receive!
August 23, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a positive experience! We appreciate that our team was helpful and provided you with the information you needed while also respecting your browsing time. We're glad you found the perfect beds and thank you for your purchase.
Sara is brilliant a good sale person…
Sara is brilliant a good sale person not pushy lovely lady
August 24, 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your kind words, we truly appreciate your feedback! We take pride in providing exceptional customer service and are delighted to hear that Sara's sales approach was enjoyable for you. We hope to see you again soon! 💜
Great service and product
Was dealt with by Ben , no pressure sales was knowledgeable and helpful just built a bungalow so needed quite a bit of furniture so bought an electric bed with headboard and mattress , 2 wardrobes and another divan bed and headboard for the guest room , delivery was as scheduled very happy with products received just waiting the divan base to come as a later order , would I recommend this company absolutely especially if you speak with Ben
(Delayed in writing this review as only just completed new build due to planning delays)
October 28, 2024
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your experience and are happy to hear that you are satisfied with your recent purchases for your new bungalow. We're glad the delivery was on schedule and that you found our sales team member knowledgeable and helpful. Thank you for the recommendation, and we hope you enjoy your new furniture! Take care, Megan at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you mentioning our helpful and friendly staff! We are so happy to hear that you had a positive experience. Take care, Megan at Customer Care
Craig found us the perfect bed
Craig at the Middlebrook store was fantastic. He went above and beyond to help us find a bed and mattress to suit our needs and budget. We had to consider how we would get a super king up a spiral staircase so he found us a rollable mattress and a bed frame/headboard that comes apart into pieces. We couldn’t be happier and can’t wait for it to arrive! Thank you Craig!
August 13, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a fantastic experience at our store. It's great to know that our team member went above and beyond to help you find the perfect bed and mattress within your budget. We appreciate your positive feedback and are delighted we could meet your specific needs. Take care,
Megan at Customer Care
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