We visited the shop in Brighton and the gentleman was very polite, introduced himself, asked what we were looking for then pointed us in the direction of where we needed to go and MOST IMPORTANTLY, le... See more
Location
Switch locationPelham Terrace, BN2 Brighton and Hove, England, GB
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Bought in Brighton store, dealt with Manisha and her colleague from Co. Down (didn't get his name). Honest and upfront in explaining the pros and cons of all options. Delivery bang on time. Deliver... See more
Company replied
The service in the store from Adie was 2nd to none. We were kept informed of the progress of our order & delivery right up to 1 hour before on the day. The delivery men were very courteous when they a... See more
Company replied
Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfo... See more
Company replied
Company details
About Bensons For Beds - Brighton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Pelham Terrace, BN2, Brighton and Hove, England, United Kingdom
4.7
Excellent
122 reviews
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Nick was a knowledgeable
Nick was a knowledgeable, unbiased member of staff. Not a pushy saleman & a pleasure to deal with
July 29, 2026
Brighton store- friendly and polite
We visited the shop in Brighton and the gentleman was very polite, introduced himself, asked what we were looking for then pointed us in the direction of where we needed to go and MOST IMPORTANTLY, left us alone until we had questions to ask. No hard sell, no pushy sales.
July 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ade was very helpful and helped us find…
Ade was very helpful and helped us find what we were looking for.
July 20, 2026
Reply from Bensons For Beds - Brighton
We're so pleased Ade was very helpful and assisted you in finding exactly what you were looking for. Thank you for your kind words!
Very satisfied with your…services
Very satisfied with your services,delivery crew was very helpful and so so efficient.
July 10, 2026
Reply from Bensons For Beds - Brighton
We're so pleased you were satisfied with our services and found our delivery crew helpful and efficient. Thank you for your kind feedback!
Staff in the store were knowledgeable…
Staff in the store were knowledgeable on the wide chose of beds instore.
July 4, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our staff were knowledgeable about our wide selection of beds. Thank you for your feedback!
Good choice
Good choice, competitive prices.
Ade was a very helpful assistant, knowledgeable and efficient.
June 28, 2026
Reply from Bensons For Beds - Brighton
We're so pleased you found our prices competitive and our team helpful, knowledgeable, and efficient. Thank you for your kind feedback.
Team Bensons
Chris the manager was very helpful and…
Chris the manager was very helpful and knowledgable during our visit to the store.
We were able to take our time and were under no pressure in making our bed and mattress choices.
June 26, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our manager was helpful and knowledgeable during your visit. It's wonderful that you felt no pressure while making your choices. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Brighton
We're so glad you found our team helpful and enjoyed trying our beds! Thank you for your kind words.
Team Bensons
Tje gentlemen were amazing.
June 20, 2026
Reply from Bensons For Beds - Brighton
We're delighted to hear this.
Team Bensons
Kind staff and very helpful
Kind staff and very helpful. Was my pleasure to talk to them.
June 8, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our team was kind and helpful. Thank you for your kind words!
Team Bensons
Great prices and excellent customer…
Great prices and excellent customer service throughout.
June 14, 2026
Reply from Bensons For Beds - Brighton
We're delighted you found great prices and excellent service. Your feedback means a lot!
Team Bensons
Good service
Helpful staff in the store who gave me their time and attention and answered all my qeustions. Delivery staff were also great. I would recommend Bensons.
June 8, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our team provided excellent service and answered all your questions. We appreciate your recommendation!
Team Bensons
Excellent service and products
Brighton store is attractive and contemporary. Customer service is excellent, friendly and knowledgeable expertise. And Bensons had exactly the right products for what I wanted. So much nicer than ordering online. Everything is handled and explained and I feel confident in my choice, the good value and the service. Thanks to Ade in the store.
June 9, 2026
Unprompted review
Reply from Bensons For Beds - Brighton
We're so pleased you found our store attractive and contemporary, and that our team provided excellent, knowledgeable service. It's wonderful that you found exactly what you needed and feel confident in your choice. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Brighton
We are delighted you had a great experience. Thank you for your positive feedback!
Team Bensons
They were very helpful put me at ease
June 8, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our team made you feel comfortable. Thank you for your kind words.
Team Bensons
Great service
The sales assistant, Nick, was very helpful and greeted me as soon as I walked into the store. He answered all my questions and was very professional.
June 11, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our sales assistant was helpful, professional, and answered all your questions. Thank you for your wonderful feedback!
Team Bensons
Good helpful friendly service
June 5, 2026
Reply from Bensons For Beds - Brighton
We appreciate your kind words.
Team Bensons
Chris in the Brighton store was great
Chris in the Brighton store was great, very helpful.
May 30, 2026
Reply from Bensons For Beds - Brighton
We're so glad our team member was helpful! We appreciate your positive feedback.
Team Bensons
Staff were Very helpful &…
Staff were Very helpful & accommodating. We had to make changes & they were great about it all. Delivery was spot on! Love the bed & frame.
May 29, 2026
Reply from Bensons For Beds - Brighton
We're so pleased our team was helpful and accommodating with your changes. We're glad delivery was spot on and you love your new bed!
Team Bensons
Manisha and the team at Brighton are…
Manisha and the team at Brighton are really a credit to your company!
I was made to feel very welcome. When I explained I was looking for a Goldilocks mattress in 4' size Manisha was very helpful and made the whole experience a pleasure.
I was kept informed very well at every stage and the whole process was smooth and hassle free.
Benson's are very good with their communication in all areas.
The mattress is sublime, well made and will be much loved!
May 9, 2026
Reply from Bensons For Beds - Brighton
We are so pleased to hear about your positive experience with us! It's wonderful that our team provided such helpful service and made your mattress selection a pleasure. We're glad the communication was smooth and hassle-free, and that you love your new mattress. Thank you for your kind words!
Team Bensons
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