The delivery of my new mattress for my spare room was quick an efficient. The two men took care in both removing the old mattress and installing the new one in a fairly small house. Many thanks.
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Location
Switch locationUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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See what reviewers are saying
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Company replied
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... See more
Company replied
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... See more
Company replied
Company details
About Bensons For Beds - Cardiff Gate
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, United Kingdom
- 2920541950
4.8
Excellent
469 reviews
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The delivery of a new mattress
The delivery of my new mattress for my spare room was quick an efficient. The two men took care in both removing the old mattress and installing the new one in a fairly small house. Many thanks.
September 25, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your wonderful review! We're thrilled to hear that our team provided quick and efficient service while taking care of your home. Your satisfaction is our priority, and we appreciate your kind words. Enjoy your new mattress!
Excellent attentive.service
September 24, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your kind words! We're thrilled to hear that you experienced excellent and attentive service. Our team works hard to ensure every customer feels valued. We look forward to welcoming you back soon!
Benson’s Experience
The whole experience from the sales team at Cardiff gate to the delivery drivers was fantastic.
September 28, 2026
Great communication and super quality
They are very knowledgeable and listened to my needs.
Updates of delivery are great.
Good quality.
September 20, 2026
Very helpful and got a delivery wiithin a week
Very helpful and got a delivery within a week
September 19, 2026
Brilliant customer and delivery experience
All.made so easy from choosing the beds to the delivery cannot fault cardiff gate store
May 21, 2026
Good range of products and…
Good range of products and knowledgeable staff, made a hard decision simple, with quick delivery.
September 12, 2026
The 2men who came were very polite and…
The 2men who came were very polite and helped to join the bed for us we were very happy with them
September 12, 2026
Liked the bed so much I bought two!
They were extremely helpful; allowed us to see as much as we wanted and offered us a deal or two - so much so that we bought two, rather than one, beds (1 double and 1 King).
I’m just hoping that the delivery will be as good as promised by the staff.
September 8, 2026
Unprompted review
Happy with our bed
Happy with our bed, and very happy with Luke and Paul who delivered it and built it, they did a great job and were professional 👍
February 16, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your wonderful feedback! We're so pleased to hear you're happy with your new bed and that Luke and Paul provided such professional and great service during delivery and assembly. We'll be sure to pass on your kind words to them.
Team Bensons
Excellent company
Excellent company. Kept me informed and delivery went exactly as planned.
August 31, 2026
Reply from Bensons For Beds - Cardiff Gate
Hi Clare,
Thank you for your wonderful review! 😊 We're delighted to hear you found us excellent and that we kept you informed every step of the way. It's great to know your delivery went exactly as planned. Thank you for choosing us,
Megan | Customer Care Specialist
Satisfaction
Liz who looked after us couldn’t do enough. She was fantastic. Took us through everything and then let us deside which bed to get
August 22, 2026
Reply from Bensons For Beds - Cardiff Gate
Hello Mrs Church,
Thank you for your lovely review! 😊 We're so pleased to hear Liz took such great care of you. Her friendly, knowledgeable approach and giving you the space to make the right decision without any pressure is exactly the experience we aim to provide. We'll be sure to pass on your kind words. Enjoy your new bed, and thank you for choosing us!
Megan | Customer Care Specialist⭐
The shop was very clean & felt very…
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas there where my dad ended up purchasing two 2 seater sofas.
August 19, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We are so pleased to hear that you had such a relaxed and positive experience in our shop! It's wonderful that our assistant was helpful and friendly, and that you felt no pressure. We're delighted your dad found beautiful sofas he loved!
Team Bensons
Thank you Jo at Cardiff Gate
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correct mattress - best thing was she wasn’t pushy in anyway like some sales people are, just a genuine lovely person good at her job.
Jo mostly certainly got it right- we’ve noticed such a big difference with our new mattress, no more aching when getting up in the morning. We feel the full support and the comfort from it. We love it.
August 12, 2026
Reply from Bensons For Beds - Cardiff Gate
We're so pleased to hear about your exceptional experience! It's wonderful that our bed adviser provided such outstanding knowledge and made you feel confident in your choice without any pressure. We're thrilled that your new mattress has made such a big difference, providing full support and comfort, and that you love it!
Team Bensons
Very good
Very good, the assistant Liz. was very helpful and showed us the mattresses that suited us best.
August 12, 2026
Reply from Bensons For Beds - Cardiff Gate
We're so pleased to hear that our assistant was very helpful and guided you to the mattresses that best suited your needs. Thank you for your positive feedback!
Team Bensons
Helpful and flexible
Helpful and flexible. Re-arranged delivery dates and small changes to order with utmost proffessionalism.
August 12, 2026
Reply from Bensons For Beds - Cardiff Gate
We're so pleased to hear that you found our team helpful and flexible. It's wonderful that we could rearrange delivery dates and make small changes to your order with professionalism. Thank you for your kind feedback!
Team Bensons
Excellent
They were excellent from the time I went into the shop and the delivery
August 14, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us, from your visit to the shop to the delivery, was excellent. We strive to provide seamless service every step of the way.
Team Bensons
Reply from Bensons For Beds - Cardiff Gate
Hey Pat,
Thank you for your feedback! 😊 We're thrilled to hear you received fabulous customer service throughout your experience with us. Providing excellent support from start to finish is what we strive for, so it's wonderful to know we've hit the mark.
We truly appreciate your feedback,
Megan | Customer Care Specialist
Delivery charge
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege.
It's unfair & a bit of a con really & an easy way for Bensons to make money.
August 5, 2026
Reply from Bensons For Beds - Cardiff Gate
We appreciate your feedback regarding the delivery charge for your sofa bed. We understand your disappointment about not being able to collect it from the store. We are always reviewing our policies to ensure fairness.
Thank you for your review - Lauryn at Customer Care
Great service from stepping foot in the…
Great service from stepping foot in the store to delivery and assembly of bed. Would highly recommend
August 6, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
Thank you for your wonderful feedback! We're delighted to hear that you received great service from the moment you stepped into the store right through to the delivery and assembly of your bed. We truly appreciate your high recommendation.
Team Bensons
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