Max was excellent in store (Colcheter) at helping us find the right bed for us. He spent time explaining different options and was great and listening to our needs. Amazing customer service. Deliver... See more
Company replied
Location
Switch locationUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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See what reviewers are saying
Was served by Paul today at the Colchester branch. He was friendly and approachable and he was very helpful and knowledgeable about the mattresses which were on sale there. We bought a mattress and We... See more
Max in the Colchester store was great. He greeted us as soon as we walked in the shop asked us relevant questions which then led to us buying the mattress we did on the day. He then went out of his wa... See more
Company replied
Excellent advice on what type of mattress to purchase. Friendly and helpful assistance. On day of delivery the two workers were extremely helpful and friendly. Couldn’t be faulted. Highly rec... See more
Company replied
Company details
About Bensons For Beds - Colchester365
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, United Kingdom
- 1206761896
4.8
Excellent
495 reviews
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Reply from Bensons For Beds - Colchester365
Thank you for your kind words! Providing top-notch service is our top priority, and we're thrilled to hear that we hit the mark for you. We truly appreciate your support and hope to continue exceeding your expectations in the future. 😊 Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Wonderful customer service from purchase to delivery
Wonderful delivery men who respected our property.
Very helpful manager and assistant manager in bensons Colchester. Very knowledgeable and happy to answer all of my many many questions
February 20, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you for your positive review! We take pride in our delivery team and are thrilled to hear they provided excellent service. Our managers are dedicated to providing knowledgeable and helpful assistance. We truly appreciate your business! 😊👍Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Whole process was easy and stress free.
February 21, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your positive review! We take pride in making our processes as seamless and stress-free as possible for our customers. Glad we could make it easy for you! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
From shop floor to delivery
From shop floor to delivery, all of the team were professional and personable.
The mattress I ordered is also fantastic- sleeping soundly until the alarm wakes me up.
February 16, 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind words! We're thrilled to hear that our team provided a professional and personable experience and that you're loving your new mattress. Here's to more restful nights ahead! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Very helpful member of staff
Very helpful member of staff , knowledgeable about products .
February 19, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We are thrilled to hear that our staff provided you with helpful and knowledgeable service. We strive to provide top-notch assistance to all of our customers. We appreciate your feedback and hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
courteous and helpful service
3 guys turned up and were courteous and helpful. The job was completed without fuss even though my staircase was tight.
February 15, 2026
Reply from Bensons For Beds - Colchester365
Thank you for the feedback! Our team is dedicated to providing excellent service and we're glad to hear that they were courteous and helpful during your project. We pride ourselves on tackling even the tightest spaces with ease. We appreciate your business! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Liliana met me at the door with a…
Liliana met me at the door with a welcoming smile and remained very helpful throughout giving the impression she was able, courteous and willing to go to some lengths to help me. She is an asset to your business.
February 17, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We are so fortunate to have Liliana on our team. Her positive attitude and dedication to customer service are what make our business stand out. We appreciate your feedback and look forward to serving you again in the future. Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Very helpful great customer service
February 15, 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for taking the time to share your positive experience! We strive to provide exceptional customer service and we're thrilled to hear that it was helpful for you. Your satisfaction means everything to us. Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Max was very welcoming and not pushy
February 10, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We're thrilled to hear that Max was able to provide a welcoming experience without being pushy. Our team strives to make sure customers feel comfortable and respected during their visit. We appreciate your support! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Sales assistant very helpful
Sales assistant very helpful and professional and provided us with the information we needed to decide on our purchase without pressurising.
February 9, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your wonderful feedback! Our sales assistant takes pride in providing exceptional customer service and will always go above and beyond to help customers make informed decisions. We are thrilled to hear about your positive experience. Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Great service
Great service in all aspects staff very helpful. Delivery was completed successfully and on time!
February 7, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your amazing review! It's our passion to provide exceptional service in every aspect. We're glad to hear your delivery was successful and on time. We hope to serve you again soon! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Very efficient
Efficient, polite and excellent communication from the company. Very respectful and considerate delivery people. Delivered mattress on time.
February 6, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We are delighted to hear that you had a positive experience with our company. Providing excellent service and timely delivery is our top priority. We appreciate your business and hope to work with you again in the future! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Easy from start to finish
Easy from start to finish - from first testing to delivery no hiccups and all clear , communication was also outstanding - even to the call from the Driver 30 minutes before delivery
February 9, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your glowing review! We strive to make the process as seamless as possible and are thrilled to hear that it was easy for you. We also take pride in excellent communication and appreciate the positive feedback. Looking forward to serving you again in the future! #satisfiedcustomer #seamlessdelivery Don't forget to complete your Bensons Store survey about your sales staff please ❤️
The guys who delivered and put together…
The guys who delivered and put together the bed and headboard were very polite and affable. It was put together in no time at all. Not been able to sleep in it yet, as curtains not arrived. It was very comfortable in the showroom though. So far very pleased with it. Like the fact I’ve got 2 drawers in the base, as I am like Imelda Marcos but in the clothing & shoe department.
February 9, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We're so glad our team could provide you with quick and friendly service. We hope your new bed brings you the same level of comfort and convenience as you experienced in the showroom. Happy sleeping! 🛏️😴Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Service as it should be!
Chelsie in the Colchester showroom was extremely helpful in making our choice of mattress so easy. The delivery men arrived within the time window, were quick and efficient, and found a pair of extra bedhead screws to replace a broken one. Service as it should be!
January 19, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your glowing review! We are grateful to have Chelsie as part of our team who strives to make the mattress shopping process effortless for our customers. We are thrilled that our delivery team also provided efficient service, going above and beyond to ensure customer satisfaction. We truly appreciate your business! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Excellent all round service
Excellent all round service
No pressurised selling
Lots of advice and product knowledge
I appreciated the whole shopping experience with Scott
January 19, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you for your kind words, we strive to provide exceptional service and expert product knowledge without any pressure to buy. We're glad to hear you had a positive shopping experience with Scott. See you soon! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Ordering was fine can’t comment on…
Ordering was fine can’t comment on delivery or items as not delivered yet
January 27, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your order! We are working hard to ensure prompt delivery and high-quality items for our valued customers like you. We appreciate your patience and can't wait for you to receive your order. Don't forget to complete your Bensons Store survey about your sales staff please ❤️
A difficult house but the Team said it…
A difficult house but the Team said it was possible and they got it in the bedroom with a struggle. Many a person would have given up. Superb crew no mess.We tend to get up later these days so comfy.
Heaven
January 30, 2026
Reply from Bensons For Beds - Colchester365
We're thrilled to hear that our team went above and beyond to make your difficult house work! We won't give up on delivering top-notch service for our customers. Glad you're enjoying the comfiness and thank you for the kind words! 😊
Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Reply from Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review! We're thrilled to hear that our staff was able to provide helpful and knowledgeable service. We are always here to assist our customers in any way we can. We appreciate your support! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Delivery was fantastic thanks to Barry…
Delivery was fantastic thanks to Barry and Cam. Kept me updated, were ontime and delivered with care.
January 26, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your positive feedback! We strive to provide excellent delivery service and we're so glad Barry and Cam were able to make your experience a fantastic one. We look forward to serving you again in the future! Don't forget to complete your Bensons survey ❤️
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