Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
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Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic. Callan was incredibly helpful in finding the right bed frame... See more
Company replied
Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
Company replied
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
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Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
108 reviews
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Helpful but non-pushy staff in-store
Helpful but non-pushy staff in-store. Delivery of new and uplift of old mattress exactly as scheduled.
October 4, 2026
Sales assistant was very good
Sales assistant was very good. Informative but not too pushy
September 28, 2026
May use AI-assist with repliesRead more
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The store staff were very helpful
The store staff were very helpful, and the service was excellent. We decided within 30 minutes and felt like we got a good bargain.
September 6, 2026
Reply from Bensons For Beds - Craigleith
Hi Mrs Steele,
Thank you for your fantastic review! We're delighted to hear our store team was so helpful and that you received excellent service throughout your visit. Finding the perfect choice in just 30 minutes and feeling you've bagged a great bargain sounds like a win-win! 😊 Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist 🛏️
Great personal service in-store
Great personal service in-store and the bed demonstrating machine, which adjusts softness, helped me to decide what type of mattress was best for me personally.
August 15, 2026
Great service from shop floor to assembly
Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic.
Callan was incredibly helpful in finding the right bed frame and mattress for us, and David and Callum did a wonderful job assembling the bed. Everyone we dealt with was so friendly, helpful and kind.
We really appreciate the whole team and the excellent service from start to finish. Highly recommended!
August 26, 2026
Reply from Bensons For Beds - Craigleith
Hello Martina,
Thank you for such a fantastic review! 😊 We're thrilled to hear that everything, from choosing your bed to delivery and assembly, was a great experience. Callan, David and Callum will be delighted to receive your kind feedback. We're so pleased our team's friendly and helpful service made a difference, and we hope you enjoy many comfortable nights in your new bed. Thanks for choosing Bensons for Beds and for the recommendation,
Megan | Customer Care Specialist⭐
I purchased a divan from a Benson…
I purchased a divan from a Benson store . Excellent advice and range. The delivery aspect was also excellent. I was kept fully informed as to time line. The delivery was extremely efficient and friendly, with new bed set up and old bed removed .
August 24, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience with us, from the advice and range in-store to the efficient and friendly delivery service. It's wonderful that you were kept fully informed and that your new bed was set up and old one removed with ease.
Team Bensons
Service was fast
Service was fast, staff knowledgeable and the price was very reasonable.
August 18, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that you found our service fast, our staff knowledgeable, and the price very reasonable. Thank you for sharing your positive experience!
Team Bensons
I am more than happy with the delivery…
I am more than happy with the delivery experience and the very helpful delivery team Steven and Willie.
August 14, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear you're more than happy with the delivery experience. It's wonderful that our delivery team was very helpful. Thank you for your kind feedback!
Team Bensons
Charmaine was very friendly and helpful…
Charmaine was very friendly and helpful in store, and everyone else including the store manager was also very friendly and helpful over the phone calls.
August 13, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful review! We're so pleased to hear that our team members, both in-store and over the phone, were friendly and helpful. We appreciate you sharing your positive experience with us!
Team Bensons
Helpful and friendly
Helpful and friendly. Answered all my questions. Happy with experience from ordering to delivery.
August 7, 2026
Reply from Bensons For Beds - Craigleith
Hey Janet,
Thank you for your feedback! 😊 We're delighted to hear that our team was helpful and friendly, answering all your questions and making the process easy for you. It's fantastic to know you were happy with your experience from ordering right through to delivery.
Wishing you all the best until next time,
Megan | Customer Care Specialist!
Great service and delivery!
August 3, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback! We are so pleased to hear that you experienced great service and delivery. We truly appreciate you choosing us!
Team Bensons
Great store, lovely staff
The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattress. I was shopping for a new mattress so this was very useful in gauging what I needed. Charmaine was also helpful with the admin associated with sale, explaining the delivery procedure and the benefits of the five year insurance cover. A positive experience.
August 6, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience in our store! It's wonderful that Charmaine provided such helpful assistance and that you found the bed device useful for choosing your mattress. We're also glad the delivery and insurance options were clearly explained.
Team Bensons
helpful staff
Josh was very helpful in giving advice and talking through all our options
August 1, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your fantastic review! We're delighted to hear that our team member was very helpful in giving advice and discussing all your options. We really appreciate your feedback!
Team Bensons
Worth a visit.
Courteous and helpful member of staff, Charmaine, who made us welcome. She did not pressure us and was knowledgeable.
August 1, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback! We're delighted to hear that Charmaine was courteous, helpful, and made you feel welcome. It's great to know that you appreciated their knowledge and felt no pressure during your visit.
Team Bensons
Brilliant customer service
Callan was a gem and really helped us with the mattress. Delivery service was also exceptional, helpful, kind and professional.
July 24, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that Callan was a gem and really helped you with your mattress. It's wonderful that your delivery service was also exceptional, helpful, kind, and professional!
Team Bensons
Great service
Great service
Staff member in the shop was very friendly and informative and helped me choose what was right for me. The guys who delivered the bed were great, very speedy!
July 18, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear you received such great service! It's wonderful that our in-store team member was friendly and helpful, and that our delivery team was speedy.
Thank you for your positive review - Lauryn at Customer Care 💜
Great experience
Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We also really liked the store, which had a great selection, and we found exactly what we were looking for at a fair price.
July 15, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that our team member was friendly, professional, and knowledgeable throughout your visit. It's wonderful that they took the time to answer your questions without any pressure, making your experience pleasant and straightforward. We're also delighted you enjoyed our store's selection and found exactly what you needed at a fair price.
Thank you for your positive review - Lauryn at Customer Care
Pleasant helpful staff in store
Pleasant helpful staff in store, good updates regarding delivery and prompt delivery with delivery men excellent.
July 18, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that our in-store staff were helpful and that you received good updates regarding your delivery. It's wonderful that your delivery was prompt and that our delivery men were excellent. Thank you for your kind feedback!
Team Bensons
Good selection of beds and mattresses
Good selection of beds and mattresses. Friendly helpful staff. Easy to order and easy to arrange delivery. Delivery was smooth and delivery staff were friendly and did a great job at setting up the bed in situ. Very happy with our purchase. Thank you.
July 2, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased you found our selection good and our staff friendly and helpful. It's wonderful that ordering and delivery were easy, and that our delivery team did a great job setting up your bed. We hope you enjoy your purchase!
the shop experience was pleasant and…
the shop experience was pleasant and helpful.
from the moment i left the shop i was kept informed about the process and delivery date of my order, was also informed of my delivery time in plenty time and was phoned by the delivery men when to expect them all in all a very pleasant experience can’t fault anything.
June 27, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear your shop experience was pleasant and helpful. It's wonderful that you were kept informed throughout the process, from order to delivery, and that our delivery team provided excellent communication.
Team Bensons
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