I really needed a Firm mattress for my tired body. From my previous experience baying online I knew that firm mattresses can be different .I have visited the store to find the one that I really liked.... See more
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Tried the bed and orthopaedic mattress options in store but ordered online to allow cash back options. Good delivery options and delivered nil issues. Have had the divan bed with Mammoth mattress 2 mo... See more
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Great sales man in branch, took time to listen to what we needed Patient while we made our decisions, never felt hurried or pressured Thank you Zaidu Delivery excellent
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Great service. Very attentive but not pushy salesman with excellent knowledge of the products available. This is the second mattress I have purchased from this store and both salesmen have been excell... See more
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Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.8
Excellent
448 reviews
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The quality for bensons wardrobe is…
The quality for bensons wardrobe is very good but they are unable to deal with issues that arise. The fitter damaged one of the panels when installing and I’ve waiting over 2 months for the supplier to sort it out. Despite several calls and emails to Bensons no progress has been made. Bensons keep asking the same questions and now stalling tactics as the supplier is not responding. Will have to raise a formal complaint
February 2, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for sharing your experience, and we’re very sorry for the frustration caused. We apologise for the delay in resolving the damaged panel and understand how disappointing this must be, particularly after such a long wait. We’ve requested your order details so we can contact you directly and discuss this further, with the aim of progressing the matter as quickly as possible.
Thank you,
Megan | Customer Care Specialist
Mattress
I changed my mind about extra firm mattress to medium. No problem. Went back to Benson and changed order. Very helpful staff.
The men who delivered the mattress were very helpful. Removed the old mattress and unwrapped the packaging and out the mattress on the bed.
April 14, 2026
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! We’re so glad changing your order was hassle‑free and that our helpful team made everything easy for you. It’s great to hear the delivery team also took such good care setting everything up.
Thank you for your positive review - Lauryn at Customer Care 💜
Very professional without any pressure…
Very professional without any pressure selling it was like a tutorial and sleeping with the bed with the technology to show you how firm your mattress should be and your sleep patterns. I found this very enlightening. And when I am ready to order, I will certainly come to Benson’s for beds.
April 10, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! 😊 We’re delighted to hear you enjoyed the relaxed, no‑pressure approach and found the sleep technology experience so informative. We look forward to welcoming you back when you’re ready to order,
Megan | Customer Care Specialist🛏️✨
Comfortable refurbished mattress
January 11, 2026
Reply from Bensons For Beds - Croydon407
Thank you for your feedback. We’re pleased to hear you’re finding the refurbished mattress comfortable and hope it continues to provide you with a good night’s sleep.
Team Bensons
Great end to end service received
Great end to end service received. There was no pressure or interference during our visit to the show room, we were given great advice and offered options for payment and care of the bed. We received regular email and text messages providing progress and leading up to and on delivery day. Arrived in time and in perfect condition. Thank you!
April 13, 2026
Reply from Bensons For Beds - Croydon407
We're delighted to hear you received great service! It's wonderful you felt comfortable in our showroom, received helpful advice, and were kept informed about your delivery. We appreciate you choosing us!
Team Bensons
Extremely professional and efficient…
Extremely professional and efficient good communication highly recommend
April 1, 2026
Reply from Bensons For Beds - Croydon407
Thank you! 😊 We’re delighted to hear you found the service extremely professional and efficient, with great communication throughout. Thanks so much for the recommendation—we really appreciate it,
Megan | Customer Care Specialist✨
I didn't get any response from the…
I didn't get any response from the customer enquiry team regarding the faulty mattress. It's sinks in the middle. I ended up having severe back pain. It's a lot of money I paid. Now I took another picture of the bed before I dispose it. All my money was wasted on spending at Bensons. Very disappointed.
January 2, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We're very sorry to hear about the issue with your mattress and the back pain you've experienced. We regret that our customer enquiry team didn't respond to your initial contact. We have since contacted you to discuss your complaint further.
Thank you for your review - Lauryn at Customer Care.
Reply from Bensons For Beds - Croydon407
Thank you! 😊 We’re delighted to hear both the customer service and delivery service were excellent. Your feedback is greatly appreciated,
Megan | Customer Care Specialist!
Easy to arrange easy to deal with…
Easy to arrange easy to deal with delivery when they said overall a very good service
March 27, 2026
Reply from Bensons For Beds - Croydon407
We appreciate your feedback and are so glad the process was easy to arrange and that the delivery service met your expectations.
Highly recommend - very happy customer!
Fantastic! Highly recommend Bensons for Beds. The two beds we ordered are super comfortable and look great. The team in the Croydon shop were so helpful, especially when we had an issue with the size, due to tight fitting staircase. Could not have helped more - and delivery guys were great too. Respectful and professional. Thanks all.
April 4, 2026
Reply from Bensons For Beds - Croydon407
We're delighted you recommend us! It's great to hear you find the beds comfortable and stylish. The Croydon team will be pleased that their assistance with the size issue and the delivery was appreciated. Thank you for your positive feedback.
Superb service very nice to deal with…
Superb service very nice to deal with and very professional would definitely recommend Bensons to anyone who is looking for a new bed!
April 2, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We appreciate your 5-star review! It's great to hear you received superb, professional service and found us nice to deal with. We value your recommendation!
Very friendly and helpful sales member
Very friendly and helpful sales member, and delivery was very quick and on time.
March 30, 2026
Reply from Bensons For Beds - Croydon407
Thank you for the great feedback! We’re so glad our sales team were friendly and helpful, and that delivery was quick and right on time. Enjoy,
Megan | Customer Care Specialist😊
Nice shopping experience
The man that sold the bed was knowledgeable, honest and friendly and attentive. Thank you
March 28, 2026
Reply from Bensons For Beds - Croydon407
Thank you for your kind feedback! We’re delighted to hear that our colleague was knowledgeable, honest, friendly, and attentive. Providing this level of service is exactly what we aim for- We really appreciate you,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Croydon407
Thank you! So glad you enjoyed the smooth communication and the product!😊
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist💜
Excellent customer communication
Service in the shop and from customer service was professional and excellent. Customer service was not AI and spoke to someone very quickly. Communication on delivery was good and the bed delivered to the room.
March 12, 2026
Reply from Bensons For Beds - Croydon407
Thank you for the fantastic feedback! 😊 We’re delighted to hear both our in‑store team and customer service provided professional, excellent support — and even better that you were able to speak to a real person quickly. Great to know delivery communication was clear and that the bed was placed right where you needed it. We really appreciate your kind words,
Megan | Customer Care Specialist
Excellent service and advice from Linda…
Excellent service and advice from Linda in Croydon.
March 24, 2026
Reply from Bensons For Beds - Croydon407
Thank you for giving us 5 stars Christine! We’re so pleased to hear you received excellent service and advice from Linda in our Croydon store. We’ll be sure to pass on your kind words.
Thank you for choosing us,
Megan at Customer Care
Engaging Expert Company
This is the second time we used Bensons and again they were professional from start to finish. There's no last minute changes and they are quick and careful in assembling the beds. Products are really well made. All staff are courteous and knowledge.
March 18, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thanks for the brilliant review! We love hearing you came back for a second time and had another smooth, professional experience. Careful assembly, great products, and knowledgeable staff — that’s what we’re all about!
Looking forward to seeing you again!
Megan at Customer Care💜
Loving our new bed
Loving our new bed! It’s almost instantly cured my chronic back ache every morning. Been sleeping like a baby since our new bed was delivered super quick, less than a week after ordering! We viewed the bed in-store and the assistant was helpful, allowing us to browse but around should we have any questions.
March 21, 2026
Reply from Bensons For Beds - Croydon407
Thank you so much for your wonderful review Jack! We’re thrilled to hear you’re loving your new bed and that it’s already helping ease your chronic back ache—there’s nothing better than waking up pain‑free and well‑rested. It’s great to know your delivery arrived super quickly and that your in‑store experience was relaxed, with helpful support whenever you needed it. We really appreciate you sharing your experience,
Megan at Customer Care!🛏️✨
Staples - Artisan Pure indulgence
Our experience of selecting and ordering the mattress was seamless. Shrawan was knowledgeable and explained every part of the mattress and also was helping us to try different types of mattress that were available. Ordering was done over the phone which was smooth and swift. Only thing I was not aware was we had to complete a different form online to apply for interest free credit until we received the email. However it was easy enough to complete. We are looking forward to receiving our mattress in few weeks time.
March 20, 2026
Reply from Bensons For Beds - Croydon407
Thanks for the fab review Sathia! Shrawan sounds like a mattress‑matching superhero — glad he made everything smooth and stress‑free. Sorry for the extra form surprise, but happy it was quick to sort. Hope you love your new mattress when it arrives!
Sleep well,
Megan at Customer Care💜
As I walked into the store no one…
As I walked into the store no one approached me I had to find a sales representative. Once I had they were on their phone and passed me off to another sales person who I had to keep finding to ask questions about a mattress. Once I decided I wanted to purchase the mattress I had to again find a sales person who was on their phone again and finally placed the order. Then I was told I have to pay a £50 delivery fee even if I collect it, I am already paying £700 for a mattress, when I questioned this she had an attitude. Wasn’t very happy with the customer service as I was paying a lot for a product.
March 15, 2026
Reply from Bensons For Beds - Croydon407
Thank you for sharing your experience, and I’m really sorry to hear that the service you received fell below our standards. You shouldn’t have had to search for assistance, and it’s unacceptable that a colleague appeared distracted and that you struggled to get support when making your purchase.
I’m also sorry the delivery charge wasn’t clearly explained and that you felt your concerns were met with attitude. You deserve to feel valued and respected throughout your visit.
Your feedback has been passed to the management team to address with the store. If there’s anything else you need, I’m here to help,
Megan at Customer Care
Bensons for Beds
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