Tried the bed and orthopaedic mattress options in store but ordered online to allow cash back options. Good delivery options and delivered nil issues. Have had the divan bed with Mammoth mattress 2 mo... See more
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See what reviewers are saying
Great sales man in branch, took time to listen to what we needed Patient while we made our decisions, never felt hurried or pressured Thank you Zaidu Delivery excellent
Company replied
Great service. Very attentive but not pushy salesman with excellent knowledge of the products available. This is the second mattress I have purchased from this store and both salesmen have been excell... See more
Company replied
Sab at your store in croydon was fantastic, we purchased a bed with him before but unfortunately had to cancel it due to personal circumstances. We went and explained everything and the team where ver... See more
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Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
447 reviews
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Reply from Bensons For Beds - Croydon407
We appreciate your feedback and are so glad to hear that you received good professional service from our salesman. Thank you!
Really good experience at Benson for…
Really good experience at Benson for Beds Croydon. Helpful advice and we secured a better mattress while the 25% off sale was on. We’ve had the mattress for a week now and have noticed a very marked improvement in back pain. Highly recommended!
January 23, 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that you had a really good experience and found our advice helpful. It's great to know that you've noticed a marked improvement in your back pain with your new mattress. Thank you for your recommendation!
Good communication from purchase to…
Good communication from purchase to delivery. Helpful delivery people. On time. Pleasant experience.
January 22, 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that you had a pleasant experience, from the time of purchase through the on-time delivery by our helpful delivery people. Thanks!
Excellent service
The bed arrived on time and was delivered with care, and the staff were friendly and helpful!
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We're happy to hear the bed arrived on time and was delivered carefully, and that our staff were friendly and helpful! Thank you for your positive feedback.
From choosing my bed to it being…
From choosing my bed to it being delivered, all the staff that I had met were very helpful. I even had to change my delivery date the lady was so helpful. The delivery men were lovely taking the packaging with them.
Thank you for making the whole experience so easy.
January 14, 2026
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We're so glad to hear that our team members were helpful, especially when you needed to change your delivery date, and that the delivery went smoothly.
Thank you.
Great salesman
Great salesman. But the persistent emails and text messages from Benson's since buying the mattress resulted in me missing the final payment date and a revised delivery date.
PLEASE stop your constant marketing to me
January 15, 2026
Reply from Bensons For Beds - Croydon407
We appreciate your feedback and are glad you were happy with our salesperson. We apologize for the excessive contact; we'll review our communication practices to prevent this from happening again. Thank you for bringing this to our attention.
Good bed
Good bed, prices and delivery.net net , we had best experience compared to other big names
January 16, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We're happy to hear that you are enjoying the bed and that our prices and delivery met your expectations. Thank you for sharing your positive experience!
Thanks to Kelvin from Croydon
Thanks to Kelvin from Croydon store who was professional and very helpful we will be sleeping well for years to come
January 15, 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that the service you received was helpful and professional. Thank you for sharing your positive experience; we appreciate your feedback!
From purchase all the way through to…
From purchase all the way through to delivery and build of my new bed the team were incredibly helpful and pleasant. They went above and beyond. Thank-you!
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you so much for the wonderful review! 😊
We’re thrilled to hear that from purchase all the way through to delivery and assembly, our team were helpful, pleasant, and went above and beyond for you — that’s exactly the experience we want every customer to have.
Hope to see you again in the future,
Megan at Customer Care!
Really helpful staff without being hard…
Really helpful staff without being hard sell
January 11, 2026
Reply from Bensons For Beds - Croydon407
We appreciate you mentioning our helpful staff was not pushy. We are so glad you had a positive experience with our team! Thank you for your positive review – Lauryn at Customer Care 💜
Linda was friendly and made me feel at…
Linda was friendly and made me feel at ease, as I did not feel pressured at all like other show rooms.
Linda listened to my enquiry and request for delivery and payment terms. Would 100% recommend Linda, she was amazing.
January 6, 2026
Reply from Bensons For Beds - Croydon407
We’re thrilled Linda made you feel comfortable and listened to your needs – no pressure, just great service! Thank you for your positive review – Lauryn at Customer Care 💜
Good service and price
January 2, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We aim for top-notch service without breaking the bank—glad it worked for you Peter!
We’d love to serve you again in the future.
Megan at Customer Care
Customer service and knowledge
The sale rep.in store was amazing. Linda was very helpful and knowledgeable and was willing to help within our budget
January 4, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
So glad Linda could make it easy and stay within your budget! See you next time! Megan at Customer Care 😊
Awaiting delivery but customer service was great
Customer service was great. Friendly, helpful staff. Served by Zahid 12 years ago so we benefited from his knowledge and experience.
December 28, 2025
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your experience! We're so glad to hear that our staff was friendly and helpful, and that their knowledge and experience benefited you.
Stewart - Team Bensons
What made my experience great was the…
What made my experience great was the salesman.Alton was exceptionally empathic listener, problem solver and resilient an individual who builds trust,and understands all the clients needs, and he genuinely cares about all his customers.
I would definitely recommend him to all my friends and family.
He should definitely deserves a bonus based on our personal experience.
January 3, 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that you had such a wonderful experience. It's great to know that the salesperson was attentive to your needs. We appreciate you recommending him to your friends and family and your feedback is truly valued.
Stewart - Team Bensons
Excellent service provided by Zaidu
Excellent service provided by Zaidu, he has excellent knowledge of the different types of beds, mattresses, pillows, etc. Very patient and helpful, provided advice how to approach the process of testing different products, provided info on the warranties available and any additional details of the lifespan of the products.
Professional and efficient. Other colleagues at the store also helped a lot.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We're happy to hear that you received excellent service and found our team member's knowledge and patience valuable. We appreciate you acknowledging the advice and information provided to you during your visit.
Thank you for your positive review – Lauryn at Customer Care 💜
Nice sofa bed and helpful store staff
Great customer service in store and great item (alexa double sofa bed) which has done the job this Christmas and is a lovely colour and addition to the room. Also squeezed me in for delivery before Christmas. Delivery was a little hectic and some of my garden got a bit trashed - hence the loss of a star. But overall a good experience!
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We’re thrilled to hear you enjoyed the sofa bed and that it added comfort and style to your home this Christmas. It’s great we could arrange delivery before the holidays, and we appreciate your understanding about the delivery challenges. Thank you for your positive review – Lauryn at Customer Care 💜
staff was able to explain and give me…
staff was able to explain and give me the benefit of all the products available in store.
December 10, 2025
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your feedback! We're happy to hear that our staff were able to explain the benefits of all the products available.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
Reply from Bensons For Beds - Croydon407
We appreciate you choosing us before, and we value your continued support and confidence in our products and services.
Until next time, take care,
Megan at Customer Care!
Shravan’s your Man - 10/10
Shravan made the experience incredible from the moment we arrived to look at a bed we had seen online. Whilst that particular model wasn’t available instore to see, he demonstrated his knowledge to show us a similar bed and was able to highlight how this would compare to the one of interest to us. He was ensured we had everything we needed for the order, and even took time to ensure we had use of any promotional benefit we had seen online. For the things we didn’t take like TV and the mattress, he double checked to ensure the ones we had were compatible.
Within 15 minutes of entering the store we had placed an order for the bed we wanted. Incredibly informative from beginning to end. Delivery was faultless and building the bed was incredibly simple. Incredible experience and would highly recommend Benson for Beds, but also visiting Shravan at Purley Way, Croydon for assistance. 10/10!
November 6, 2025
Reply from Bensons For Beds - Croydon407
Wow – what an amazing review! We’re thrilled to hear Shravan made your experience so smooth and informative from start to finish. It’s fantastic that he went the extra mile to ensure everything was perfect for your order and that delivery was faultless. We’ll be sure to share your kind words with him – he’ll be delighted!
Thank you for your positive review – Lauryn at Customer Care 💜
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