Buying bedroom furniture fills me with dread, however our visit to Bensons for beds was the complete opposite. We went in to buy a mattress, pillows and bed base and from the offset we were not only p... See more
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I have been delaying buying a new bed for as far back as March 2026,despite really needing one.Today Thursday 15th /010/26 around 2pm decided to visit Benson bed in Dartford just to see what option w... See more
Company replied
The efficiency from ordering to delivery it was so easy and I was kept well informed. Delivery and assembly were done with great skill with Mark having to park in a very difficult area where I live a... See more
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Karen and the team in Dartford were so kind, helpful and patient with my brother who has learning difficulties and is disabled. Karen was very knowledgeable about all Products and was abject advise u... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
361 reviews
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Delivery on time kept updated,very…
Delivery on time kept updated,very helpful
November 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A very pleasant experience
Buying bedroom furniture fills me with dread, however our visit to Bensons for beds was the complete opposite. We went in to buy a mattress, pillows and bed base and from the offset we were not only put at ease by the pleasant salesperson who was so attuned to our needs and the pace at we wished to progress. It felt good being treated like individuals and her knowledge of the products really was useful to us. The salesperson checked that we had understood what we were buying and took great care to ensure that that was what we really wanted. We did not feel as if we were being led into a purchase, moreover, we felt that caution by checking and checking again was being urged. We felt very safe in the hands of the salesperson.
October 25, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're thrilled to hear that your experience at Bensons for Beds was so positive. Our team is dedicated to providing personalized service, and it's great to know that you felt supported throughout your purchase. We appreciate your feedback and hope you enjoy your new bedroom furniture!
Leigh was very helpful and pleasant to…
Leigh was very helpful and pleasant to talk to. The ladies in the show room where also very pleasant to talk to.
October 23, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your kind words! We're thrilled to hear that you had such a pleasant experience interacting with our team members in the showroom. Providing friendly and helpful service is always our top priority, and we appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future!
Team Bensons
Excellent service 👏 I cannot be happier
Excellent service 👏 I cannot be happier
October 20, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
New bed
I have been delaying buying a new bed for as far back as March 2026,despite really needing one.Today Thursday 15th /010/26 around 2pm decided to visit Benson bed in Dartford just to see what option were available- I definitely didn't plan on buying on the spot.That completely change when i met the lady helping customers on the floor by the name of Georgi. She went above and beyond to guide me through the different options withour any pressure. Her friendly approach and expert advice made the whole process so simple and enjoyable. I was so impressed by her helpfullness that i ended up buying the bed there and then, without the needing to go home and deliberate!Brilliant customer service-I could not be happier with my decision
October 15, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Georgi. Our team is dedicated to providing excellent service, and it's great to know that we helped you find the perfect bed. Enjoy your new purchase, and we look forward to welcoming you back!
Karen and Dartford team so helpful
Karen and the team in Dartford were so kind, helpful and patient with my brother who has learning difficulties and is disabled. Karen was very knowledgeable about all
Products and was abject advise us on our purchase
October 4, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're thrilled to hear that Karen and the team made such a positive impact during your visit. Our goal is to provide excellent service to all our customers, and we're glad we could assist you and your brother. We look forward to seeing you again!
There was no hassle
There was no hassle. Rob, the salesman listened to us and we decided the mattress we wanted to buy with no pressure.
September 29, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're thrilled to hear that Rob provided you with a hassle-free experience and helped you find the perfect mattress. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
The efficiency from ordering to…
The efficiency from ordering to delivery it was so easy and I was kept well informed. Delivery and assembly were done with great skill with Mark having to park in a very difficult area where I live and Alan helping with the process. Both very obliging and very careful not to damage decor up the stairs and into the bedroom.
Great experience would definitely use again.
October 2, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. Mark and Alan take great pride in their work, and it's fantastic to know their efforts made a difference. We look forward to serving you again in the future!
Loveliest service received at Dartford…
Loveliest service received at Dartford branch by the female attendant. Showed us a variety of beds and explained the benefits and cost differences. Thank you.
September 21, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful feedback! We're thrilled to hear that our attendant at the Dartford branch provided you with such excellent service. It's fantastic to know that they were able to help you explore our variety of beds and clearly explain the benefits and cost differences. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Dartford420
We are so happy to hear you love the comfort! We truly appreciate your positive feedback and kind words.
Team Bensons
Great service from started to…
Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
August 29, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our priority, and we're glad we could help you find the perfect bed. We appreciate your support and look forward to serving you again!
Shanice listen to what I needed and…
Shanice listen to what I needed and guides us for the best bed and was helpful along the whole way.
August 16, 2026
Reply from Bensons For Beds - Dartford420
Thank you for taking the time to leave us such a lovely review Vicki! We are so glad that Shanice was able to assist you with finding the perfect bed and provide you with exceptional service. We hope you enjoy your new purchase,
Megan | Customer Care Specialist
I thought that the service I received…
I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation.
She was very knowledgeable on the products.
A great experience.
The delivery team were also great
August 23, 2026
Reply from Bensons For Beds - Dartford420
Thank you so much for leaving such a glowing review Mr Baker, we truly appreciate it! We're thrilled to hear that Shanice provided exceptional service and that our delivery team met your expectations as well. We look forward to serving you again in the future,
Megan | Customer Care Specialist
very helpful staff
August 21, 2026
Reply from Bensons For Beds - Dartford420
Hello Keith,
Thank you for your feedback! 😊 We're delighted to hear that you found our staff very helpful. Providing friendly, knowledgeable, and supportive service is what we strive for, and it's wonderful to know we made a positive impression.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Dartford420
Hey Maureen,
Thank you for your wonderful review! 😊 We're delighted to hear that everything was great from start to finish. Providing a smooth, hassle-free experience is exactly what we strive for, so it's fantastic to know we met your expectations. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist🛏️
Great assistant gave us all the…
Great assistant gave us all the information we needed
August 3, 2026
Reply from Bensons For Beds - Dartford420
Hi Mrs Weekes, we are so pleased you are happy with your product and the experience you have received.
Excellent service
Good service, excellent choice. Nice staff, full range of extras.
July 25, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your lovely review! We're delighted to hear you were pleased with the service, our wide choice of products, and the support from our team. It's great to know you found everything you needed, including our range of extras. We appreciate your feedback and hope to welcome you again soon!😊
My experience at Bensons for Beds in…
My experience at Bensons for Beds in Dartford was fantastic. Karen was incredibly knowledgeable, professional, and exceptional throughout our visit. She patiently guided us around the showroom, explaining the different mattresses and helping us understand what would suit us best. I think I've become a bit of a mattress expert thanks to her—lol!
Her excellent customer service made the whole experience enjoyable and stress-free. I would definitely recommend Bensons for Beds Dartford, and especially Karen, to anyone looking for a new bed or mattress.
July 24, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience at our Dartford store and that Karen made such a lasting impression.
We'll be sure to pass your kind words on to Karen, who will be delighted to hear how much you appreciated her exceptional customer service.
Thank you for your recommendation and for choosing Bensons for Beds. We hope you enjoy many years of comfortable and restful sleep on your new bed or mattress! 😊
Great advice and service
Great advice and service. Karen was very helpful and knowledgeable. We will definitely return to store.
July 22, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're delighted to hear that Karen provided great advice and service during your visit. Her knowledge and helpful approach are a real asset to our team, and we're pleased she was able to help you find the right choice. We look forward to welcoming you back to the store again😊
The lady in the shop was very…
The lady in the shop was very knowledgeable, she helped us pick the best mattress for our needs
July 21, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear that our colleague was very knowledgeable and helped you pick the best mattress for your needs. Thank you for your wonderful feedback!
Team Bensons
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