We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... See more
Location
Switch locationUnit 7b Cuckoo Bridge Retail Park, DG2 9BF Dumfries, Dumfriesshire, GB
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Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... See more
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... See more
Company replied
We found our bed and mattress shopping experience very informative. We were encouraged to take our time to try out a range of mattresses for comfort before arriving at a decision. Whilst trying there,... See more
Company details
About Bensons For Beds - Dumfries686
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, United Kingdom
- 1387214381
4.8
Excellent
191 reviews
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Fabulous service from consultation to…
Fabulous service from consultation to delivery
September 21, 2026
Reply from Bensons For Beds - Dumfries686
Thank you for the glowing review! Our team is dedicated to providing top-notch service every step of the way. We're thrilled to hear your experience was fabulous. We hope to work with you again soon! 😀
You were kept informed from ordering…
You were kept informed from ordering till delivery
September 18, 2026
Unprompted review
Reply from Bensons For Beds - Dumfries686
Thank you for your feedback! We strive to keep our customers informed every step of the way and we're glad to hear we succeeded. We appreciate your business!
Friendly staff and a great choice
Friendly staff and a great choice. The only annoyance was a delivery charge. We were going to collect from the store but their policy was to deliver to the home so that was obviously an extra charge!
September 2, 2026
Reply from Bensons For Beds - Dumfries686
Thank you for your positive feedback! We're happy to hear that you had a pleasant experience with our staff and enjoyed our selection. We understand your frustration with the delivery charge, and we would be happy to discuss alternative options in the future. We truly appreciate your business and look forward to serving you again.
The staff were very helpful in store.
The staff were very helpful in store.
I had no problems with my order despite having to change the date of delivery of the bed I wanted.
The delivery of the bed was straightforward.
August 8, 2026
Reply from Bensons For Beds - Dumfries686
Thank you so much for your kind words! We are thrilled that our staff provided exceptional service and that your order went smoothly. We appreciate your flexibility with the delivery date and are happy to hear that it was a straightforward process. Enjoy your new bed!
Very easy company to purchase from.
Very easy company to purchase from.
Delivery was excellent.
An issue discovered with mattress stitching is being resolved by the manufacturer.
August 20, 2026
Reply from Bensons For Beds - Dumfries686
We are thrilled to hear that you had a great purchasing experience with us and we are glad to know that the issue with your mattress is being resolved by the manufacturer. Thank you for choosing us! We appreciate your support.
Lovely service in the shop
Lovely service in the shop, not pushy, very relaxed and patient. Really helpful in selecting a matress, great sense of humour and friendly
August 10, 2026
Reply from Bensons For Beds - Dumfries686
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to make your mattress shopping experience stress-free and enjoyable. Your satisfaction is our top priority and we can't wait to help you sleep soundly on your new mattress.
Reply from Bensons For Beds - Dumfries686
Thank you so much for your kind words! We're thrilled that you had a positive experience with our sales team and delivery. We always strive to provide our customers with the best prices and service. Thank you for choosing our business!
Reply from Bensons For Beds - Dumfries686
We're so pleased to hear you had such a positive experience with our team member. Thank you for sharing your kind words with us!
Team Bensons
Reply from Bensons For Beds - Dumfries686
We're so pleased to hear that our team member was friendly and very knowledgeable. Thank you for sharing your positive feedback with us!
Team Bensons
Well informed advisor
Well informed advisor, listened to what I wanted and guided me towards my purchase, delighted with customer service.
July 16, 2026
Reply from Bensons For Beds - Dumfries686
We're so pleased to hear that our advisor was well-informed, listened to your needs, and guided you effectively. It's wonderful to know you're delighted with our customer service.
Kristi was very helpfull when we went…
Kristi was very helpfull when we went into buy a new mattress. She asked what we were looking for and if we had any needs. A lovely service all the way through.
June 18, 2026
Reply from Bensons For Beds - Dumfries686
We're so pleased you received such helpful and lovely service when choosing your new mattress. We appreciate your kind words!
Team Bensons
Really impressed with the service.
Really impressed with the service.
When we bought the bed (a few months ago) we hadn’t a date fixed for our new house. We were told we could move the date forward but not back. We never anticipated having to move the date for delivery so many times. Bensons never hesitated, it was never a problem. We were finally able to take delivery last Wednesday. Love our new bed, really comfy. The guys were very quick, friendly and very tidy.
Highly recommend Bensons for goods and service.
June 14, 2026
Reply from Bensons For Beds - Dumfries686
We are so pleased to hear how impressed you were with our service! It's wonderful that we could accommodate your delivery needs and that you are loving your new, comfortable bed. We appreciate you recommending us.
Team Bensons
Reply from Bensons For Beds - Dumfries686
Thank you for taking the time to advise on our excellent customer service, we will certainly pass your comment over to the team. Thank you!
lovely freindly staff very helpful
May 20, 2026
Reply from Bensons For Beds - Dumfries686
We're so happy our staff were helpful and friendly! We appreciate your positive feedback.
Team Bensons
Reply from Bensons For Beds - Dumfries686
We are so pleased you found the service great and got the bed you wanted, plus a bed settee!
Team Bensons
Bed was delivered but not built as…
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (flat tyre). Suggested I phoned Dumfries Bensons - who were very helpful and organised a local joiner. He told me I was the second problematic delivery he had put right that day
April 16, 2026
Reply from Bensons For Beds - Dumfries686
We regret that your bed wasn't built upon delivery as expected, and we appreciate you bringing this to our attention. We're sorry the delivery team couldn't assist further. We're, however, happy that our Dumfries team was helpful in resolving the issue. We'll investigate what happened with the assembly request.
Thank you for your review - Lauryn at Customer Care.
Great knowledge and listened to what we…
Great knowledge and listened to what we needed
April 12, 2026
Reply from Bensons For Beds - Dumfries686
We appreciate your feedback! We are so pleased to hear we listened and provided great knowledge to meet your needs. Thanks!
Team Bensons
polite friendly helpful everything…
polite friendly helpful everything explained in detail
April 10, 2026
Reply from Bensons For Beds - Dumfries686
We appreciate your kind words! We're so pleased our team was polite, friendly, helpful, and explained everything thoroughly for you.
Team Bensons
Had a really good experiance at Bensons…
Had a really good experiance at Bensons for Beds in Dumfries, the manager was really good, knowlegable and very patient (even with my 5 and 8 year old). We are looking forward to the bed arriving.
April 6, 2026
Reply from Bensons For Beds - Dumfries686
We’re delighted to hear you had such a positive experience at our Dumfries store. It’s great to know the manager provided knowledgeable, patient support! We’re glad you’re looking forward to your new bed arriving.
💜 Thank you for your positive review – Lauryn at Customer Care
Great experience
Great staff (Kristi, in particular) and choice of mattresses. No pressure to buy or choose quickly, which is just what I needed to assess the best mattress for a bad lower back.
April 7, 2026
Reply from Bensons For Beds - Dumfries686
Lovely to hear! Kristi will be thrilled — taking the time to find the right mattress is exactly what we’re here for 🙌
Thank you for your support,
Megan | Customer Care Specialist🌟
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