Bensons For Beds - Dundee658 Reviews 

391
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TrustScore 5 out of 5

4.9

Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB

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Rated 5 out of 5 stars

From the moment we went to order a new bed and mattress the team in Dundee were extremely helpful. They discussed with us our needs and knew their products extremely well. They explained the product,... See more

Rated 5 out of 5 stars

I am 100% happy with my device from show room to my first sleep on my new bed. I have a spinal injury so my spine angles outwards which makes it difficult to get comfortable in bed even with 5 big... See more

Company replied

Rated 3 out of 5 stars

Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more

Company replied

Rated 5 out of 5 stars

From shopping in store to delivery at home the experience was excellent. Staff in the Dundee store were very friendly, not pushy at all leaving us to pick out what we wanted. We have shopped there pr... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Dundee658

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom

  • 1382817578

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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4.9

All reviews

(391)

25,868 reviews in the last 12 months

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Rated 5 out of 5 stars

My insomnia cure

I am 100% happy with my device from show room to my first sleep on my new bed.
I have a spinal injury so my spine angles outwards which makes it difficult to get comfortable in bed even with 5 big pillows to cushion my back.after 6months of hardly sleeping I got myself a mobility bed with the motorised top and bottom sections as when in the spinal unit the hospital bed moves so much you can get comfy no matter what position you need so I knew a new bed had to be a good investment as you can’t put a price on a good sleep as it’s priceless.we spend a huge part of our life in bed so it’s a no brainier really.
I got my bed 4 nights ago and have not slept his good in about 30years.raising my feet helps just as much as getting comfy with the movable top bit for my head and back.i use a wheelchair so my feet swell up with sitting most of the day and raising them up does wonders for my circulation and swelling.
The lads who delivered the bed were in and done in less than half an hour.the sales assistant in the shop was very friendly and explained everything clearly and pointed out other deals that were very beneficial to me.
I would recommend Bensons for beds if you are looking for a new bed.they are very professional and the service was fantastic.

September 28, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your wonderful review! We're thrilled to hear that your new mobility bed has made such a positive impact on your sleep and comfort. It's great to know our team provided you with excellent service. We appreciate your recommendation and wish you many restful nights ahead!

Rated 5 out of 5 stars

Delivery was within the allotted time…

Delivery was within the allotted time period and the delivery men were very diligent and polite. Can’t ask for much more,

September 24, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your kind words! We're thrilled to hear that your delivery experience was timely and that our team made a positive impression. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

From the moment we went to order a new…

From the moment we went to order a new bed and mattress the team in Dundee were extremely helpful. They discussed with us our needs and knew their products extremely well. They explained the product, looking after the product and aftercare. Delivery team were outstanding. Careful with the delivered product and my home. Arrived on time and let me know they were on their way. I have no hesitation on thoroughly recommending this firm.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

The assistant who dealt with us…

The assistant who dealt with us (Morgan)was a very lovely girl she was very professional and polite she took time to listen to us and advised us to help us choose the perfect bed we were looking for a 5star performance

September 15, 2026
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Reply from Bensons For Beds - Dundee658

We're thrilled to hear about your wonderful experience! It's fantastic to know that Morgan provided such professional and polite service, taking the time to understand your needs and help you find the perfect bed. We truly appreciate your kind words and the five-star recognition.

Team Bensons

Rated 5 out of 5 stars

Assistant eas very helpful in…

Assistant eas very helpful in explaining everything

September 1, 2026
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Reply from Bensons For Beds - Dundee658

Hi Mr Bruce,
Thank you for your lovely review! 😊 We're delighted to hear our assistant was so helpful and took the time to explain everything clearly. We appreciate your feedback and are so pleased you had a great experience with us,
Megan | Customer Care Specialist⭐

Rated 5 out of 5 stars

Very pleased with our new bed

Very pleased with our new bed. Very helpful staff, service and delivery men.

August 27, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased to hear that you're very happy with your new bed and that our staff, service, and delivery team were so helpful. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent Experience in Dundee

Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Size bed. There were lots of bed frame and mattress options available, and lots of customisation options too. Iain helped us find the perfect mattress. There was some unbeatable deals on at the time, which made our experience even better! The 0% interest free finance options suited us perfectly. Also the offer of dismantle and uplift of our current bed and mattress, for a wee bit extra, took the stress out of co-ordinating clearance before assembling our new bed. We also picked up some lovely new pillows, a new mattress topper and have an accidental damage package, with a bed care kit. Compared to other local shops, this was by far our favoured choice. Delivery date is now arranged and we are looking forward to it! Thank you so much to the Dundee Team for making it a great experience!

August 19, 2026
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Reply from Bensons For Beds - Dundee658

We are absolutely thrilled to hear about your wonderful experience at our Dundee store! It's fantastic that our team made your super king size bed purchase so easy and stress-free, taking the time to explain all your options without any pressure. We're delighted you found the perfect mattress and took advantage of our unbeatable deals and finance options. We're also glad the uplift service and accidental damage package added to your peace of mind. Thank you for choosing us over other local shops; we can't wait for you to enjoy your new bed!

Team Bensons

Rated 5 out of 5 stars

Morgan was absolutely brilliant

We were approached in a friendly open manner and received speedy concise service. Highly recommend.

August 18, 2026
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Reply from Bensons For Beds - Dundee658

Hello Linsey,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you were greeted in such a friendly and welcoming way and that our team provided speedy, straightforward service without any fuss.
Sometimes the best shopping experiences are the simplest ones, and it’s great to know we helped make finding your new bed quick and easy!
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Excellent Service from Morgan

We were looking to downsize our bed and Morgan was fantastic. She gave us space but also provided very valuable support to us so we could pick the right bed, mattress and pillows. She provided great advice and we felt we k=made the right choice.

August 16, 2026
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Reply from Bensons For Beds - Dundee658

We are so pleased to hear that our team member provided such valuable support in helping you select the perfect bed, mattress, and pillows. It's wonderful to know you feel confident in your choice.

Team Bensons

Rated 5 out of 5 stars

Weren’t pushy

From the start Iain wasn’t pushy. Answered all questions and pointed us in the right direction when help was needed.

August 12, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your wonderful review! We're delighted to hear that our team member was helpful and provided you with all the information you needed, making the process straightforward.

Team Bensons

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff. Iain made choosing the right bed an easy process.
Delivery men were quick and effective and time slots were accurate.

August 9, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your wonderful review! 😊 We're delighted to hear that our team was helpful and knowledgeable throughout your shopping experience. It's fantastic to know that Iain made choosing the right bed easy and stress-free for you.

We're also pleased to hear that your delivery went smoothly, with accurate time slots and a quick, efficient delivery team. Thank you for choosing us, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist✨

Rated 5 out of 5 stars

The staff made every effort to ensure…

The staff made every effort to ensure that I knew what options were available to me and made sure that I was able to try all the mattresses appropriate to what I was looking for. I also checked out another bed store but went back to Bensons simply because they were better.

July 16, 2026
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Reply from Bensons For Beds - Dundee658

We're delighted to hear that our team provided such a helpful and thorough experience, ensuring you explored all suitable options. It's wonderful to know that our service stood out!

Team Bensons

Rated 5 out of 5 stars

Your sale executive gave very clear and accurate information

Your sale executive gave very clear and accurate information which answered all my needs and he did not over sell your products

July 28, 2026
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Reply from Bensons For Beds - Dundee658

Thank you for your wonderful review! We're delighted to hear that our sales team provided clear, accurate advice and helped you find the right product without any pressure. We really appreciate your feedback and support 😊

Rated 4 out of 5 stars

Prompt delivery

Prompt, polite and efficient delivery.

July 20, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased to hear that your delivery was prompt, polite, and efficient. Thank you for your positive feedback!

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Good service

Iain was very knowledgeable about the products . We tried lots of mattresses and looked at different bed frames and we weren’t rushed into choosing . This is the third bed we’ve had from Bensons and we are happy with the selection of products and the price.

July 17, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased to hear about your positive experience with our team member! It's wonderful that they were knowledgeable and that you felt no pressure while trying different products. We're also glad you're happy with our selection and prices. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Good choice of beds

Good choice of beds and was immediately told there's more online. So we ordered 1 bed in store and a bunk bed online. The assistant was brilliant and ordered it all for us. Once we had chosen we were ordered and out of the shop withing 15 minutes.

July 11, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was brilliant and helped you with your order quickly and efficiently.

Rated 5 out of 5 stars

Helpful

Helpful, informative staff. Arrived at the time stated. Instructions for building bed clear and easy to follow.

July 10, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased you found our staff helpful and informative, and that your delivery arrived on time. It's wonderful to hear the bed assembly instructions were clear and easy to follow!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Acknowledgeable assistance and very professional. I found exactly what I was looking for. Would recommend

July 12, 2026
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Reply from Bensons For Beds - Dundee658

We're so pleased you had an excellent experience and found exactly what you were looking for with our professional and knowledgeable assistance. Thank you for your kind recommendation!

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