The customer service was absolutely amazing and superb! The bed and mattress are beautiful, comfortable, and of excellent quality. Everything is truly top-notch, and I’m very satisfied with my purchas... See more
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I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... See more
Company replied
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... See more
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Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
277 reviews
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great
Good sales technique, no pressure, clear explanation of what was best for our needs
November 12, 2024
I’ve already done this twice
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy requested cancellation of insurance.
However I’m enjoying the bed. You could warn customers about accessing existing bedside tables ,lamps etc and develop products for this.
Please don’t request feedback again.
November 8, 2024
Excellent service
Excellent salesmen in store; very friendly and easy to deal with; great follow up service and delivery happened exactly as promised; no fuss. Would definitely use again.
October 24, 2024
Enjoyable experience
I found the staff at the Straiton branch to be very helpful. They asked relevant questions and explained the various mattresses. When I told Hayleigh that I also wanted a base and headboard she again explained the various options.
There was no pressure to buy.
I would recommend using Bensons for Beds.
October 28, 2024
Recent bed purchase very good.
Recent bed purchase very good.
However delivery date was changed several times causing inconvenience .
Thus 4 stars
October 18, 2024
Unprompted review
Excellent
Nice, friendly, knowledgeable staff. Happy to answer all questions and give advice.
Excellent service.
Happy to recommend buying from them.
October 12, 2024
Shaun
Shaun, your staff member, was helpful, knowledgeable and was not pushy. He gave us time to consider our choices
October 11, 2024
Very helpul salesman
Very helpul salesman- Ashley - no pressure and very informative.
This was for Craigleith, not STraiton. No option to choose Craigleith.
Would have liked to know the prices at an earlier stage
October 7, 2024
Great sales experience.
Hayleigh was extremely helpful and friendly and enabled the decision on our purchase to be made easy.
September 26, 2024
Great customer service
We had a great experience, it was relaxed and we weren’t pressured to make any decisions. However the staff were extremely approachable and helpful when assisting us and we felt we were able to choose the right bed and mattress for us with their help
September 18, 2024
Bensons Straiton great customer service
Gary and his colleagues at the Straiton branch were very helpful and friendly, highly recommend Bensons. Thank you boys, great customer service.
August 19, 2024
Excellent services
May 19, 2024
Very good service provided when…
Very good service provided when purchasing a new bed for our daughter. Simple and clear information provided.
August 7, 2024
Very helpful at serving my 86 year old…
Very helpful at serving my 86 year old mother. He was happy to answer any questions she had. Helped her get a bed that suited her.
August 3, 2024
Exceptional customer service
Exceptional customer service. Stephen fully explained every detail and difference of each mattress but never pushed too hard for the sale. It felt like a full bespoke service rather than just another sale on the books
July 30, 2024
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