Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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See what reviewers are saying
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
Company replied
Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... See more
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
170 reviews
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Welcoming and knowledgeable staff made…
Welcoming and knowledgeable staff made for a pleasant customer experience.
February 18, 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear our welcoming and knowledgeable staff provided you with a pleasant customer experience. We appreciate your positive feedback!
Thank you Morgan
Morgan explained everything clearly and was very helpful guiding me through every step of the process especially when setting up finance, trying to make sure I got the best deal I wanted which helped streamline me moving house.
I would have been lost and bedless or on a terrible mattress if it wasn't for Morgans help and follow up calls to ensure I got the updates to the order
February 11, 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear that the guidance provided was so helpful during your purchase and finance setup. It's great to know that the follow-up calls and updates to the order were beneficial for you and your move. Thank you for your positive feedback.
Stewart - Bensons Team
The shop assistant was very helpful…
The shop assistant was very helpful from the start ,gave good advise and helped the sale go through smoothly
February 8, 2026
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your feedback! We're so happy to hear that our shop assistant was very helpful and gave good advice to make the sale go smoothly.
Fab service
Friendly, helpful service with a sense of humour.
Found exactly what we needed and the transaction was easy.
February 1, 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're so glad you appreciated our friendly, helpful service and found what you needed easily! Thank you for your positive feedback; we appreciate it.
Lovely staff very friendly
Lovely staff very friendly, showed us what we wanted easy to order. delivery was quick
January 31, 2026
Reply from Bensons For Beds - Fleetwood
We appreciate your kind words! We're so happy to hear that our staff was friendly and helpful, and your order was delivered quickly.
The Data Protection Act?
We went to the store for a bed and an assistant helped us make our choice. Because we weren't sure of the room measurements she gave us all the details and we returned home. The next day I phoned up to place our order. I was able to select the bed, colour and arrange delivery but when it came to pay I was told it wasn't possible to pay over the phone because of the Data Protection Act?? Why waste my time talking an order if it can't be paid for? A week later I've received a phone call from the store asking for payment for the bed I hadn't been able to order because I couldn't pay for it. I think there's something wrong with the system at Bensons.
January 23, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for taking the time to share your feedback. I’m very sorry for the inconvenience and confusion you experienced when trying to place your order by phone. I understand how frustrating it must have been to go through the ordering process, only to be told that payment couldn’t be taken in that moment.
We have since reviewed your case with the store team, and I’m pleased to confirm that your payment has now been successfully processed and everything has gone through as expected. We appreciate your patience while this was resolved.
Your comments have been passed on to help us improve our communication and processes going forward. If you need any further assistance at all, please don’t hesitate to get in touch,
Megan at Customer Care
I’m very unsatisfied with the bed
I’m very unsatisfied with the bed. It looks very old and rusty dusty in color. On the other hand the foot board doesn’t attach properly. Also it looks better online but after delivery I’m just disappointed. It made my room look very dark and and messy.
January 23, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for sharing your feedback with us Mrs Lovely. We’re sorry to hear the bed hasn’t met your expectations. We’ve passed your comments on to our team so we can look into this further and improve. If you’d like us to support you directly, please feel free to reach out via enquiries@bensonsforbeds.co.uk.
Thank you,
Megan at Customer Care
For a start you have to have a good…
For a start you have to have a good sales assistant, we were fortunate to have Morgan. She was very helpful and very pleasant.We are talking about your store on Affinity at Fleetwood, Lancashire.We tried quite a few mattresses and decided on one we both agreed on.
January 2, 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found our sales assistant at the Fleetwood store helpful and pleasant. It's great you found a mattress you both agreed on after trying a few. Thank you for your positive feedback- Megan at Customer Care
The salesperson was knowledgeable…
The salesperson really knew about the various beds available and did not rush me into making my choice.
December 30, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback Vivien! We’re so pleased to hear that our salesperson provided knowledgeable guidance and allowed you the time to make the right choice without any pressure. We appreciate your kind words,
Megan at Customer Care
We found the bed we wanted in the sale…
We found the bed we wanted in the sale & with the help of Kath at Bensons our bed was ordered & delivery date provided.
December 30, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found the perfect bed during the sale, and we appreciate Kath's assistance in placing your order and providing a delivery date. Thanks for your feedback. Looking forward to seeing you again!
Megan at Customer Care
Dave was very helpful without being…
Dave was very helpful without being overbearing
He showed me my options then gave me time to decide what I wanted
December 29, 2025
Reply from Bensons For Beds - Fleetwood
We’re so glad Dave gave you helpful advice and plenty of time to decide – that’s exactly the experience we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Online buying only 🙁
Shop and delivery staff 10/10 . Paid deposit then found out you have to go online to pay by instalments I don’t buy anything online,that’s the reason I went in store was to avoid computers
December 22, 2025
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear our shop and delivery teams provided excellent service. We appreciate your feedback regarding the payment process and understand your preference for in-store transactions. Your comments will help us improve convenience for all customers. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear your experience was professional from start to finish! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
A first class service
The bed was delivered, when I was informed, the dri ers were very friendly and helpful, all rubbish was taken away but this was paid for, a first class service.
December 17, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate your feedback and are glad to hear that the delivery was punctual, the drivers were friendly, and the rubbish removal service met your expectations.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Great help from Sarah got exactly what…
Great help from Sarah got exactly what we needed left the store very happy
December 14, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a great experience and found what you needed. Thank you for sharing your positive feedback with us!
Thank you, Team Bensons - Jess
Excellent Service and Delivery
On this occasion l was very pleased with the team work and customer service keeping in touch throughout and
Delivery was on time
November 27, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your positive experience! We're so glad to hear that you were pleased with our teamwork, customer service, and on-time delivery.
– Thank you, Jess- Team Bensons
Anthony and Duncan delivered our…
Anthony and Duncan delivered our beds,Anthony and Duncan worked in a safe and professional way explaining to me that the new mattresses require airing at room temperature before the are made .
Both Anthony and Duncan are good ambassadors to your company.
Delivered on time ,kept updated.
Delivered with care and attention, respectfully entered the property.
The products I purchased are of good quality and worth every penny I paid.
I recommend Bensons for beds I was kept updated from purchase to delivery. Great shopping experience.
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate you taking the time to share your shopping experience. We're so glad to hear that you are satisfied with your purchase and the delivery service. It's great to know that the team provided a safe, professional, and informative service. We value your recommendation!
Great customer service
Great customer service. Followed up with calls when they said they would.
November 28, 2025
Reply from Bensons For Beds - Fleetwood
What a lovely review, Kevin! This is exactly the service we strive to give to our customers, I will pass this back to the Customer Service team so that they can be aware of what an amazing job they are doing. - Team Bensons
Excellent experience
Patient staff in store when selecting mattress
Delivery to our choosing and on time and with care
November 24, 2025
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear our team was patient while you selected your mattress and that your delivery was arranged exactly as you wanted – on time and with care! That’s the service we aim for every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Superb customer service
Superb customer service.
Listened to my requirements and advised on best choices for me.
I wasn’t rushed and was given time to consider all options.
Delighted with my new bed, mattress and fantastic deal. I look forward to receiving it.
November 21, 2025
Reply from Bensons For Beds - Fleetwood
Thanks for sharing! We’re delighted you had such a smooth experience and found the perfect bed and mattress. Enjoy your fantastic deal—we can’t wait for you to receive them! Megan at Customer Care🛏✨
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