I visited the Folkestone store to purchase a mattress. The salesman (Paul) was very professional and friendly and advised me on the best mattress for my needs. Excellent service.
Company replied
Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
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Following greeting we were shown to the appropriate section , given some advice, and left to try out the range with help from Marshall as and when we needed it without feeling any pressure to decide.... See more
Company replied
Helpful and friendly staff both in shop and on website chat. No pressure to buy but knowledgeable. The testing bed in store is a great experience and very helpful to choose a mattress
Company replied
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
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Company details
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
331 reviews
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Excellent customer service
Excellent customer service - so helpful and really listened to what we wanted.
November 3, 2024
really helpfull easy to work with and…
really helpfull easy to work with and get excactly what you need
November 7, 2024
Good customer care
October 30, 2024
Excellent advice and assistance.
Excellent advice and assistance in buying a new ottoman bed.
Starr was extremely helpful.
October 30, 2024
Kaylee was helpful
The staff member Kaylee was helpful, knowledgeable and very professional throughout. There was a good choice of product and we were able to find what we wanted.
October 29, 2024
Helpful, fast, and communicative
Extremely helpful and friendly staff; helped us through the entire process without being overbearing!
We were offered to use the sleep analysis body scan to find the perfect mattress, and offered genuine advice. Payment was easy, communication was fast, and when we had issues with payment methods they were quick to help us get all sorted.
October 22, 2024
Excellent service from Sam
I was helped by the lovely Sam at Folkestone branch of Bensons for beds. First time buying a mattress from a shop and was dreading a pushy salesperson and feeling awkward! I needn't have worried Sam was great, friendly, knowledgeable and not at all pushy. Patient as I hopped between beds making my final decision. Excellent service!
October 19, 2024
The advise and support in the shop was…
The advise and support in the shop was really good but I've got to wait 3 weeks for delivery
October 22, 2024
Helpful friendly and not too pushy…
Helpful friendly and not too pushy staff. Good range of products.
I bought an ottoman bed last year and I
Must rate it ‘cause I went back and bought the same one again for my other kids room
October 16, 2024
Friendly and knowledgable staff
October 11, 2024
A pleasant shopping experience…
The member of the team I dealt with was polite, really helpful but not pushy. Good selection to try out. I am very happy with my mattress choice
October 1, 2024
Found staff helpful and friendly
Found staff helpful and friendly. Spent one afternoon looking and getting prices. Back next day to place order. Was given information on all the beds we looked at. Took the % option available which was explained fully. Nice cup of tea as well.
September 17, 2024
Good service
Good service
Listened to my needs and budget
Very polite and amicable
Good coffee !
September 16, 2024
Lots of choice & good service
Good range of beds and Sam was very helpful in helping us decide which would best suit our needs
August 24, 2024
Excellent service yet again!
Excellent service yet again!
The staff at the Folkestone branch know their stuff. They guided us through the options of our requirements, subsequently we came away very happy customers!
August 20, 2024
Excellent professional friendly service …
Excellent professional knowledgeable friendly and personal customer service. Superb
August 19, 2024
Female staff member came over to me
Female staff member came over to me. I knew exactly what I wanted and she showed me the choice even persuading me to try a different type of mattress whuch was a sensible move.
I paid and left with no pressure and no stress
July 30, 2024
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