Salesman in shop was very helpful, but not pushy. Delivery people were quick, efficient and helpful. Daughter very pleased with bed.
Location
Switch locationUnit 3 Bexhill Road, St Leonards On Sea, TN38 0YX Hastings, Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fay at Bensons for Beds in St Leonards was extremely helpful. She listened to what my 16yr old wanted, asked her questions and spoke with her about her choices whilst giving considerations to budget... See more
Company replied
We had been putting off buying new bed. The choice of beds now available since we bought our old bed is mind boggling. We decided to keep it local and visit the Hastings store. We were fortunate en... See more
Company replied
A bright and modern showroom. Excellent staff who greet customers and then leave to walk around the showroom themselves and when called over to assist, they are helpful and knowledgeable.
Company replied
Company details
About Bensons For Beds - Hastings392
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX, Hastings, Sussex, United Kingdom
- 1424420138
4.9
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repeat satisfied customer
This is the third mattress we have bought from Bensons. We always receive great customer service and the electronic communications are always timely and helpful.
June 17, 2026
Reply from Bensons For Beds - Hastings392
We are so pleased to hear you've had such consistently positive experiences with our mattresses and customer service. Thank you for your continued loyalty!
Team Bensons
Fay the showroom assistant
Fay the showroom assistant, was excellent and very knowledgeable and made the whole buying experience easy.
June 12, 2026
Reply from Bensons For Beds - Hastings392
We're so pleased our team made your buying experience easy and provided excellent service. Thank you for your kind feedback.
Team Bensons
Excellent customer service
June 11, 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
Thank you for your feedback.
Team Bensons
Dayne at the St Leonards store
Dayne at the St Leonards store was so helpful. He wasn't trying to push a sale and was on hand for all my questions. I suffer with chronic pain and he knew exactly what to suggest to aid with that. He was super friendly and just lovely to deal with. Thanks Dayne for all your help.
June 9, 2026
Reply from Bensons For Beds - Hastings392
We're so pleased to hear about your excellent experience! It's wonderful that our team member was so helpful, friendly, and able to assist with your specific needs. Thank you for your kind feedback!
Team Bensons
Very helpful assistance both in…
Very helpful assistance both in choosing the beds and completing the transaction at a later date when ready to purchase.
June 2, 2026
Reply from Bensons For Beds - Hastings392
We're so happy to hear our team provided helpful assistance with your bed choice and purchase! We appreciate your kind words.
Team Bensons
Fantastic service good knowledge of…
Fantastic service good knowledge of products not rushed into purchasing what I wanted
May 31, 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
We're so happy you had a fantastic experience with our knowledgeable team! Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Hastings392
We're so pleased you found our team friendly and happy, and that you received great service. We appreciate your feedback!
Team Bensons
Good service bed company
When they made my bed they did a brilliant job,the staff are were very polite and friendly , helpful , I would recommend Benson for beds.
May 31, 2026
Reply from Bensons For Beds - Hastings392
We're so pleased our staff provided brilliant service and were polite, friendly, and helpful. Thank you for your recommendation!
Team Bensons
Great experience
Great experience in store. We weren’t pounced on as soon as we went in the store which was great. We were able to browse by ourselves and then go to a salesman when we were ready. He explained different options and we made our choices, not pushy at all. Delivery arranged easily and we were kept informed the whole way along.
On the day of the delivery tracking was very useful and I also got a call to say they were 45 minutes away. Really great delivery guys, polite and respected my property. Really happy with the service from beginning to end.
May 26, 2026
Reply from Bensons For Beds - Hastings392
We're so pleased to hear about your excellent experience, from browsing in-store to the professional delivery. It's wonderful that our team provided a helpful, non-pushy service. Thank you for your kind words!
Team Bensons
ON time helpful as expected
May 26, 2026
Reply from Bensons For Beds - Hastings392
We're glad we met your expectations! Thank you for taking the time to leave us a review.
Team Bensons
The service in branch was very good by…
The service in branch was very good by the 2 sales assistants that we interacted with. The ordering process was simple. Communications was good for delivery and the team delivered the bed and mattress on time.
April 20, 2026
Reply from Bensons For Beds - Hastings392
We're so pleased to hear that our sales assistants provided great service and that your ordering and delivery experience was smooth and timely! Thank you for your kind words.
Team Bensons
5star service all round
Friendly an helpful advice at time of purchase and the delivery team were 1st rate. Courteous and tidy and went the extra mile to help me which was much appreciated as I am partially disabled. 5 star service all round.
May 14, 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
Thank you for your wonderful feedback! We are so pleased to hear our team provided helpful advice and that our delivery team went the extra mile for you. We appreciate your kind words.
Team Bensons - Jess
Reply from Bensons For Beds - Hastings392
We're so pleased to hear about your speedy delivery and friendly service! Thank you for sharing.
Team Bensons - Jess
Reply from Bensons For Beds - Hastings392
Thank you! We’re delighted everything was on time and that our friendly team provided fast, efficient service 😊
Reply from Bensons For Beds - Hastings392
We're glad you found your experience easy and friendly. Thank you for your positive feedback!
Team Bensons
Th shop assistant Dayne was extremely…
Th shop assistant Dayne was extremely helpful and friendly made the whole experience easy. A very positive experience
April 30, 2026
Reply from Bensons For Beds - Hastings392
Thank you for the lovely feedback! 😊 We’re so pleased to hear Dayne was extremely helpful and friendly, making your experience easy and positive. We’ll be sure to pass your kind words on — thanks again for choosing us! 🌟
Great people in Sales and Delivery
April 25, 2026
Reply from Bensons For Beds - Hastings392
Thank you! 😊 We’re really glad to hear you had such a positive experience with both our Sales and Delivery teams. Enjoy your purchase,
Megan | Customer Care Specialist
The staff are exceptionally efficient…
The staff are exceptionally efficient and nothing is too much trouble for them, they knew everything about your products a pleasure to carry about business with WAYNE YOUR REPRESENTATIVE IN STORE.
April 20, 2026
Reply from Bensons For Beds - Hastings392
Thank you for the wonderful feedback! 😊 We’re delighted to hear Wayne provided such efficient, knowledgeable, and attentive service—it was a pleasure doing business with you too. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
James and his driving assistant were…
James and his driving assistant were brilliant.
April 22, 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
We're glad you enjoyed your experience with the driving assistant. Thank you for your positive feedback; we appreciate it.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.