We were carefully & professionally guided through the process of sampling all the beds that would suit our requirements. There was no rush, & Bella explained all the features of each mattress in a... See more
Location
Switch locationUnit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY Kidderminster, Worcester, GB
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See what reviewers are saying
Very happy with the overall service of Bensons for Beds. Our sales advisor Nathan in the Kidderminster branch was absolutely brilliant with his advise and knowledge and we did not feel harassed o... See more
Company replied
We got a great deal purchasing a showroom mattress that was exactly what we were looking for. Well wrapped for collection. The staff were supposed to help me load the mattress (it was collection on... See more
Salesman was very helpful and a quick sale. Regular updates on delivery and reminder of delivery date. Tracking available showing location of lorry and number of your drop off out of total number... See more
Company replied
Company details
About Bensons For Beds - Kidderminster373
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY, Kidderminster, Worcester, United Kingdom
- 1562747833
4.9
Excellent
283 reviews
Asks customers to review
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Helpful salesman nothing to much trouble
November 7, 2023
Melvyn from Kidderminster store was…
Melvyn from Kidderminster store was extremely helpful and very friendly
November 10, 2023
Instore experience was great
Instore experience was great. Helpful and not pushy staff, despite ordering at close of business. Let’s see if they deliver on time?
October 19, 2023
Excellent customer service
Excellent customer service. I knew which mattress I wanted, Tom answered a couple of questions but did not attempt to upsell.
October 18, 2023
Helpful knowledgeable staff
Helpful knowledgeable staff, no pressure sales person. Everything explained clearly regarding the beds, mattress, delivery, guarantee etc.
September 24, 2023
Good service and a bargain of a bed.
September 18, 2023
A really helpful staff
A really helpful staff who gave us clear helpful information.
September 14, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The gentleman let me browse without…
The gentleman let me browse without being intrusive and was there when I needed his advise and opinion on the mattress that I purchased
September 2, 2023
Reply from Bensons For Beds - Kidderminster373
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Reply from Bensons For Beds - Kidderminster373
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. -Team Bensons
Good choice of mattresses Mel was…
Good choice of mattresses Mel was helpful knowledgeable with a pleasant attitude.
August 29, 2023
Reply from Bensons For Beds - Kidderminster373
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Mel was incredibly helpful
Mel was incredibly helpful. Not at all pushy everything was sorted for us in a friendly professional way. I would certainly recommend this shop in the basis of my experience.
August 27, 2023
Reply from Bensons For Beds - Kidderminster373
Thank you for your 5* review! -Team Bensons
Very helpful sales person
Very helpful sales person. Arranged delivery with courier as I bought a display item.
August 27, 2023
Reply from Bensons For Beds - Kidderminster373
We really appreciate the time taken to leave this feedback for us. -Team Bensons
Great all round service
Melvyn at Kidderminster branch helped us with selecting the right bed and we went back to him to purchase our wardrobe. There was a problem with the size of the one-piece bed headboard on delivery day (unable to get round the stair well corner in our house). The delivery guys and central customer service sorted it straightaway and, ultimately, Melvyn organised replacement. This made it all a non-stressful time and things rectified straightaway. Needless to say, we had an amazing first night’s sleep on our new bed and look forward to new style headboard and then wardrobe in coming weeks.
August 22, 2023
Reply from Bensons For Beds - Kidderminster373
Thank you so much for your great review, Sarah! You deserve nothing less than great customer service! I will pass this back to the store so that Melvyn can be given the credit he deserves. - Team Bensons
Lovely staff
Tom was the colleague that helped me and my partner, he had so much patience and care. He was very personable and friendly, we had a lovely experience and are extremely happy with our purchases
August 18, 2023
Reply from Bensons For Beds - Kidderminster373
This is wonderful to hear! We're happy to hear Tom was so helpful. -Team Bensons
Friendly staff who were very helpful
August 11, 2023
Reply from Bensons For Beds - Kidderminster373
Hello Denise,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Friendly informative knowledgeable…
Friendly informative knowledgeable staff
Very attentive on our requirements with great advice and willing to find ways to offer extra value
August 9, 2023
Reply from Bensons For Beds - Kidderminster373
Hello Walker,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Excellent service
Friendly knowledgeable staff, not in your face when you first arrive in store. Listened to what we said and gave sound advice. Not pressurised into buying which we appreciated
August 5, 2023
Reply from Bensons For Beds - Kidderminster373
Hello Stuart
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Nathan was very helpful and was not…
Nathan was very helpful and was not pushy sales man in the kidderminster branch. good range of beds to try
August 6, 2023
Reply from Bensons For Beds - Kidderminster373
Hello Mr Brown.
Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Fantastic salesman.
The salesman made our experience great. Mel at Kidderminster was exceptional in his service to us. Nothing was too much trouble even entertaining our young grandson. He answered all our queries and guided us through a seemless experience. He is a credit to Bensons for Beds.
August 1, 2023
Reply from Bensons For Beds - Kidderminster373
Hello Bob,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Mel can be given the credit he deserves. - Team Bensons
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