The staff member, Charlie, was very helpful and knowledgeable about the Bensons for Beds products. He answered all my questions. Great customer experience. Thank you.
Location
Switch location1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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See what reviewers are saying
Sarah in the Kirkcaldy store was fantastic . Very patient as I was purchasing a mattress that my husband hadn’t tested as he was working offshore.. and I made a few phone calls to him.
Company replied
Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his cus... See more
Company replied
The assistant was friendly and efficient. She took time to get everything I needed. I bought a single divan, headboard and mattress. I had already researched what I wanted but she was helpful in many... See more
Company replied
Company details
About Bensons For Beds - Kirkcaldy754
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, United Kingdom
- 1592205360
4.9
Excellent
611 reviews
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The shop assistant listened to our…
The shop assistant listened to our requirement and what allergies i had & what would work for us and only showed us the ones that would work for us. Knew what she was talking about and explained everything. Very knowledgeable & helpful.
July 24, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind review! We pride ourselves on providing personalized and knowledgeable recommendations for our customers. We're glad to hear that our shop assistant was able to help you find the perfect products for your needs and allergies. We appreciate your business, Megan at Customer Care
Gabriel gave the best service
Gabriel gave the best service. He advised me about all the beds and mattresses helping me to make the right choice. Then helping me to get the delivery as quickly as possible. He is a very pleasant guy who is there to help.
July 18, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your review! We are happy to hear that Gabriel provided exceptional service and helped you make the perfect choice for your bed and mattress. We pride ourselves on providing top-notch customer service and aim to make the delivery process as smooth as possible. We appreciate your business and look forward to seeing you in the future, Megan at Customer Care
Expert advice
Gabriel was very knowledgeable explaining all various types of mattresses.
July 22, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your review! We are thrilled to hear that Gabriel was able to provide you with all the information you needed to make an informed decision about our mattresses. We pride ourselves on our knowledgeable staff and are pleased to hear that it was reflected in your experience. Thank you for choosing us for your mattress needs, Megan at Customer Care
The level of service from the lady…
The level of service from the lady salesperson was outstanding, covered everything and took time to select me the correct bed and mattress. Would definitely recommend
July 8, 2025
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear that our salesperson provided you with excellent service and helped you find the perfect bed and mattress. We truly appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Incredible customer service from Gabriel
Was a little apprehensive when I first walked in as had to approach a member of staff for help. Turns out Gabriel had been looking for me in the store. His knowledge and customer service was incredible and I came away with the mattress I was looking for. Reasonably priced and incredible finance options and plenty of choice. I just hope my mattress comes within the expected timescales..
July 10, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for sharing your experience, ! We strive to offer affordable pricing and flexible financing options, and we can't wait for you to receive your new mattress within the expected timeframe. Thank you for choosing us, Megan at Customer Care
Brilliant Experience
What can we say. From the minute we set foot in-store, we were treated to the magnificence of the very lovely and very knowledgeable Vivienne. She was absolutely brilliant, didn't hassle us but made sure we had the full Benson's experience, including the mattress machine, and let us wander around with free choice, resulting in a frame, mattress, duvet and mattress protector purchase, including delivery and old bed recycling.
Would 100% recommend anyone looking for a bed, to go and speak to Bensons! (And Vivienne, of course!!).
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for the amazing review! We are so glad that Vivienne provided you with a wonderful experience and helped you find the perfect mattress and bedding. We appreciate your recommendation and can't wait to see you again in the future, Megan at Customer Care
New bedroomThe manageress served me and l told her…
The manageress served me and l told her what l wanted down to difficult sizing and a delivery date unknown and supplied a tradesperson to put it all together beautiful new bedroom designed within an hour. Wonderful service cant thank her enough 🙂
June 28, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you received wonderful service and a beautifully designed bedroom within an hour, despite the difficult sizing and unknown delivery date. We appreciate your kind words Mrs Duke.
Take care, Megan at Customer Care
Brilliant knowledge and customer service
While in store, I was approached by a customer service advisor, Viv. She was not pushy, intense or desperately looking for a sale. She took her time to explain different things to me, going into detail about the materials used in each mattress I tried and advising why I might prefer one over another. We had brilliant chats, Viv was friendly and very professional.
June 24, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you enjoyed your experience in our store. We appreciate your positive feedback regarding the advisor's professional and helpful approach while assisting you with your mattress selection. Thank you for taking the time to share your comments. Take care, Megan at Customer Care
I don’t really write reviews but…
I don’t really write reviews but Gabriel was such a pleasant guy to deal with, really professional and pointed out the benefits of additional products (didn’t mind being upsold on this occasion). Would always go back there now.
June 25, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate you taking the time to leave us such a great review! We're happy to hear that you had a positive experience and that our team member was so helpful. We look forward to seeing you again in the future, Megan at Customer Care
Perfect Experience
We were approached by Gabriel after browsing the store for a short while.
Gabriel was then very helpful in showing us around the beds and tailoring our experience and finding a mattress to suit us, wasn't pushy about what we should buy and let us make our own mind up. He was very good at being able to tell us why we liked what we liked and breaking down the information into meaningful descriptions
June 21, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you found assistance while browsing. It's great to know that the guidance in finding a mattress suited to your needs was helpful, and that you felt comfortable making your own decision. We appreciate your feedback, Megan at Customer Care.
Excellent service
Excellent service at thekirkcaldy shop by gabriel
Delivery was outstanding
Kept me informed when they would be here
And asked if i would like it carried up the stairway
June 17, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you had such a positive experience with our delivery service and the assistance provided in our shop. We appreciate you taking the time to share your feedback. Take care, Megan at Customer Care
Super king bed with super king service
We ordered a superking bed with matching bedside tables and ottoman, delivered within two weeks and assembled with care in our bedroom - very impressed with the service!
June 13, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you are impressed with the superking bed, bedside tables, and ottoman. We're glad the delivery and assembly in your bedroom went smoothly. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback and are so glad that you received great service. We hope you enjoy a peaceful nights sleep, Megan at Customer Care
Well informed salesman and not pushy
June 7, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that our salesman was well informed and not pushy. We appreciate your positive feedback, Megan at Customer Care
Bensons beds are our best choice. Went to Kirkcaldy store as a particular…
Went to Kirkcaldy store as a particular well advertised mattress brand was in stock to try. Caroline showed me the one I asked for and gave me all the advice I asked for and no oversell. Showed me alternatives to consider and gave an informed quote print out to take home for my wife to consider. Came back in the afternoon together with my wife when Gabriel happily guided us to our selected short list and gave us his expert advice on the construction differences of the three mattresses we favoured, answered all questions helpfully and left us to make up our minds on a decision.
We decided on the IG 2500 model as best for us (which is only available through Bensons’s) and were again ably assisted to complete the purchase by Gabriel for delivery in 4 weeks time with full swap and take away of our large and heavy old mattress.
All at a very good price within the presently advertised sale window which closes on Tuesday 10th June. If the product is nearly as good as the service we will be an extremely happy couple!
June 6, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you had such a positive experience in our Kirkcaldy store Roy. It's great to know that you felt well-informed and supported throughout your mattress selection. We appreciate your feedback and hope you enjoy your new purchase, Megan at Customer Care
Excellent service
Excellent service. Very informative and knowledgable staff was our experience
June 5, 2025
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback! We are happy to hear that our knowledgeable staff provided you with excellent and informative service. Take care, Megan at Customer care
Reply from Bensons For Beds - Kirkcaldy754
We appreciate you sharing your experience! We're glad our staff was helpful and informative. Thank you for your positive feedback, Megan at Customer care
In store sales colleague was excellent
In store sales colleague was excellent. Gave us all the information we needed with no pressure.
June 1, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that our sales colleague provided you with excellent service and information without any pressure. Thank you for your positive feedback, Megan at Customer care
Good experience
Met by a friendly member of the team on entry and offered a sleep review to find the best mattress. Process was quick and gave me the answers I needed to get a mattress. Salesperson wasn't too pushy and was informative.
May 20, 2025
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you were greeted by a friendly team member and that the sleep review helped you find the right mattress. We appreciate your feedback on the informative and non-pushy service you received. Take care, Megan at Customer Care
A PERFECT SLEEP
Salesman Gabriel appeared to know his job very well,he was very pleasant and had good sense of humour.
May 25, 2025
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We're happy to hear that you found our team member to be knowledgeable and that you enjoyed their sense of humour. We appreciate your positive feedback! Take care, Megan at Customer care
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