Bensons For Beds - Llanelli374 Reviews 

242
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TrustScore 5 out of 5

4.8

Unit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB

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Rated 5 out of 5 stars

Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more

Company replied

Rated 5 out of 5 stars

We called into Bensons beds, the Llanelli store and were served by John. He immediately noticed our arrival in store and straight away he came over to help. John is a wonderful sales rep. He provided... See more

Rated 4 out of 5 stars

Pros: - Their staff in the Llanelli store (Very helpful, always called to give updates) - Their delivery drivers (Very nice and professional guys) - Good product (only the first day however ve... See more

Rated 5 out of 5 stars

As my wife and I are in our eighties we were a bit apprehensive and nervous in buying a new bed but the salesman ( John, at the Pemberton, Llanelli store ) immediately reassured us. He explained the... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Llanelli374

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom

  • 1554778340

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

26,477 reviews in the last 12 months

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Rated 5 out of 5 stars

Honest and professional service…

Honest and professional service throughout the transaction.

July 2, 2026
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Reply from Bensons For Beds - Llanelli374

We're so pleased you experienced honest and professional service throughout your transaction. Thank you for your kind words!

Rated 5 out of 5 stars

Superb wardrobes

Superb wardrobes, delivered and assembled with care by a great team. Thank you.

July 3, 2026
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Reply from Bensons For Beds - Llanelli374

We're so pleased to hear you're happy with your wardrobes and that our team provided careful delivery and assembly! Thank you for your kind words.

Team Bensons

Rated 5 out of 5 stars

Looking forward to my bed being…

Looking forward to my bed being delivered on the seventh of July

June 19, 2026
Unprompted review
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Reply from Bensons For Beds - Llanelli374

We are happy to hear this and look forward to your delivery.

Team Bensons

Rated 5 out of 5 stars

Excellent servce

Excellent servce, a knowledgeable member of staff, very informative served me. Will certainly purchase again in the future.

May 16, 2026
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Reply from Bensons For Beds - Llanelli374

We're so pleased our staff provided excellent service and were very informative. Thank you for your kind feedback; we look forward to your next purchase!

Team Bensons

Rated 5 out of 5 stars

Excellent service and advice Bergen Wardrobe from the…

Excellent service and advice from the moment i entered the store. Absolutely no pressure to purchase immediately. I was given all the information I needed.
When my decision was made to make my purchase, the experience was excellent. Each step was explained. I was given the delivery date of my choice.
The delivery was also excellent. I was informed of my time slot 3 days before, received a telephone call the day of delivery.
To conclude, thank you to John at the Llanelli branch for all his advice and assistance. Mandy and her colleague who delivered my wardrobe.
The product itself, the Bergen Wardrobe, is fantastic. Stylish and solid. Worth every penny.
Thank you again to Benson for Beds Llanelli.

June 12, 2026
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Reply from Bensons For Beds - Llanelli374

We're so pleased to hear that you received excellent service and advice from our team. It's wonderful that your purchase and delivery experience was smooth and that you are enjoying your new wardrobe. Thank you for your kind feedback.

Team Bensons

Rated 5 out of 5 stars

Carl and Steve were very helpful and…

Carl and Steve were very helpful and friendly when delivering and the staff in the store couldn’t have been better

June 12, 2026
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Reply from Bensons For Beds - Llanelli374

We're so pleased you had such a positive experience with our delivery team and our helpful in-store staff! Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

Excellent customer service/ customer…

Excellent customer service/ customer care from the start -from John the salesman (Llanelli)who took the time/care to listen to what I needed selecting the right mattress suitable and from Bensons delivery service - which I had to change a delivery date due to unforeseen circumstances - they constantly kept me informed regarding my updated delivery/time schedule and the friendly delivery guys contacted me an hr before to say when to expect delivery/ recycling my old Mattress stress free which I also bought from Bensons several yrs ago too -excellent quality mattress/customer support/service

June 12, 2026
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Reply from Bensons For Beds - Llanelli374

We're so pleased to hear about your excellent experience from start to finish. It's wonderful that our team member took the time to help you find the right mattress, and that our delivery service kept you informed and made the process stress-free. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Great service

Great service. The delivery guys were brilliant, very polite and helpful,

May 29, 2026
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Reply from Bensons For Beds - Llanelli374

We're delighted our delivery team provided such brilliant, polite, and helpful service. Thank you!

Team Bensons

Rated 1 out of 5 stars

Broken parts/ sloppy work, poor directions

Great sales team, great looking bed, great service from delivery guys.....but the bed arrived with a broken piston (who was in charge of quality control?) the assembly pictures were rubbish and seemed to be written by a computer programmer and not a real human.
Some screws were cross threaded and driven right in, nightmare to remove and threads wrecked 😞😞 very disappointed considering I spent more than a thousand pounds. Phoned Llanelli store for a replacement and they can't just whack a couple of bits in the post!! You have to phone a central number!! Take a video, wait. Crap

May 15, 2026
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Reply from Bensons For Beds - Llanelli374

We appreciate you sharing your detailed feedback. We are truly sorry to learn about the issues with the broken piston, the assembly instructions, and the cross-threaded screws. We are actively reviewing our quality control and support processes to prevent similar situations for our customers.

Team Bensons

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent bed.

May 11, 2026
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Reply from Bensons For Beds - Llanelli374

Thanks for the lovely feedback Peter! Enjoy your new bed 🛏️✨

Rated 5 out of 5 stars

Super knowledgable and helpful whilst not pushy

I spoke to Ian and Joe in particular at the Llanelli branch and they were both super knowledgable and helpful whilst not being pushy. I’m only sorry this purchase won’t be credited to him but I’d like to recognise him all the same.

May 5, 2026
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Reply from Bensons For Beds - Llanelli374

We appreciate you taking the time to share your positive experience. We're happy to hear that the team members were so helpful and knowledgeable. We'll be sure to pass on your kind words!

Team Bensons

Rated 5 out of 5 stars

Excellent staff

Excellent staff, very knowledgable and helpful.

April 17, 2026
Unprompted review
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Reply from Bensons For Beds - Llanelli374

Thanks so much! We’re glad you felt well looked after 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist

Rated 5 out of 5 stars

greatservice

A Great Service

April 3, 2026
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Reply from Bensons For Beds - Llanelli374

Thank you! 😊 We’re really pleased to hear you had a great service. Your feedback is much appreciated!
Sleep well,
Megan | Customer Care Specialist💜

Rated 5 out of 5 stars

Excellent service no pushy sales pitch…

Excellent service no pushy sales pitch just excellent knowledge of the products and asked questions to gain understanding of requirements before offering recommendations. John was a credit to your company.

March 31, 2026
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Reply from Bensons For Beds - Llanelli374

Thank you for the fantastic feedback! We’re delighted John took the time to really understand your needs and share his expert knowledge with no pressure at all — he’s a real credit to the team. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨

Rated 5 out of 5 stars

John was very friendly and gave great…

John was very friendly and gave great advice

March 24, 2026
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Reply from Bensons For Beds - Llanelli374

Thanks for the lovely review Sarah! So glad John was friendly and full of great advice — he’ll be chuffed to hear it!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care💜

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

March 20, 2026
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Reply from Bensons For Beds - Llanelli374

Thank you for giving us 5 stars Mandy! We’re really glad to hear you found our team friendly and helpful. We truly appreciate your feedback,
Megan at Customer Care! 😊✨

Rated 5 out of 5 stars

Great service

Great service, great delivery and great comms on when the bed was due to arrive

March 20, 2026
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Reply from Bensons For Beds - Llanelli374

Thanks for the awesome review Gareth! Great service, great delivery, great communication — we love to hear it! Enjoy your new bed and we wish you peaceful nights sleep,
Megan at Customer Care💜

Rated 5 out of 5 stars

Good choice of beds

Good choice of beds. Very good and friendly advice from salesman (John) who was not pushy nor following us around which is what we had in other stores. Good price and excellent delivery time. Happy sleeps now.

March 14, 2026
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Reply from Bensons For Beds - Llanelli374

Thank you for giving us 5 stars Mr Preece! So glad you found the perfect bed 😊 John will be thrilled to hear your feedback — friendly, helpful and never pushy is exactly what we aim for. Great price, speedy delivery, and happy sleeps… that’s the dream!
Sleep well,
Megan at Customer Care🛏️✨

Rated 5 out of 5 stars

The salesman was very knowledgeable and…

The salesman was very knowledgeable and guided me through all the different mattresses until I got the perfect one for me,and gave me a grand Deal 👌👍

March 14, 2026
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Reply from Bensons For Beds - Llanelli374

Marcus Courtney,

We're delighted to hear that our sales colleague's knowledge helped you discover the perfect mattress! It's also great to know you were happy with the deal.

Team Bensons

Rated 5 out of 5 stars

Great staff in showroom

Great staff in showroom, friendly and helpful. Delivery as promised, delivery men very thoughtful and respected my property shoes were removed before entering. Beds excellent quality, mattresses comfy.
When I need a bed in future I would certainly go back to Bensons. Recommended.

February 3, 2026
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Reply from Bensons For Beds - Llanelli374

Amazing to hear! 😊 Our friendly showroom team, thoughtful delivery crew, and comfy, high‑quality beds all doing their thing — that’s exactly what we love. Delighted you’d come back to us- This means the world,
Megan at Customer Care!

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