Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
Unit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
We called into Bensons beds, the Llanelli store and were served by John. He immediately noticed our arrival in store and straight away he came over to help. John is a wonderful sales rep. He provided... See more
Pros: - Their staff in the Llanelli store (Very helpful, always called to give updates) - Their delivery drivers (Very nice and professional guys) - Good product (only the first day however ve... See more
As my wife and I are in our eighties we were a bit apprehensive and nervous in buying a new bed but the salesman ( John, at the Pemberton, Llanelli store ) immediately reassured us. He explained the... See more
Company replied
Written by the company
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest and professional service throughout the transaction.

Reply from Bensons For Beds - Llanelli374
Superb wardrobes, delivered and assembled with care by a great team. Thank you.

Reply from Bensons For Beds - Llanelli374
Looking forward to my bed being delivered on the seventh of July

Reply from Bensons For Beds - Llanelli374
Excellent servce, a knowledgeable member of staff, very informative served me. Will certainly purchase again in the future.

Reply from Bensons For Beds - Llanelli374
Excellent service and advice from the moment i entered the store. Absolutely no pressure to purchase immediately. I was given all the information I needed.
When my decision was made to make my purchase, the experience was excellent. Each step was explained. I was given the delivery date of my choice.
The delivery was also excellent. I was informed of my time slot 3 days before, received a telephone call the day of delivery.
To conclude, thank you to John at the Llanelli branch for all his advice and assistance. Mandy and her colleague who delivered my wardrobe.
The product itself, the Bergen Wardrobe, is fantastic. Stylish and solid. Worth every penny.
Thank you again to Benson for Beds Llanelli.

Reply from Bensons For Beds - Llanelli374
Carl and Steve were very helpful and friendly when delivering and the staff in the store couldn’t have been better

Reply from Bensons For Beds - Llanelli374
Excellent customer service/ customer care from the start -from John the salesman (Llanelli)who took the time/care to listen to what I needed selecting the right mattress suitable and from Bensons delivery service - which I had to change a delivery date due to unforeseen circumstances - they constantly kept me informed regarding my updated delivery/time schedule and the friendly delivery guys contacted me an hr before to say when to expect delivery/ recycling my old Mattress stress free which I also bought from Bensons several yrs ago too -excellent quality mattress/customer support/service

Reply from Bensons For Beds - Llanelli374

Reply from Bensons For Beds - Llanelli374
Great sales team, great looking bed, great service from delivery guys.....but the bed arrived with a broken piston (who was in charge of quality control?) the assembly pictures were rubbish and seemed to be written by a computer programmer and not a real human.
Some screws were cross threaded and driven right in, nightmare to remove and threads wrecked 😞😞 very disappointed considering I spent more than a thousand pounds. Phoned Llanelli store for a replacement and they can't just whack a couple of bits in the post!! You have to phone a central number!! Take a video, wait. Crap

Reply from Bensons For Beds - Llanelli374

Reply from Bensons For Beds - Llanelli374
I spoke to Ian and Joe in particular at the Llanelli branch and they were both super knowledgable and helpful whilst not being pushy. I’m only sorry this purchase won’t be credited to him but I’d like to recognise him all the same.

Reply from Bensons For Beds - Llanelli374

Reply from Bensons For Beds - Llanelli374
Excellent service no pushy sales pitch just excellent knowledge of the products and asked questions to gain understanding of requirements before offering recommendations. John was a credit to your company.

Reply from Bensons For Beds - Llanelli374

Reply from Bensons For Beds - Llanelli374
Great service, great delivery and great comms on when the bed was due to arrive

Reply from Bensons For Beds - Llanelli374
Good choice of beds. Very good and friendly advice from salesman (John) who was not pushy nor following us around which is what we had in other stores. Good price and excellent delivery time. Happy sleeps now.

Reply from Bensons For Beds - Llanelli374
The salesman was very knowledgeable and guided me through all the different mattresses until I got the perfect one for me,and gave me a grand Deal 👌👍

Reply from Bensons For Beds - Llanelli374
Great staff in showroom, friendly and helpful. Delivery as promised, delivery men very thoughtful and respected my property shoes were removed before entering. Beds excellent quality, mattresses comfy.
When I need a bed in future I would certainly go back to Bensons. Recommended.

Reply from Bensons For Beds - Llanelli374
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.