Bensons For Beds - Llanelli374 Reviews 

242
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TrustScore 5 out of 5

4.8

Unit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB

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Rated 5 out of 5 stars

Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more

Company replied

Rated 5 out of 5 stars

We called into Bensons beds, the Llanelli store and were served by John. He immediately noticed our arrival in store and straight away he came over to help. John is a wonderful sales rep. He provided... See more

Rated 4 out of 5 stars

Pros: - Their staff in the Llanelli store (Very helpful, always called to give updates) - Their delivery drivers (Very nice and professional guys) - Good product (only the first day however ve... See more

Rated 5 out of 5 stars

As my wife and I are in our eighties we were a bit apprehensive and nervous in buying a new bed but the salesman ( John, at the Pemberton, Llanelli store ) immediately reassured us. He explained the... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Llanelli374

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom

  • 1554778340

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

26,554 reviews in the last 12 months

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Rated 5 out of 5 stars

Dealt with by Cameron ,excellent service

Dealt with by Cameron. Friendly & knowledgeable about his products.
Found exactly what I was looking for and at a price I was happy with.
Would certainly recommend them.
A friend bought a bed with him in July and was thrilled at the attention paid to her needs for a comfortable night's sleep. The bed I'm replacing was also bought from Bensons but some 15 years ago.

November 29, 2023
Rated 5 out of 5 stars

Friendly, Knowledgeable, Welcoming.

From the moment we walked into the Llanelli store the staff were friendly and welcoming. Cameron and Ian explained all the different mattresses/pillows to me and made sure I had the right ones that suited my needs.

November 13, 2023
Rated 5 out of 5 stars

We had visited a few bed showrooms but…

We had visited a few bed showrooms but when we walked into bensons at Llanelli it was a different experience, the salesman Cameron was welcoming and explained everything in detail to us , which resulted in a purchase of a bed, headboard and mattress which we wanted. Excellent service.

November 3, 2023
Rated 5 out of 5 stars

Fantastic experience at the Llanelli…

Fantastic experience at the Llanelli store, Cameron was very helpful, listened to what we needed and showed us a few options within our given budget and gave us a great deal on a clearance mattress. We were able to collect it from the store in less than a week. After a poor experience in another bed retailer just before we went to Benson's, we were very happy with the service we recieved.

October 22, 2023
Rated 5 out of 5 stars

The choice was overwhelming

The choice was overwhelming. Ian at Llanelli was so helpful had great knowledge of all the beds and frames in store. He was able to direct us to what we were looking for and offered a choice for us to choose from . We felt relaxed and not pressured . He was able to give us a delivery date suitable for us . Excellent salesman

October 17, 2023
Rated 5 out of 5 stars

Excellent service and patience

I work as a carer for a lady with health issues. She was the customer in this purchase, and she was treated with the utmost respect by both of the salesmen at Bensons Llanelli store.
Both she and I were impressed with the service and patience shown.

September 27, 2023
Rated 5 out of 5 stars

Great customer service

Great customer service. Ian was brilliant, made sure we had the best bed for us and not the best sale for him. He really listened to us and our needs. Will definitely be recommending Benson for Beds Llanelli.

September 23, 2023
Rated 5 out of 5 stars

Staff were fantastic!

We arrived in store to be greeted by John. A bubbly friendly guy who couldn't do enough to help!
He asked what we were looking for and what sort of thing we wanted. Rather than him say 'oh I think you should try x y and z.' He listened to our needs (health issues) and assisted gratefully from there. John was not pushy with the sale and the conversation flowed as we were in the process of choosing a mattress/bed. His colleague Cameron was amazing with our children. As well as seeing to other customers that came into store when cameron did not have customers he engaged with our children on their level. My daughters both said to me aged 6+3 'mum that man is very friendly and so funny'
We could not thanks these guys anymore! Thank you so much for a wonderful experience while shopping in store!

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, so helpful and full of knowledge!

September 11, 2023
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Reply from Bensons For Beds - Llanelli374

What a fantastic review, thankyou for taking the time to write this - Team Bensons

Rated 5 out of 5 stars

A great experience

I was welcomed with a smile the moment I entered the store on Saturday 9th Sept Ian listened to my needs and advised accordingly. I tested a couple of mattress and decided which one would suit be best for my adjustable bed and my comfort with a back problem. I was asked for the length of the bed which I wasn’t sure of and rang them back later with the correct measurement. As I was near the store today Monday and was met with a smile and welcome by the store Manager who had completed my order and had my new invoice ready for me. Such kind lovely people, and I felt at ease and comfortable in their presence. I’m very thankful to them as they really cared.

September 9, 2023
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Reply from Bensons For Beds - Llanelli374

Thankyou so much for this amazing review, we really appreciate it. We will send your review over to the store so that the advisors in store can get the recognition that they deserve - Team Bensons

Rated 5 out of 5 stars

Very friendly and informative

Very friendly and informative, listened to what our needs were.

September 2, 2023
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Reply from Bensons For Beds - Llanelli374

Thank you so much for taking the time to leave us some positive comments. -Team Bensons

Rated 5 out of 5 stars

Mattress purchase

The staff were friendly,knowledgeable and very helpful. Spent time detailing different mattresses

August 28, 2023
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Reply from Bensons For Beds - Llanelli374

Thank you so much for your great review! -Team Bensons

Rated 5 out of 5 stars

Good customer service

Cameron made us feel at ease no pressure and he was very informative

August 30, 2023
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Reply from Bensons For Beds - Llanelli374

Thank you so much for taking the time to leave us some positive comments. -Team Bensons

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