The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... See more
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... See more
Company replied
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... See more
Company replied
Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Luton222
Thank you for your kind words! Our team takes pride in their knowledge and dedication to providing exceptional service to our customers. We appreciate the opportunity to assist you and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We strive to provide the best customer service possible and we are thrilled to hear that it has been recognized. It was our pleasure to assist you and we hope to have the opportunity to do so again in the future, Megan at Customer Care
remedy friendly and helpful advice and…
remedy friendly and helpful advice and service given by Patryca
July 7, 2025
Reply from Bensons For Beds - Luton222
Thank you for the kind words! We are happy to hear that Patryca provided you with friendly and helpful advice and service. We strive to provide exceptional customer experiences. See you next time, Megan at Customer Care
Excellent Service,Patrycja was very…
Excellent Service,Patrycja was very Helpful& Explained The Difference Between The Mattresses. Would Highly recommend this Store .
June 29, 2025
Reply from Bensons For Beds - Luton222
Thank you for your feedback! We're so glad that Patrycja was able to assist and provide valuable information. We pride ourselves on providing excellent service and we're happy to hear that you would recommend our store. Thanks for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We strive to provide top-notch service and are thrilled to hear that our staff made your experience even better. We appreciate your support and look forward to seeing you again soon.
Thank you for choosing us, Megan at Customer Care
Customer service has been superb from…
Customer service has been superb from beginning to end and Patricia in the store was amazing. She was knowledgeable about each item and advised on colours, look, comfort etc.
Steven the manager was great with every query we had and they were both patient, letting us be sure of sizes etc. Would definitely return again and it is evident that there has been a significant increase in quality of products available at Bensons.
Hopefully when the goods arrive and are out up it'll look great.
June 28, 2025
Reply from Bensons For Beds - Luton222
We appreciate your fantastic review! It's great to hear that you received superb support and found our team members helpful and patient. We're glad you noticed the improved product quality and hope you love your new items! Take care, Megan at Customer Care
We had a fantastic experience at the…
We had a fantastic experience at the Luton Hatters Way retail park store. Ibraheem was helpful and informative, giving us great advice on which mid sleeper to purchase for our daughter. Would highly recommend.
June 15, 2025
Reply from Bensons For Beds - Luton222
We're so glad to hear about the fantastic experience you had at our Luton store! It's great that our colleague was so helpful and informative when advising you on your daughter's mid sleeper bed. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Luton222
We appreciate your feedback Wayne! We're happy to hear our staff provided attentive and knowledgeable service. Thank you for your kind words, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your amazing 5 star review Mr Khan. We appreciate your time and thank you for shopping with us! Sleep well, Megan at Customer Care
Our sales rep Patricia was absolutely…
Our sales rep Patricia was absolutely the main reason we ended up with a tempur matress
June 10, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that our sales representative played such a vital role in your decision-making process. Thank you for sharing your wonderful experience with us!
Thank you, Megan at Customer Care
Always excellant service from Stephen
Always excellant service from Stephen. He's very knowledgeable and knows his stuff
June 9, 2025
Reply from Bensons For Beds - Luton222
We appreciate you sharing your positive experience! We're glad to hear that you consistently receive excellent and knowledgeable service. Thank you for shopping with us, Megan at Customer Care
Patricja was absolutely incredible…
Patricja was absolutely incredible helping me and my daughter choose her next bed. Thank you again for the wonderful experience.
June 4, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you and your daughter had a wonderful experience with us Mr Rios. It's great to know that our team was so helpful in choosing the perfect bed! Thank you for your feedback, Megan at Customer care
Great customer service
I was promptly attended to and the whole purchase process was quick and stress-free
May 29, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you were promptly attended to and found the purchase process quick and stress-free. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Luton222
We appreciate your feedback! We are so glad to hear that our team members were friendly and helpful during your visit with us. Thank you, Megan at Customer Care
Good experience sales person and…
Good experience sales person and Manager were extremely helpful would recommend
May 30, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that our sales team and manager were helpful. We appreciate your recommendation and positive feedback very much! Thank you, Megan at Customer Care
Excellent customer service.
Excellent customer service.
Staff were very friendly and welcoming and took time to show us the variety and quality of products that were available to my disposal thus I was able to select what was most suitable for my need in regards to cash and kind and i am very happy with my purchase.
May 27, 2025
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback! We are so glad to hear that our staff were friendly and helpful in guiding you through our products. We are happy you are pleased with your purchase. Take care, Megan at Customer care
Great customer service
I recently purchased a mattress and I couldn't be happier with the experience! Ibrahim, sales representative, was absolutely fantastic. He was professional, friendly, and knowledgeable about the products. He took the time to answer all my questions, and his expertise helped me find the perfect mattress for my needs. His personable approach made the entire process enjoyable and stress-free 😃
May 24, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear you had a fantastic experience purchasing a mattress with us Samrah! It's great to know that our sales representative was professional, friendly, and knowledgeable. We appreciate your feedback and are glad you found the perfect mattress for your needs. Thanks for choosing us, Megan at Customer care
Good Store .
As I entered the Store I was greeted & asked how they could help me ? as I wanted a Mattress, I was appointed to store assistant who listened to what I wanted, she showed me different Mattresses, giving me information on them . She was very Polite, Helpful putting no Salespersons pressure on me to buy . Good Store manners .
May 21, 2025
Reply from Bensons For Beds - Luton222
We're glad you enjoyed your mattress-buying experience. It's great to know our team member listened to your needs and provided helpful information without pressure. We appreciate your positive feedback regarding our store manners. Take care, Megan at Customer Care
Great service
The store in Luton went above and beyond, manager Steven was very helpful
May 18, 2025
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We are thrilled to hear that our Luton store and manager, Steven, exceeded your expectations. Our team is always here to help with whatever you may need. See you soon! ✨
Best sales women of the year
We went to the store to see if they sale any shoe cabinet, but the Manager Shameela was so good at her job that I end up purchasing a bed, Cabinet and a blanket box over £1800. She explained to us all the essentials requirements according to our budget.
May 5, 2025
Unprompted review
Reply from Bensons For Beds - Luton222
We are thrilled to hear about your positive experience with our Manager Shameela. It's our goal to provide excellent service and help you find the perfect items for your budget. Thank you for choosing us!
Sleep well, Team Bensons💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.