We bought a bed frame from the Manchester branch yesterday. Shomila was lovely, friendly, and very helpful, guiding us through everything. Excellent customer service — highly recommended!
Company replied
Location
Switch locationUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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See what reviewers are saying
Very positive experience! I honestly cannot fault the customer service team. They have gone above and beyond to help me, and their support has been exceptional so far. After such an awful experience... See more
Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... See more
Company replied
I placed an order in September for a Slumberland double 2+2 bed base, mattress and headboard. The next day I had doubts about whether I had chosen the right mattress, so I contacted customer service... See more
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Company details
About Bensons For Beds - Manchester White City596
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, United Kingdom
- 1618770581
4.7
Excellent
637 reviews
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Wonderful customer service!
Wonderful customer service!
I would highly recommend this company for first class care. They helped my mother from choosing the right bed to delivery.
May 30, 2026
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear we provided such wonderful customer service and first-class care for your mother, from selection to delivery. Thank you for your recommendation!
Team Bensons
Going into the store in white city…
Going into the store in white city manchester the staff were helpful then left us to browse,picked the bed I wanted and it's so comfy😄
May 5, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're so glad you found our team helpful and that you love your new, comfy bed! Thank you for sharing your positive experience.
Team Bensons
The staff was great
The staff was great, really helpful. I'm happy with my new bed and mattress. All delivered on time and with efficiency.
May 11, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're so pleased our staff was helpful and your new bed and mattress were delivered on time and efficiently. Thank you for your feedback!
Team Bensons
Very good
Very good
Areen was very helpful with helping us choose a king size bed
Gave good suggestions and feedback
May 28, 2026
Reply from Bensons For Beds - Manchester White City596
We're so glad our team's helpful suggestions made choosing your bed easy. Thank you for sharing!
Team Bensons
Reply from Bensons For Beds - Manchester White City596
Thank you for sharing your positive experience with us.
Team Bensons
Reply from Bensons For Beds - Manchester White City596
Thank you! We're so pleased you found our team welcoming and very helpful. We appreciate your feedback!
Team Bensons
Reply from Bensons For Beds - Manchester White City596
Thank you for your feedback, it is highly appreciated!
Team Bensons
Bensons held our order for over 3…
Bensons held our order for over 3 months due to a slow house completion and delivered exactly on the day we arranged after delaying delivery several times, could not be happier with the service and the bed!!
May 18, 2026
Reply from Bensons For Beds - Manchester White City596
We're so glad we could accommodate your delivery needs and that you're happy with your new bed. Thank you for your kind words!
Team Bensons - Jess
Everything was very good
Everything was very good. The help and advice in store was great. The two delivery guys, Joe and Mohammed were the nicest people you could ever meet.
May 18, 2026
Reply from Bensons For Beds - Manchester White City596
We're so pleased to hear everything was very good! We're glad our in-store team provided great advice and that our delivery colleagues were so kind.
Team Bensons - Jess
Mariam and Scot are the best people I…
Mariam and Scot are the best people I have ever worked with in England - no jokes
May 18, 2026
Reply from Bensons For Beds - Manchester White City596
We are so glad to hear you had such a positive experience with our team. Thank you for your kind words.
Team Bensons
Scott’s your man
A young lad called Scott served me at Benson for Beds in White City, he was so welcoming and knowledgeable. He let me try out a number of mattresses and put no pressure on me at all, instead just took his time and let me make a decision. He was a credit to the team.
Thank you
Rebekka
May 16, 2026
Reply from Bensons For Beds - Manchester White City596
We're delighted to hear about your positive experience at our White City store! It's wonderful to know our team member was welcoming, knowledgeable, and provided excellent assistance without pressure. Thank you for your kind words.
Team Bensons - Jess
Reply from Bensons For Beds - Manchester White City596
We are glad you enjoyed your experience. We appreciate your positive feedback.
Team Bensons - Jess
Reply from Bensons For Beds - Manchester White City596
We're so pleased you enjoyed the product and our service! Thank you for your wonderful feedback.
Team Bensons - Jess
Exceptional Service from Marcus at Bensons for Beds
Huge thank you to Marcus at Bensons for Beds in Old Trafford for helping me find the perfect mattress! I knew absolutely nothing about mattresses going into the process and honestly had no idea where to even start, but Marcus made the whole experience so easy and enjoyable.
I first went into store a couple of months before my move just to have a look around and get some advice, and Marcus was incredibly helpful from the start. Once everything was finally in place with my move, I went straight back to Bensons specifically so I could order my mattress through him.
Marcus is incredibly charismatic, knowledgeable and genuinely great at what he does. What really impressed me was that even after over a month, he still remembered me and even remembered my mattress preferences, which made the whole experience feel really personal and showed how much he genuinely cares about his customers.
He’s an incredible salesman, drives a hard bargain and somehow knows absolutely everything there is to know about mattresses (how anyone can know that much about mattresses I will never know). He took the time to explain everything properly, answer all my questions and made sure I chose the right one for me.
The customer service was brilliant throughout and the whole process felt really stress free. I’ve now ordered my mattress and couldn’t be happier with the experience. Would highly recommend Marcus to anyone looking for a new bed or mattress!
May 7, 2026
Reply from Bensons For Beds - Manchester White City596
Wow—what a fantastic review! 😊 Marcus will be absolutely chuffed. Thanks so much for sharing your experience, and we’re thrilled you found the perfect mattress. Sleep well! 🛏️✨
Excellent sales experience.
Excellent sales experience in the store, and a subsequent quick delivery time. All staff from start to finish were efficient and courteous.
April 12, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for sharing! 😊 We’re delighted to hear you had an excellent sales experience and that delivery was nice and quick. It’s great to know the whole team was efficient and courteous from start to finish—enjoy your new bed! 🛏️✨
Reply from Bensons For Beds - Manchester White City596
We appreciate you taking the time to leave us this great review! We are happy the pillows were delivered on time and are working out well.
Team Bensons
Excellent service by Tony no rush went…
Excellent service by Tony no rush went through everything brilliant
April 29, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you! 😊 We’re delighted Tony took the time to go through everything properly—brilliant service makes all the difference. Enjoy your new bed! 🛏️✨
Delivery was on time lads we’re very…
Delivery was on time lads we’re very polite everything went smoothly
April 30, 2026
Reply from Bensons For Beds - Manchester White City596
We're so happy to hear that your delivery was on time and that our team was polite, ensuring a smooth experience!
Team Bensons
Very Good Customer service
The member of staff (Mariam) was very curteous and helpful. Very profesional service.
Also a big thank you to Ant and Ducan for the smooth delivery and their help in getting the heavy matress to the bedroom.
April 24, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your lovely feedback! We’re delighted to hear Mariam provided such courteous and professional service — we’ll be sure to pass on your kind words to her. A big thank you as well for mentioning Ant and Duncan; we’re so pleased the delivery went smoothly and they could help with getting everything safely into place. We really appreciate you taking the time to share your experience!
The overall experience was very good
The overall experience was very good - the order and delivery went ahead on time.
The delivery team (Ant and Duncan) were very professional and very efficient.
April 23, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you! 😊 We’re delighted everything went smoothly and that Ant and Duncan were so professional and efficient. We’ll be sure to pass on your kind words! 🛏️✨
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