Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... See more
Company replied
Location
Switch locationUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... See more
Made to feel very welcome. Staff were excellent, very helpful and explained everything in great detail. Very pleased with the service we received.
Company replied
I am very impressed with this company. I had to use their exchange guarantee and they were extremely helpful and friendly. I have no hesitation in recommending them.
Company replied
Company details
About Bensons For Beds - Manchester White City596
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, United Kingdom
- 1618770581
4.7
Excellent
623 reviews
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Helpful
Helpful, friendly knowledgeable assistant at the shop. Mattress delivered efficiently on time as arranged and old one taken away. Price was good.
February 9, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that you found our assistant helpful, friendly, and knowledgeable! We appreciate your positive feedback regarding our efficient, on-time delivery and good prices.
Reply from Bensons For Beds - Manchester White City596
We appreciate your feedback. We're happy to hear customer service was good.
Manchester White City
We'd been looking for a bed for a while and tried several shops. Bensons White City were the only ones that had all the beds we wanted to try out which meant having to travel to Manchester on the Saturday. On arrival, Marcus was brilliant. He was polite, professional and friendly, but most importantly, he knew his stuff. It was important for us to invest in the right bed, so the journey had to matter. After maybe an hour and a half of checking beds and pillows, we purchased an iGel natural 5000i firm kingsize. Thank you Marcus and thank you Bensons for Beds White City
January 31, 2026
Reply from Bensons For Beds - Manchester White City596
We appreciate you sharing your positive experience. It's great to hear that you found what you were looking for and that our team member was so helpful. Thank you for your feedback!
Very accommodating with delivery dates…
Very accommodating with delivery dates and times . Good in store
advice and information
January 30, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that our team was accommodating with delivery and provided helpful in-store advice. Thank you for your positive feedback,
Megan at Customer Care
There was no refund for the delivery…
There was no refund for the delivery charges, and the delivery address was not changed as requested. I previously purchased two mattresses from your company, and this time I ordered four beds. However, I am extremely disappointed with your service. After taking my payment, there has been no follow-up or communication at all. This is unacceptable and very unprofessional. I expect this issue to be resolved immediately.
January 27, 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for sharing your feedback, and I’m very sorry to hear about the issues you experienced with your delivery and the lack of communication you received. This is not the standard of service we aim to provide, especially for a valued returning customer.
Thank you for discussing this with us today- I can confirm that these concerns have now been addressed directly with you and if we can help with anything else at all, please do let us know,
Megan at Customer Care
Great purchase and delivery!
January 26, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that you are pleased with your purchase and delivery experience. Thank you for your positive feedback!
Good quality but significant delay in…
Good quality but significant delay in delivery to what promised.
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We appreciate your feedback on the quality. We regret that the delivery was slower than expected.
Excellent bed base
Excellent bed base, really solid oak and great space saving. Delivery was well communicated and bang on time!
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that you find our bed base excellent! It's great to know the solid oak and space-saving design meet your needs, and our delivery service was punctual. Thanks!
Maz at the White City Retail Park…
Maz at the White City Retail Park helped us choose a mattress to suit both our needs at the end of December, she spent quite a bit of time with us and was very thorough showing us different mattresses we would be happy with....and we are
December 28, 2025
Reply from Bensons For Beds - Manchester White City596
We’re so glad Maz took the time to help you find the perfect mattress for both your needs – sounds like a great match! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Manchester White City596
We’re delighted to hear you experienced professional service and quick delivery. Thank you for your positive review – Lauryn at Customer Care 💜
We were greeted by a very friendly lady…
We were greeted by a very friendly lady (Shamaila) and were offered the Mattress ‘sorting hat’ and tested the recommended selection. Even the financing application was easy.
January 5, 2026
Reply from Bensons For Beds - Manchester White City596
We're happy you felt welcomed and found our mattress selection process helpful. It's great the financing application was easy for you. Thanks for your feedback,
Megan at Customer Care
Very good range to choose from
Very good range to choose from, plenty of time to try things out and helpful assistance to make the right decision for me. Although it was clear they wanted my business, I didn’t feel pressured to buy.
December 30, 2025
Reply from Bensons For Beds - Manchester White City596
We appreciate you sharing your experience. We're happy to hear that you found a good range to choose from and had helpful assistance without feeling pressured.
Stewart - Team Bensons
The attention to detail provided by…
The attention to detail provided by Tony at the store in Whitecity Manchester, was the reason why we purchased a new mattress and bed.
December 31, 2025
Reply from Bensons For Beds - Manchester White City596
Attention to detail is what we aim for—thanks for noticing and trusting us with your purchase!
Until next time, take care,
Megan at Customer Care!
Helpful sales person
Helpful sales person, allowed to have a wander around the store without being pestered
December 30, 2025
Reply from Bensons For Beds - Manchester White City596
We appreciate you sharing your experience. We are so glad the salesperson was helpful and you were allowed to wander without being bothered.
We’d love to serve you again in the future.
Megan at Customer Care
I ordered super king size bed and it's…
I ordered super king size bed and it's Great product! The quality is excellent and it works exactly as described. I’m very satisfied with my purchase and would definitely recommend it.
December 22, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your feedback! We’re delighted you’re happy with your super king bed and that the quality met your expectations. Thank you for your positive review – Lauryn at Customer Care 💜
Well impressed
Right from the outset of entering Bensons Store in Old Trafford to the final delivery we have been very impressed with Bensons, with their care, communication, and detail to attention
December 24, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We’re delighted to hear your experience with our Old Trafford store and delivery team was so positive, and that our care, communication, and attention to detail stood out from start to finish. Thank you for your positive review – Lauryn at Customer Care 💜
Delivery was on time .the men were polite efficient.
Delivery wS on time . The
December 18, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that your delivery arrived on time! We appreciate you taking the time to leave us feedback.
Keaton - Team Bensons
Ensure you sign after looking at the finished assembly and get to know about mattress maintenance.
Delivery and time are met as guided and regular text messages were sent through the process until delivery.
December 16, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that our delivery service met your expectations. It's great to know that you were informed throughout the delivery process. Thank you for your feedback.
Fast professional and friendly
Absolutely brilliant arrived within the time slot given, driver and driver's mate (Ahmed) were very friendly and professional. All 5 large items placed upstairs as requested.
Well done to Bensons for beds for an amazing experience A*
December 16, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that your delivery arrived within the given time. It's great to know that our team was friendly and professional and placed all items upstairs as requested. Thank you for the amazing feedback!
Incorrect bed base delivered
Everything seemed to go well with the order process but the wrong bed base was delivered, due to an error in the inputting of the item code, of which I was unaware. I am now having to wait a further 4 weeks for the correct item. So, overall, not impressed, although delivery men and store staff were very polite, apologetic and helpful.
December 12, 2025
Reply from Bensons For Beds - Manchester White City596
We regret that the incorrect bed base was delivered due to an item code error, and we appreciate your patience. We're sorry for the further delay you're experiencing.
If you would like to discuss this further with us please reach out on: 0333 222 6800.
Once again, we are sorry to hear about this.
Team Bensons
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