I’m very happy with my experience at Bensons for Beds. The great offers and discounts made it much easier for us to choose and buy a new bed. The staff were very friendly and helpful, especially Mr Ad... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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The service was first class from a very helpful salesperson in the store to the very professional delivery people. We were informed on the day what time they would arrive and how far away they were.... See more
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use... See more
Company replied
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge A smashing delivery team very polite and put the bed together for us many thanks
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
123 reviews
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Reply from Bensons For Beds - New Malden
We're very glad you had a great experience. Thank you for sharing your positive feedback with us.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - New Malden
We're happy to hear that you found our team knowledgeable and kind. We appreciate your positive feedback and thank you for sharing! Take care, Megan at Customer Care
Good choice of quality beds and…
Good choice of quality beds and mattresses and good service.
July 29, 2025
Reply from Bensons For Beds - New Malden
Thank you for your positive review! We take pride in providing our customers with high-quality beds and mattresses, and we are happy that our service met your expectations. We look forward to seeing you again in the future, Megan at Customer Care
Very good syed the sales man
July 19, 2025
Reply from Bensons For Beds - New Malden
Thank you for the positive review! Syed is an excellent salesperson and we are glad he provided great service. We hope to see you again soon, Megan at Customer Care
Good Customer service and price
Good customer service, reasonable price for mattresses and deliver on time right to the beds.
June 3, 2025
Reply from Bensons For Beds - New Malden
Thank you for your feedback! We are thrilled to hear that you had a positive experience with our customer service and delivery process. We strive to provide quality products at reasonable prices, and we are grateful for your trust in us. Sleep well on your new mattress, Megan at Customer Care
Reply from Bensons For Beds - New Malden
Thank you for your kind words! Our staff takes pride in providing exceptional service and we are thrilled to hear that you were pleased with their knowledge and friendliness. We look forward to welcoming you back again soon, Megan at Customer Care
Reply from Bensons For Beds - New Malden
Thank you so much for your kind words! We're thrilled that you had a great experience with Addy. It's always our goal to provide exceptional service to our customers. Thank you for choosing us,
Megan at Customer Care
Great team, service and variety
I had an amazing experience at the New Malden branch last week. Despite coming to the store only 20 minutes before closing Syed and his team were very welcoming. They didn’t rush me at any point and so I was able to choose a mattress that I wanted to purchase. Thank you for being patient, caring, and understanding. I would really recommend this branch.
June 2, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that you had an amazing experience at our branch. We appreciate you mentioning how welcoming our team was and that they provided you with the time needed to choose a mattress. Thank you for recommending us, Megan at Customer Care
New maldan Benson for beds
I visited bensons for beds at New Malden. I was quickly approached by a team member. I was looking for a bed and mattress and headboard. The staff guided me and helped me a lot. I also was told. Take your time. I ended up buying a bed and mattress and headboard. Plus there was a good offer going on two free pillows + a discount. I was pleased with the sale
I would recommend anybody to go to Benson's for beds and have a look for yourself. Sometimes it's better to actually go into store and feel the mattress I hope this helps. Anybody looking for a bed
May 13, 2025
Reply from Bensons For Beds - New Malden
Thank you for your glowing review! We are thrilled to hear that you had a positive experience at our New Malden store and were able to find the perfect bed, mattress, and headboard. We always strive to provide exceptional service to our customers and are glad our team members were able to guide and assist you. Don't forget to enjoy your two free pillows and discount - happy sleeping!
Reply from Bensons For Beds - New Malden
Thank you for your kind words! We strive to provide a great shopping experience with a variety of products, knowledgeable team members, and competitive prices. We appreciate your support!
Sleep well, Team Bensons💜
Great service from the sales attendant
Great service from the sales attendant. Good variety of bed choices and price options too
May 4, 2025
Reply from Bensons For Beds - New Malden
Thrilled to hear you had a great experience with our sales expert and found a perfect bed at a reasonable price! We strive to provide top-notch service and quality options for our customers. Thank you for choosing us!
Sleep well,
Team Bensons💜
Went in looking for a mattress
Went in looking for a mattress, ended up with a mattress, duvet and pillow for a super price. Thanks to the very helpful, friendly and knowledgeable Nabil, who talked me through many products. Very pleased with my purchases. Looking forward to my delivery and hopefully a new and improved sleeping experience.
April 30, 2025
Reply from Bensons For Beds - New Malden
Thank you for choosing us for your bedding needs! We are thrilled to hear that you had a great experience with our team, especially Nabil. We hope our products bring you a comfortable and peaceful sleep. Thank you for your review and we look forward to serving you again in the future!
Sleep well,
Team Bensons💜
Reply from Bensons For Beds - New Malden
Thank you for the positive feedback! We're thrilled to hear you had a great experience with Monika's professional and quick service. We hope to see you again soon! 😊
Sleep well,
Team Bensons💜
Excellent sales experience
I was helped by Addy in New the New Malden branch. He was very professional, personable and knowledgeable and I didn’t feel rushed. I was considering buying another mattress and he recommended before I did I tried several others and he explained the pros and cons of each of them. This helped me choose the one I purchased which I hope will live up to the quality promised. He explained the 40 night guarantee in the event it isn’t right for me I can exchange for a different mattress.
April 22, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your kind words. We're glad you had a great experience at our New Malden branch with Addy. We hope you enjoy your new purchase and take advantage of our 40 night guarantee if needed. Sleep well, Team Bensons💜
Reply from Bensons For Beds - New Malden
Thank you for your kind words and positive feedback! We strive to provide a seamless ordering and delivery experience for all our customers. We appreciate your support! Sleep well, Team Bensons💜
5 star service from Monika and Nabil
Monika and Nabil were so helpful and knowledgable. They both helped us choose our dream bed for our new home. Thank you both. One disadvantage, this store doesn't accept cash....
April 20, 2025
Reply from Bensons For Beds - New Malden
Thank you for choosing our store for your new bed! We're thrilled that Monika and Nabil were able to provide such great assistance. We apologise for the inconvenience regarding our payment policy, but we hope you love your dream bed! Sleep well, Team Bensons💜
This is the second time l've been to…
This is the second time l've been to Bensons for bed branch in New Malden. I have been served by the same lady, I believe she is the manager. She has immense customer service skills. Very Friendly, helpful and polite.
April 15, 2025
Reply from Bensons For Beds - New Malden
"Thank you for your continuous support and kind words! We are privileged to have such a great manager who goes above and beyond for our customers. We can't wait to see you at Bensons for bed again!"
So very happy with the products and…
So very happy with the products and services. Will absolutely recommend this company to others and definitely will buy again.
April 10, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our products and services. We look forward to serving you again and appreciate any recommendations to others. #satisfiedcustomer #thankyou
BENSONS FOR BEDS
BENSONS FOR BEDS - communication is shocking no one talks to each other or communicates via the Internet. I was told by customers services to go to my local store which now isn't local due to my local branch closing down. I drove an hr away for the manager to say he couldn't do anything on the system as it was locked by head office as i needed a replacement bed base due to this breaking now for the 2nd time. This had been going on since January and we are now in April. The branch couldn't get hold of head office at the time of me being in store so he said he would keep trying. Eventually head office released something on the system for them to go ahead and change the bed base and booking a delivery date. 2 days before delivery I was then called by someone else from the store to say it wasn't being delivered then as the manager of the store did not sort out payment as it was a straight swap so again I then had to wait another 3 weeks for the delivery
January 15, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We apologise for the inconvenience you have experienced. Our team is working diligently to improve communication across all channels to better assist our customers. We appreciate your patience and understanding.
There are a wide variety of beds and…
There are a wide variety of beds and mattresses, which you can try on. The staff Linda was very kind and patient in placing the order. We purchased 2 ottoman bed frames and two mattresses from here.
April 4, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team member Linda and that you found the perfect beds and mattresses at our store. We appreciate your business and hope you enjoy your new ottoman bed frames and mattresses.
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