Very friendly, polite and courteous member of staff. I'm not sure I can mention name but it began with S Took a lot of time to ensure I had correct pillow to start, then undertook the programme for... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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The team were very polite and professional, from the moment I visited the shop to the delivery of my mattress. The sleep expert, Sinead, who assisted me was patient, attentive and very helpful.... See more
Company replied
Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... See more
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The sales member was very helpful, she gave us advise on the two types of mattress we were looking at, without being anything but professional. She explained the differences in both types and allowed... See more
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Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
488 reviews
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Reply from Bensons For Beds - Norwich148
Thank you for sharing your positive experience with us.
Team Bensons
Sinead was really friendly and helpful
Sinead was really friendly and helpful. We have scheduled for the mattress to be delivered on our move in date. We returned the day after purchase to make a change to our order which was easy and processed quickly. Thanks.
May 27, 2026
Reply from Bensons For Beds - Norwich148
We're so pleased to hear our team member was friendly and helpful, and that your order change was processed quickly and easily. We appreciate your kind words!
Team Bensons
I Wasn't Happy Because They Charged Me…
I Wasn't Happy Because They Charged Me Internet Credit Rate on My Bedroom Furniture I Wanted So I'm Not Very Happy as Got Told It Was Free when Went To The Norwich Benson For Beds Store in April 2026 Sometime So Im Very Disappointed as I am Going Through Crisis Cost of Living Finance Issues Money Worries So It Would of Helped If The Interest Rate Credit Was Free of Charge at Any Cost of The Products you Buy with Any Retail Stores.
May 19, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We’re sorry to hear you’re unhappy with your experience and understand your concerns. When finance is chosen, all agreements and credit terms – including any interest rates – are clearly outlined and accepted and signed by the customer at the point of purchase. Interest rates are set by the finance provider and depend on individual financial circumstances. We’ve since discussed this outcome with you.
Thank you for your patience.
The lady that help us was so welcoming…
The lady that help us was so welcoming and helpful she help us pick the right mattress for both of us 10 out of 10
May 20, 2026
Reply from Bensons For Beds - Norwich148
We're so pleased our team provided such a welcoming and helpful experience, assisting you in finding the perfect mattress!
Team Bensons
Most helpfully staff member. Great range of options 👌
The lady that served us was most helpful and knowledgeable
May 15, 2026
Reply from Bensons For Beds - Norwich148
We're so glad our team member was helpful and knowledgeable. Thank you for your kind feedback!
Team Bensons
Excellent bed
Excellent service at the shop and all through the process with email updates and the delivery team where excellent as well
May 14, 2026
Reply from Bensons For Beds - Norwich148
We are so pleased to hear about your excellent experience with our shop and delivery team! Thank you for your kind words.
Team Bensons
A straightforward buying process
We explained exactly what we wanted/needed to the person selling. She listened carefully and showed us 3 different possibilities. Once we had chosen, she was knowledgeable about the product and the buying process was easy. Delivery will be straightforward and in good time. The bed will be delivered to the appropriate room. The staff member was friendly and professional.
May 12, 2026
Reply from Bensons For Beds - Norwich148
That’s brilliant to hear! 😊 Sounds like you had a smooth and well-guided experience from start to finish—thanks so much for sharing! ✨
Great information
Great information, very informative of the products.No pressure to buy discussed options on how to buy for affordability .
May 5, 2026
Reply from Bensons For Beds - Norwich148
We appreciate you taking the time to leave us a review! We're so glad to hear that you found our team informative and helpful with options to consider.
Team Bensons
Friendly and knowledgeable about their…
Friendly and knowledgeable about their products. Quick delivery too.
April 30, 2026
Reply from Bensons For Beds - Norwich148
We're glad you found our team friendly and knowledgeable, and that you experienced a quick delivery. Thanks for your positive feedback!
Team Bensons
Prompt, tidy and very professional.
They turned up at the time they said, were courteous and respectful. The men worked well as a team and were very quick and professional - I would certainly recommend John H and Steven B.
April 27, 2026
Reply from Bensons For Beds - Norwich148
Lovely to hear! We’ll share your kind words with John H and Steven B — thanks so much for recommending us.
Extremely helpful sales assistant
The sales assistant was extremely helpful, we were able to try several mattresses before coming to a decision. Delivery service was first class. Wouldn't hesitate to recommend Bensons.
April 16, 2026
Reply from Bensons For Beds - Norwich148
Thank you for the wonderful feedback! We’re delighted our sales assistant could help you try several mattresses and find the right one for you. It’s great to hear the delivery service was first class — thanks so much for recommending Bensons!
Best service and beds
We went to the Norwich store and we were assisted by Lora. We had the best service! Lora was very friendly, providing us with information as we browsed. We bought a bed, headboard and mattress and it was the easiest experience, thanks to Lora. Highly recommend Bensons, excellent quality goods and the best service.
April 22, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Friendly, easy, and great choices—classic Lora! Thanks so much,
Megan | Customer Care Specialist⭐
Very professional kept us updated on…
Very professional kept us updated on our order from start to finish deliverd when they said it would be lovely staff will definitely use them again and recommend then.
April 21, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We appreciate your positive feedback! We're delighted our professional service kept you informed and that our lovely staff delivered as promised. We look forward to serving you again!
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service
Great customer service sales lady very knowledgeable and helpful with what we were looking for was easy to talk to would recommend
April 16, 2026
Reply from Bensons For Beds - Norwich148
Thank you! We’re delighted our sales colleague was knowledgeable, helpful, and easy to talk to — we really appreciate the recommendation,
Megan | Customer Care Specialist
Had a great experience in Bensons for…
Had a great experience in Bensons for Beds in Norwich. Lora was amazing! She was very knowledgeable about all the products available and went through all the requirements I needed to pick a comfortable mattress and suitable bed. She was very friendly and helpful. Would definitely go back/recommend!
April 8, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy you had a great experience at our Norwich location. It's wonderful to hear that our colleague was so helpful and knowledgeable in assisting you to find the perfect mattress and bed. Thank you for your recommendation!
Team Bensons
Brilliant service from Lora
Brilliant service from Lora, everything was perfect from order to delivery. Great price as well 👍.
April 12, 2026
Reply from Bensons For Beds - Norwich148
Thanks so much for the lovely review! ⭐ Lora will be delighted to hear this. We’re so glad everything from order to delivery was spot on—and at a great price too!
We hope to continue providing you with excellent service in the future,
Megan | Customer Care Specialist✨
Sofa bed shopping
We were looking for a sofa bed and Judy couldn't have been more helpful. She was more than happy to show us them as sofas and beds and measured everything so we knew we had the right size for our room. She was informative without being pushy and we ended up buying a new wardrobe as well.
April 7, 2026
Reply from Bensons For Beds - Norwich148
We're so glad that you found the assistance you received to be helpful. It's great to know that the demonstration and measurements were useful, and that you were able to find both a sofa bed and a wardrobe that suited your needs!
Team Bensons
Excellent all round setvice
Exceptional
Such helpful staff, clearly explained all the options to us, no pushy sales techniques won the purchase.
We are delighted with our new mattress and glad we did lots of research ending up at Bensons for beds.
November 21, 2025
Reply from Bensons For Beds - Norwich148
Thank you for the lovely feedback! 😊 We’re delighted to hear you found the service exceptional, with clear explanations and no pushy sales. It’s great to know all your research paid off and that you’re happy with your new mattress. Enjoy the comfort,
Megan | Customer Care Specialist💜
Lovely staff
Had the best experience with Judy, she’s the main reason we came back for a second look instead of ordering it online, so knowledgeable and patient with us. Always wanting to help
March 29, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for the lovely feedback! We’re so glad Judy’s knowledge and patience made such a difference — she’s exactly why in‑store service still matters. We’re thrilled you came back, and we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist😊
Wardrobe fitments
Very good knowledge. Did bot feel rushed or pushed to buy. Good delivery team. Install in an hour.
March 25, 2026
Reply from Bensons For Beds - Norwich148
Thank you for the great feedback Cheryl! 😊 We’re pleased to hear our team’s knowledge made the difference and that you felt relaxed with no pressure to buy. It’s also great to know delivery and installation went smoothly. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
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