Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed becaus... See more
Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The... See more
Company replied
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to brow... See more
Company replied
The manager was a right grumpy bugger old guy with a bit of a belly. Acting like he owned the place and everyone was below him, even the customers. We went in to ask questions regarding a bed we previ... See more
Company replied
Company details
About Bensons For Beds - Oldham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
4.7
Excellent
182 reviews
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Great customer service and…
Great customer service and communication from both the store staff and delivery team. It was delivered on time and in perfect condition.
October 28, 2026
Great product good staff and fast…
Great product good staff and fast delivery 👍
October 29, 2026
Unprompted review
Great reliable service great lads
October 25, 2026
Amazing In store customer service
Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed because am just wayyyy to comfy ..Highly recommend!!
my dad even went and bought a new bed after he saw mine .. needless to say he’s extremely happy also
February 21, 2026
Shannon at the Elk Mill branch was very…
Shannon at the Elk Mill branch was very knowledgable, she was also very friendly and helped us to find the best bed for us.
She gave us time to look around ourselves and when we needed some help, she was there.
She is an asset to the company
October 24, 2026
May use AI-assist with repliesRead more
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Hypnos mattress's sip and link super king
From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The delivery guys were very friendly and worked well together as a team. They went the extra mile.
Thank you 🤩
October 16, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're thrilled to hear that our team provided you with exceptional service both in-store and during delivery. Your satisfaction means the world to us, and we appreciate your kind words. We look forward to serving you again!
Great people to deal with
Great people to deal with. They keep you in touch with progress from start to finish
October 17, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our communication and support throughout your experience. Our team is dedicated to keeping you informed every step of the way. We look forward to serving you again!
Well informed and supported in our…
Well informed and supported in our decision making. Staff also friendly and approachable
October 13, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're thrilled to hear that our team provided you with the information and support you needed. Our staff takes pride in being friendly and approachable, and we appreciate your recognition. We look forward to serving you again!
Great from start to finish
Great from start to finish. Staff helpful and friendly at Oldham store. Delivery at a time to suit us and happy with the mattress.
October 11, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our Oldham store and that our team was helpful and friendly. It's fantastic to know that the delivery worked well for you and that you're happy with your mattress. We appreciate your support!
Ordered a bed and it was delivered and…
Ordered a bed and it was delivered and assembled the next week. Thank you for a great service
October 5, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our delivery and assembly service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Great service in the store and then the…
Great service in the store and then the guys who came to assemble our bed were quick but efficient.
September 21, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience in our store and that our assembly team met your expectations. Your satisfaction is our priority, and we look forward to serving you again soon!
Mattress purchase.
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to browse without being pestered and after trying out several mattresses we asked for assistance and were treated to excellent service from Owen. He was pleasant,knowledgeable and didn't pressure us in any way. Everything was explained to us very clearly and the whole process was simple and hassle free. 5 gold stars from us.
September 17, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
Thank you for your fantastic review! We're thrilled to hear you had such a positive experience at Elk Mill Oldham. Owen will be delighted to know his service made a difference. We appreciate your support and look forward to helping you again in the future!
We had great service from Shanon at the…
We had great service from Shanon at the Oldham branch.
She was very helpful and knowledgeable.
September 14, 2026
Reply from Bensons For Beds - Oldham
Thank you for your kind words! We're thrilled to hear that Shanon provided you with great service. Our team takes pride in being helpful and knowledgeable, and we appreciate your recognition. We look forward to serving you again at the Oldham branch!
All round very good service
We were able to walk around the store without being harassed by the sales people.
When we were ready to purchase the sales person was very knowledgeable and explained things clearly to us without being pushy.
Would definitely recommend
September 16, 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear you had such a positive experience in our store! It's wonderful to know you could browse at your leisure and that our team was knowledgeable and helpful without being pushy when you were ready to purchase. Thank you for your recommendation!
Team Bensons
Your sales person went the extra mile…
Your sales person went the extra mile for us to try to fit our delivery needs.
Her name is Shannon. You are very lucky to have her in your team.
September 11, 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your positive experience! It's wonderful that Shannon went above and beyond to meet your delivery needs. Thank you for your kind words!
Team Bensons
Ordered the German made wardrobe in…
Ordered the German made wardrobe in June the staff at the Oldham store were brilliant could not do enough to help. The wardrobe was made in Germany so had to wait for delivery after being built. It was delivered and put together on the 3rd September by bensons staff. Again brilliant service.
All in all 10/10 for all the staff involved and the wardrobe is class
September 5, 2026
Reply from Bensons For Beds - Oldham
Thank you for your fantastic review! We're thrilled to hear that our Oldham team provided you with excellent service and that your German wardrobe met your expectations. Your satisfaction means the world to us. We appreciate your support and look forward to serving you again!
Helpful staff
Both members of staff that helped me were excellent. They were informative and not pushy leaving me time to think about what I wanted to do then when I returned a few days later a different member of staff was able to process my order quickly because details had been stored.
September 1, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with excellent service and made your experience smooth and enjoyable. We appreciate your support and look forward to serving you again soon!
Anthony was a fantastic sales guy
Anthony was a fantastic sales guy, he explained all the differences between a Hypnos mattress and a Staples & Co mattress.
He answered all the questions that I asked him and went into great detail about both products.
I would highly recommend Anthony and his team at Bensons for Beds at Elk Mill Oldham, you will not be disappointed.
Thanks again Anthony for all your help and advice on choosing my new mattress.
⭐️⭐️⭐️⭐️⭐️
September 3, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're thrilled to hear that Anthony provided you with such detailed and helpful service. Your recommendation means a lot to us. Enjoy your new Hypnos mattress, and we look forward to welcoming you back to Bensons for Beds in the future!
Minahil was friendly and knowledgeable…
Minahil was friendly and knowledgeable and sorted out exactly what we wanted.
September 3, 2026
Reply from Bensons For Beds - Oldham
Thank you for your kind words! We're thrilled to hear that Minahil provided you with friendly and knowledgeable service. Our team is dedicated to helping you find exactly what you need. We look forward to serving you again soon!
Friendly and all our questions…
Friendly and all our questions answered. No pressure to buy
August 21, 2026
Reply from Bensons For Beds - Oldham
Hi Sharon,
Thanks for the feedback! 😊 We're glad all your questions were answered and that you felt comfortable browsing with no pressure. That's exactly how bed shopping should be! 🛏️
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
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