From the first time we went to the showroom we received immaculate service, right through to delivery day. The store manager was incredibly knowledgeable and helped us decide what was best for us. The... See more
Company replied
Location
Switch locationUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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See what reviewers are saying
We had a really good experience at Benson's for bed, the salesman was very helpful he did not pressurise us even though we spent such a long time in the shop trying every bed! Hopefully we have chosen... See more
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Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... See more
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Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different be... See more
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Company details
About Bensons For Beds - Rayleigh543
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, United Kingdom
- 1268776376
4.8
Excellent
309 reviews
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Fantastic customer service !!
Fantastic customer service and sales knowledge from Vicky at the Rayleigh branch on Boxing day. She literally went through the whole store with my daughter to talk her through mattress options to go with her chosen bed.
We later had to re-arrange our delivery due to work commitments and she talked us through that with ease over the phone.
The two contractors that arrived to deliver the bed and assemble it were on time, courteous great with our dog and did a fantastic job!
We received regular text updates to advise us of our delivery and a time frame nearer the date so we knew we did not have to be home all day.
This is the second great service we have received from Vicky and the team and we would highly recommend.
January 18, 2026
Reply from Bensons For Beds - Rayleigh543
We're happy to hear about the fantastic service you received at the Rayleigh branch, especially the assistance with mattress options. It's great that the delivery and assembly were on time and professionally handled. We appreciate your recommendation and positive feedback.
Great freindly advice from staff
Great freindly advice from staff. Good choice/range to cater for all budgets.
January 12, 2026
Reply from Bensons For Beds - Rayleigh543
We’re so glad you received friendly advice and found plenty of choice for every budget – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Tried out several beds
Tried out several beds. Took advice from james and his colleague on which firmness to try and different brands that would suit our needs. Ordering was easy and our mattress arrived a week later. A smooth process.
January 12, 2026
Reply from Bensons For Beds - Rayleigh543
Thank you for the lovely review! We’re delighted to hear James and his colleague helped you find the right firmness and brand to suit your needs. It’s great to know the ordering was easy and your mattress arrived quickly. We really appreciate your feedback and hope you enjoy a great night’s sleep,
Megan at Customer Care
Very helpful from the start
Very helpful from the start
Good advice and confidence in how to meet our needs
Just a brilliant experience.
January 2, 2026
Reply from Bensons For Beds - Rayleigh543
Brilliant experiences are what we aim for! Thank you for trusting us and letting us help meet your needs.
See you next time! Megan at Customer Care 😊
Faultless
The staff in store we friendly & professional. We were kept updated at every part of the process. Delivery was on time. We would definitely buy from Bensons for beds again.
December 22, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you found our staff friendly and professional, and that you were kept updated throughout the process. We appreciate your feedback and are glad the delivery was on time. Thank you for your review - Lauryn at Customer Care
Staff were great with assisting with…
Staff were great with assisting with style of bed we need/prefer. Would recommend using the Rayleigh Weir branch.
December 5, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff were helpful in finding the perfect bed for you.
Thank you, Team Bensons - Jess
Mattresses
Good service nice sales team especially James, who assisted us in our purchases. Good prices too.
We recommend using this store.
December 7, 2025
Reply from Bensons For Beds - Rayleigh543
We’re delighted to hear you had such a positive experience! It’s great that James provided helpful support and made your purchase easy, and we’re thrilled you found great prices too. Thank you for recommending us! 💜 Thank you for your positive review – Lauryn at Customer Care
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Efficient and bed arrived within 10 days on the day and within the timeslot given. Friendly delivery and great assembly undertaken. Left room tidy.
December 5, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your fantastic feedback Belinda! We’re thrilled everything went smoothly—from helpful staff to timely delivery and tidy assembly.
Your satisfaction means the world to us,
Megan at Customer Care
Plenty of selection of mattresses all…
Plenty of selection of mattresses all good quality useful staff in a good showroom
November 29, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy you found a great mattress selection and helpful staff in our showroom. Thanks for your positive feedback!
Tip top service
Tip top service, expert advice on divan beds for my Dad. No pressure to buy, just good advice and clearly explained options. Can’t rate Bensons Rayleigh highly enough!
November 13, 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you received expert advice and clearly explained options for your Dad's divan bed. We appreciate your high rating of our Rayleigh store!
Looking forward to welcoming you back soon,
Megan at Customer Care
Bensons Great Company To Deal With.
We had a really goof experience with Bensons and there salesman was excellent. We had to change our mattress as it was proving to soft. They were really happy to assist us with a firm mattress to suit our needs.
October 14, 2025
Reply from Bensons For Beds - Rayleigh543
We’re so pleased to hear our team made everything easy and stress-free. It’s great that the salesman helped you find the perfect mattress and assisted with the exchange to ensure your comfort. We love making sure our customers are happy with their choice!
Thank you for your positive review Colin – Lauryn at Customer Care 💜
The salesperson was very helpful sorry…
The salesperson was very helpful sorry forgotten his name and we found a perfect bed!
November 4, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your feedback! We’re delighted to hear the salesperson was so helpful and guided you to the perfect bed. That’s exactly the experience we aim to provide!
Thank you for your positive review Lynne– Lauryn at Customer Care 💜
Salesman was very helpful knew what he…
Salesman was very helpful knew what he was talking about and didn't hurry us in making a decision about what mattress to purchase
October 19, 2025
Reply from Bensons For Beds - Rayleigh543
We're glad you enjoyed your experience. It's great to know the salesperson was helpful and patient while you chose a mattress.
We hope to welcome you back soon!
Megan at Customer Care
The staff are really helpful and I…
The staff are really helpful and I would definitely recommend them to everyone the mattress was so comfortable and we are very happy with bensons
Thank you
October 16, 2025
Reply from Bensons For Beds - Rayleigh543
Thanks so much for your lovely review! We're thrilled to hear you're happy with your mattress and the service you received. It's great to know you'd recommend us — sleep well and enjoy your new bed! Megan at Customer Care🛏️😊
The staff were helpfull proffesional…
The staff were helpfull proffesional and informative.
October 16, 2025
Reply from Bensons For Beds - Rayleigh543
Thanks for the great feedback! We're so pleased to hear our team was helpful, professional, and informative—just what we aim for every time, Megan at Customer Care😊🛏️
Very helpful and friendly staff
September 29, 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind words! We’re glad our team was helpful and friendly.
Best Wishes,
Megan
Bensons for Beds Customer Care
The Lady called Helen
The Lady called Helen, was very helpful, explaining the different types of Mattress that they have, and letting us take the time to choose and try out which one that would suit our needs
September 16, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate you taking the time to share your feedback. We're glad to hear that our team member was helpful in guiding you through our mattress selection to find the perfect fit for your needs.
Thank you,
Lauryn at Customer Care.
Demi the shop assistant was fantastic
Demi the shop assistant was fantastic. Really knew the products but also added a “human” element with little stories of her own life and experiences.
August 29, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our team member's product knowledge and personal touch enhanced your experience. We appreciate you taking the time to share your positive feedback Megan at Customer Care
Helpful friendly staff.
Helpful friendly staff.
Good advice.
Good value.
Swift delivery.
Great delivery service.
August 24, 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our helpful and friendly staff provided you with good advice and service, alongside swift delivery and great value!
Take care, Megan at Customer Care
Happy with outcome .
We chose a bed/ mattress but made a mistake with the mattress. It was to hard , it cost me a extra £170 but I was able to change the mattress which was good considering it was our error. Delivery men friendly and efficient, happy with the outcome .
August 25, 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your feedback and are glad we could help you exchange the mattress, even though it was your error. We're also happy to hear that you found our delivery team friendly and efficient.
Take care,
Megan at Customer care
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