We came across Bensons for Beds by chance while searching for a new bed and finally found exactly what we were looking for. Our experience in the store was excellent. Arif greeted us warmly, took the... See more
Location
Switch locationUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
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Excellent service in store at Reading, prompt and efficient delivery and comfortable mattresses. I’ve taken a star off because there was a small rip in the base fabric of one of the mattresses when it... See more
Company replied
Nadeem was extremely helpful and patient with my specific requirements measurements and queries. There wasnt pressure to make a decision at that time. He left me the space to decide and come back to... See more
Company replied
The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... See more
Company replied
Company details
About Bensons For Beds - Reading Forbury496
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom
- 1189560813
4.7
Excellent
476 reviews
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Very good helpful done the job very well
September 23, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you sharing! We are happy to hear that our service was helpful and completed the job effectively for you.
Thank you,
Lauryn at Customer Care.
Terrible customer service
Terrible customer service
Customer assistant spoke to me as if I have no clue what I wanted. He was more interested in the sales and probably his commission
September 17, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback and we're sorry you had this experience. We'll address this internally to ensure our service meets expectations.
Thank you for your feedback,
Megan at Customer care
Lots of choice and variety
Lots of beds, mattresses and choice in one store. Easy areas to access
September 7, 2025
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you found our selection and store layout helpful Susan. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We appreciate your kind words! Our team is proud to assist our customers with their needs. We are glad we could help you, Megan at Customer Care
Arif the sales assistant was extremely…
Arif the sales assistant was extremely helpful and knowledgeable about the products he was selling.
The follow up emails regarding delivery and care were also useful.
August 28, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you taking the time to share your experience with us. We're happy to hear that our sales assistant was helpful and knowledgeable, and that you found the follow-up emails useful.
Thank you,
Megan at Customer Care
Best customer service and good…
Best customer service and good explanation more choice and very good quality product.
May 26, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate your positive feedback! We're happy you received excellent customer service, a good explanation, more choice, and a very good quality product.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback and are so glad our staff was helpful and made things easy without pressure.
Thank you so much for choosing us Steve.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We're so happy to hear our staff were helpful and friendly! We appreciate you taking the time to share your positive experience with us.
Take care, Megan at Customer Care
Assembly and service
I paid for the assembly of bedroom furniture twice and on both occasions the team damaged the beds. I had to wait weeks for it to be put right and one man was sent the first time and refused to do the job as needed two. More waiting. Customer services were not that helpful when complaining. Ordered a mattress, wrong one arrived. Complaints never resolved. Furniture good, service terrible.
May 23, 2025
Reply from Bensons For Beds - Reading Forbury496
We regret to hear about the issues you experienced with the furniture assembly and incorrect mattress delivery. We acknowledge your frustration with the damages, delays, and unhelpful customer service. We'll review your complaints to improve our service. We can see that the quality issue has since been resolved. Thank you for your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
Thank you for your feedback! We apologize if our representative came across as pushy. We'll address this with our team to ensure a better experience for our customers. We appreciate your business and hope to serve you again soon!
Very helpful and professional
Very helpful and professional. Even when I changed my mind . Thankyou Shayne
August 13, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate your kind words! We're happy to hear that our team was helpful and professional, even when you changed your mind. Thank you! Take care,
Megan at Customer Care
So not impressed I knew what I wanted…
So not impressed I knew what I wanted the bed was on sale, the mattress was priced wrong but once you got the one you wanted it hard to change your mind cost a bit more ok. Delivery wait 3 weeks will deliver between 11:07 - 13:07 good day of delivery time change. 12:30 - 14:30 ok 3rd time change 16:27- 18:27 hoping they do deliver today before it gets dark ( having a laugh ) do I get a refund on delivery
July 28, 2025
Reply from Bensons For Beds - Reading Forbury496
Hi, we're so sorry for any inconvenience you experienced with your order. We value and appreciate your business and will do everything in our power to ensure a timely and hassle-free delivery for you. Thank you for your patience, Megan at Customer Care
Good and helpful staff
Good and helpful staff. Great knowledge and with useful information.
August 1, 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for the positive review! Our team takes pride in providing exceptional service and knowledge to our customers. We're glad to hear you found our staff helpful and informative. Come back and see us again soon! Megan at Customer Care🌟
Really helpful staff n suggested to…
Really helpful staff n suggested to make a decision on our buy.
July 23, 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are thrilled to hear that our staff was able to assist you in making a decision. We strive to provide excellent service to all of our customers. Come back and see us again soon, Megan at Customer Care
Excellent Service and Comfortable Bed
Excellent Service and Comfortable Bed
Delighted with my new bed! The service was excellent from start to finish. The delivery team arrived promptly, assembled the bed quickly and efficiently, and tidied up afterward. Highly recommended.
Reading branch
July 24, 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful review! We are thrilled to hear that you are delighted with your new bed and the service provided by our delivery team. Our goal is to ensure a comfortable and stress-free experience for our customers. Thank you for recommending us, it means a lot to us, Megan at Customer Care
Good collections & customer experience
Good collections & customer experience
Lots of varieties of good quality , also fitting to budget ranges .
Ishry made a positive impact on shopping by explaining and helped to choose the best one as per our needs
July 13, 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are so happy to hear that you had a great experience shopping with us. Our goal is to provide a wide range of high-quality products at affordable prices. We are glad our team member Ishry was able to help you find the perfect item for your needs. We look forward to seeing you again in the future, Megan at Customer Care
First Visit - NAY, Next Visit -YAY
On my first visit to the Reading store, the staff seemed uninterested in explaining products, likely assuming I wasn’t ready to buy. I decided not to return. However, I later found a bed online that piqued my interest, so I visited again, planning to view the item and order online.
This time, I met Ishry, who was exceptional. He thoroughly explained the product’s features, financing options, assembly, and care details. The Reading store has an impressive range of beds and mattresses, but it’s the salesperson’s expertise that truly helps you make an informed decision.
I recommend Bensons for Beds train all staff to provide the same level of service and not focus only on certain customers. Overall, I’m pleased with my purchase and eagerly awaiting delivery.
June 26, 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your honest feedback. We apologise for the previous experience you had in our Reading store but we are thrilled to hear that Ishry provided exceptional service and helped you make an informed decision. We will make sure to feed this back to our team. We appreciate your recommendation and can't wait for you to receive your purchase. Thank you for choosing Bensons for Beds,
Megan at Customer Care
We had a very good experience in the…
We had a very good experience in the store at Reading Forbury Retail park. Farooq our sales executive was really helpful in helping us find the right bed and explained us all the details during the process. I would definitely recommend Benson beds for a high quality products at a reasonable price.
June 27, 2025
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you had a very good experience at our Reading store. We appreciate your highlighting the assistance you received in finding the right bed. We're glad you found our products high quality and reasonably priced. Take care, Megan at Customer Care
Great quality products with a lot of variety
We visited twice this store before making the purchase. The first time staffs were not much helpful and asked us to explore the store by ourselves. However our second time visit was really great and I would really appreciate Ishry’s support. His insights about the product and buying-delivery process gave us confidence and we made the purchase.
June 23, 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We appreciate you sharing your experience with us Sunil. We're glad your second visit was helpful, and you felt confident in making a purchase. We will share your kind words with the team member who assisted you. Thank you for your feedback, Megan at Customer Care
It has been 10 years since we purchased…
It has been 10 years since we purchased our previous bed from Bensons. Ironically 10 years on we were assisted by the same Sales Rep. Richie from the Forbury Gardens store was very helpful on the day of our purchase and has offered great customer service since. We are yet to receive our mattress however the communication from Bensons for Beds has been great up to now.
June 13, 2025
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you had a positive experience during your purchase. It's great to know that the service you received was helpful, and we appreciate your feedback regarding the communication about your mattress delivery. Thank you for sharing, Megan at Customer Care
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