Had a great experience with Timmy in the Liverpool Speke store and the lads that done the delivery where very helpful and also funny
Company replied
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... See more
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Kelly was really helpful and patient when my daughter was deciding which bed to get, explained our options and ordering was a quick & easy process.
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
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Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
194 reviews
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Had a great experience with Timmy in…
Had a great experience with Timmy in the Liverpool Speke store and the lads that done the delivery where very helpful and also funny
September 14, 2026
Reply from Bensons For Beds - Speke
We're thrilled to hear you had a great experience at our Speke store! Our team is always ready to provide helpful and fun service. Thank you for your kind words, and we look forward to seeing you again soon! 😊
Kelly was really helpful and patient…
Kelly was really helpful and patient when my daughter was deciding which bed to get, explained our options and ordering was a quick & easy process.
September 8, 2026
Reply from Bensons For Beds - Speke
Thank you for your kind words! We are thrilled to hear that Kelly provided excellent assistance and made the ordering process easy and smooth. We appreciate your business and hope your daughter loves her new bed!
Reply from Bensons For Beds - Speke
Thank you so much for your kind words! We strive to provide top-notch service every time and are thrilled to hear we succeeded once again. We appreciate your support.
Kelly was knowledgeable, helpful and professional. Lovely lady
Hi
I’ve previously filled/completed this form already based on our recent experience. Thank you to Kelly in the Speke store.
August 28, 2026
Reply from Bensons For Beds - Speke
Hello,
Thank you for your feedback! 😊 We're glad to hear Kelly at our Speke store provided such great service. We'll be sure to pass on your kind words. Thank you for taking the time to share your experience with us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Great service instore with excellent…
Great service instore with excellent communication throughout including up to delivery.
August 31, 2026
Reply from Bensons For Beds - Speke
Thank you for the kind words! We are so pleased that you were happy with our service from store through to delivery. We hope you enjoy your new purchase!
Reply from Bensons For Beds - Speke
Hello Claire,
Thank you for your fantastic review! 😊 We're delighted to hear that you received fab customer service. Providing friendly, helpful, and exceptional support is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosingus, and we hope to see you again soon,
Megan | Customer Care Specialist
The firm mattress we really wanted.
We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper firm! Very happy with the purchase, base and mattress and the overall experience.
August 3, 2026
Reply from Bensons For Beds - Speke
Thank you for your glowing review! We strive to provide our customers with the best quality products, and we are thrilled that our firm mattress exceeded your expectations. We appreciate your business and hope you continue to have a great overall experience with us. Sweet dreams! 😊 #firmmattress #happycustomer
Excellent service at store
Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress
July 26, 2026
Reply from Bensons For Beds - Speke
We're so pleased to hear about the excellent service you received in-store! It's wonderful that our manager was knowledgeable and provided helpful advice. We're also delighted that your delivery was timely and handled by courteous staff, and that you're enjoying your new mattress.
Team Bensons
Customer Service
At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.
July 26, 2026
Reply from Bensons For Beds - Speke
We're absolutely delighted to hear about your fantastic experience at our Speke, Liverpool branch! It's wonderful that our team member provided thorough knowledge, answered all your questions, and was extremely helpful and patient, making your experience a good one.
Team Bensons
Everything perfect from entering the…
Everything perfect from entering the shop to the bed being delivered and set up
July 25, 2026
Reply from Bensons For Beds - Speke
Thank you for your fantastic review! We're delighted to hear that everything was perfect from the moment you entered the store right through to the delivery and setup of your new bed.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights in your new bed! 😊
No pressure selling.
The salesman, Phil, was very helpful and we were able to choose a suitable mattress without feeling under any pressure to buy.
July 17, 2026
Reply from Bensons For Beds - Speke
We're so pleased to hear that our salesperson was very helpful and that you were able to choose a suitable mattress without feeling under any pressure to buy.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Speke
We're so pleased to hear that your experience, from in-store to delivery, was stress-free and really good. Thank you for sharing your positive feedback!
Small double ottoman
I went to Bensons just to have a look at small ottoman double beds as i needed one but was just looking. The assistant was so informative (not at all pushy). I went for a coffee to have a think about it. I came back & bought the bed headboard mattress, delivery, they're taking my old bed AND mattress (with a fee) they will put up my bed & I got a discount. I am a very happy Bensons customer. Especially the fact I live in Manchester & we were in Speke Liverpool where we bought the bed. It was a very great experience. I would recommend to everyone.
July 4, 2026
Unprompted review
Reply from Bensons For Beds - Speke
We're absolutely thrilled to hear about your wonderful experience! It's fantastic that our team member was so informative and helpful without being pushy, making your decision an easy one. We're delighted you're a very happy customer and appreciate your recommendation.
Reply from Bensons For Beds - Speke
We appreciate you sharing your experience with our products. We are always striving to improve.
Team Bensons
Really helpful gentleman in store
Really helpful gentleman in store. Also the delivery drivers were brilliant
July 2, 2026
Reply from Bensons For Beds - Speke
We're so pleased our team in-store was helpful and our delivery drivers were brilliant. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Speke
Thank you for your kind words!
Team Bensons
Excellent …………..
June 26, 2026
Reply from Bensons For Beds - Speke
Thank you for your feedback!
Team Bensons
Lovely and comfortable
Lovely and comfortable. A little high for my little legs though.
June 28, 2026
Reply from Bensons For Beds - Speke
We're glad you find it comfortable! We appreciate your feedback on the height.
Team Bensons
Excellent service from Kelly at Speke…
Excellent service from Kelly, thank you! Very helpful in the purchase of a mattress.
June 18, 2026
Reply from Bensons For Beds - Speke
We're so pleased our team was helpful with your mattress purchase! Thank you for your kind feedback.
Team Bensons
From 1st visit to order to delivery…
From 1st visit to order to delivery excellence service. Very helpful customer service at Speke.
Email sent to give delivery 2hr time slot. On day of delivery received a phone call to say they'd be about 1/2hr and they were. Assembled the bed in no time. Took all the rubbish away.
I bought a Tempur bed and it's so comfortable, moulds to the body.
June 18, 2026
Reply from Bensons For Beds - Speke
We're so pleased to hear about your excellent experience from your first visit to delivery! It's wonderful that our team provided helpful service and that your new bed is so comfortable. Thank you for sharing your positive feedback!
Team Bensons
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