The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurisi... See more
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We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... See more
Company replied
Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
Company replied
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more
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Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
406 reviews
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Reply from Bensons For Beds - St Helens319
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great service
Great service, lovely members of staff who was very well informed on all the products.
November 7, 2025
Reply from Bensons For Beds - St Helens319
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our team helpful and knowledgeable. Your feedback means the world to us and keeps us motivated to deliver the best service every time. 💜
Thank you for your positive review Michael – Lauryn at Customer Care
Helpful member of staff.
November 3, 2025
Reply from Bensons For Beds - St Helens319
We appreciate you noting our staff's helpfulness! We're so glad that you had a great experience with us.
Megan at Customer Care
Very professional service
Very professional service. Received excellent customer service and purchased the wardrobes I wanted.
October 28, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you received excellent customer service and found the wardrobes you wanted. We appreciate your kind words.
Come back and visit us anytime!
Megan at Customer Care
The sales man was very helpful and…
The sales man was very helpful and patient with us when choosing our bed.giving us great advice on the kind of bed would be beneficial for our needs. We always get out beds from Bensons. Very happy with the customer service
October 18, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that our team member was helpful and patient while assisting you in choosing your bed. We appreciate your continued loyalty and positive feedback on our customer service. – Lauryn at Customer Care 💜
Tracey was very helpful ,but letting us…
Tracey was very helpful ,but letting us chose a bed our own time.
October 17, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you found the assistance helpful and appreciated the time to choose a bed. Thank you for your feedback! – Lauryn at Customer Care 💜
Helpful and understanding
We popped into the St Helens store to buy a new mattress and met Harry (I hope I remembered that correctly). Harry was a joy. He was well informed, patient and unbelievably helpful. Nothing was too much trouble for him. We felt listened to, well especially me, and respected. Thank you for all your help and advice Harry, it was so nice to meet you .
Lorraine & Carl x
October 12, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you for the lovely feedback Lorraine & Carl! We're so glad Harry made your visit a great one—knowledgeable, patient, and genuinely helpful, just as mattress shopping should be! 😊 We'll make sure he gets the shout-out he deserves. Enjoy your new mattress and the well-earned rest, Megan at Customer Care🛏️✨
Georgina dedicated her time and…
Georgina dedicated her time and provided expert advice for us when trying to find the right mattress for us.
October 10, 2025
Reply from Bensons For Beds - St Helens319
We appreciate you sharing your positive experience. We're so glad to hear that our team provided expert advice while you were finding the right mattress. Thank you for your review – Lauryn at Customer Care 💜
Friendly salesman Andy with good products and discounts
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix matching of products quickly available with all relevant discounts also explained. Additional items such as mattress protectors and cleaning products introduced as well although I hadn’t thought of these . Andy also indicated the assembly cost and showed me upon request how beds were put together.
Delivery dates were exactly what I wanted .
October 12, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you for your detailed feedback! We’re so pleased to hear Andy provided the perfect balance of support and space while helping you find exactly what you needed. It’s great to know he could clearly explain pricing, options, and extras — and that your delivery date worked out perfectly. We’ll be sure to pass along your kind words to him!
Take care,
Megan at Customer Care
Excellent until the end
Excellent sales department, friendly and always available to help you . Excelent delivery team and very carful whit the product. Excellent product ,well delivered and in mint condition!
Next one bed will be definitely from you guys!
October 9, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you found the sales department friendly and helpful, and that the delivery team was careful. We're glad the product arrived in excellent condition! Thank you for your feedback, Megan at Customer Care
Was greeted by salesman Andy who helped…
Was greeted by salesman Andy who helped us in finding the best mattresses for us, he was very polite and friendly, show us a demo on how we slept to find which was a best mattress ,5☆
October 12, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
Thanks for the great feedback! We’re delighted Andy could help you find the perfect mattress with a helpful demo. We’ll pass on your 5☆ praise!
Take care, Megan at Customer Care⭐
Georgina was great very helpful and…
Georgina was great very helpful and friendly thank you.
October 10, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you so much for your 5 star review Mark. We appreciate your kind words and hope to see you again in the future.
Take care,
Megan at Customer Care
Great service and friendly welcoming staff
September 21, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
We appreciate your feedback! We are so glad you found our service great and our staff friendly and welcoming during your visit with us.
Thank you,
Lauryn at Customer Care
We were shopping for a new mattress for…
We were shopping for a new mattress for my 85 year old Dad. We were met by a lovely polite young man called Andy. Andy was extremely helpful throughout our visit, and his knowledge of each mattress was impressive. I would definitely recommend to friends and family. Thank you Andy, the main thing is you made my Dad feel happy that he'd chosen well. He chatted about you all the way home, so you made a mark. Thank you 😊
September 18, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
We're happy to hear that you and your Dad had such a positive experience. It's wonderful to know that our team member's expertise made choosing a mattress easier and that your Dad felt confident with his selection. We appreciate your recommendation!
Thank you,
Lauryn at Customer Care.
Staff member came over to help and…
Staff member came over to help and listened to what I was asking for. Took me over to a couple of beds and talked through different options. Nice, quick and easy. Bought bed and now just waiting for delivery.
Thanks
September 14, 2025
Reply from Bensons For Beds - St Helens319
Thank you for your kind words! It's our goal to provide exceptional customer service and finding the perfect bed for you was our pleasure. We can't wait for you to enjoy your new bed once it's delivered. Thanks for choosing us!
Product knowledge
Excellent product knowledge, good customer understanding and let the customer lead the sale with occasional advice
August 26, 2025
Reply from Bensons For Beds - St Helens319
We appreciate your positive feedback! We're happy to know that our team's product knowledge and customer understanding were helpful without being pushy.
Thank you for choosing us, Megan at Customer Care
Georgina was helpful
Georgina was helpful, polite, very professional and respectful .After testing and questioning different beds, we went away for a few hours then returned to order our chosen bed. Georgina took us to that bed and respectfully gave us space to make our final decision. Very pleased.
August 29, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you found our team member helpful, polite, and professional. We appreciate you sharing your experience and are pleased that you felt respected and comfortable during the decision-making process. Thank you, Megan at Customer Care
Reply from Bensons For Beds - St Helens319
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
Everything was brilliant from first…
Everything was brilliant from first waking into the store until getting the delivery. I've used Bensons before and would definitely use again.
Georgina at the St Helens store was wonderful and did all she could to assist me even when the initial item I wanted had just been discontinued.
August 20, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
We're happy to hear that you had a brilliant experience in our store and with our delivery service. We appreciate your continued business and are so glad that our team member was able to assist you with your purchase. Thank you for your positive feedback, Megan at Customer Care
Bensons for beds st helens Andy was really good and professional
Andy was really good showed us all the beds and mattresses that would be better for us.
August 13, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback about the assistance you received. Take care, Megan at Customer care
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