The staff in the shop were really helpful and helped us find the same mattress that we had previously purchased and love. Process was really quick and easy. We have bought the same style mattress 3... See more
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... See more
Company replied
Marie was very helpful and knowledgeable, completely not pushy just friendly and informative. There was a good range to choose from and some good deals too, as a returning customer all my details were... See more
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Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
529 reviews
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Absolutely great from start to finish
Absolutely great from start to finish, great staff in the shop. Constant messages to keep us in the know, and the delivery lads were great and punctual, second time of purchasing with these. Fab x
March 29, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for your lovely feedback! We’re thrilled to hear everything was great from start to finish, from our in‑store team to the delivery lads. We really appreciate your repeat custom—fab to have you back,
Megan | Customer Care Specialist
Our first choice for beds and bedding
We needed a new mattress and pillows. Our last couple of bedding items and mattress were purchased from Bensons so our local store was our first choice. The store was clean and tidy, with plenty of room to walk around. We received a friendly welcome from Paul and the team and were directed to several mattresses in the store. We tested a couple to assess the best comfort and support and did the same with the pillows. The offer price was good and the delivery time quick. A great service that continued to delivery. We received regular updates and the mattress was delivered , as expected by McCauley and Adam, efficiently and carefully - and they removed the old one. An excellent friendly, professional, helpful team and service
March 27, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for taking the time to share your experience! We’re delighted that Paul and the team made you feel welcome and helped you find the perfect mattress and pillows. It’s great to hear you enjoyed the clean, spacious store and felt supported while testing out the options. We truly appreciate your kind words,
Megan | Customer Care Specialist✨
Was very easy to purchase what I was looking…
Was very to purchase what I was looking for there rush very easy going and helpful staff made it easy to communicate and feel comfortable with my purchase
March 21, 2026
Reply from Bensons For Beds - Stockton27
Thanks for the great review Mr Williams! So glad you found exactly what you needed — easy, friendly, and no rush. That’s how we like to make every purchase feel!
We're always here if you need anything else,
Megan at Customer Care🌟
Reply from Bensons For Beds - Stockton27
Thanks so much for the lovely feedback! 😊 We’re delighted to hear everything was friendly, easy, and straightforward — and that our team member made such a great impression. We really appreciate you taking the time to share this,
Megan at Customer Care
Excellent experience from start to finish
Mark at the Stockton store could not have been more patient and supportive. Delivery and installation went smoothly and expertly.
March 13, 2026
Reply from Bensons For Beds - Stockton27
Thank you for giving us 5 stars! We’re delighted to hear Mark at our Stockton store was so patient and supportive throughout your visit. It’s great to know your delivery and installation went smoothly and were handled expertly. We really appreciate your lovely feedback,
Megan at Customer Care💜
Bensons for beds ,, brilliant
Had my new bed from Bensons for beds delivered, Received a phone call 30 minutes before Nick and Steven arrived. The both were polite, asked where the bed was going, respected my property and carried out the assembly of the bed, with professionalism. They also tidied up after themselves, and showed the assembled bed offering to move it if required. Many thanks again lads a great job, and a good night's sleep...
March 12, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for your wonderful review! We’re delighted to hear your new bed was delivered smoothly and that Nick and Steven kept you updated with their call ahead. It’s great to know they were polite, respectful of your home, and assembled the bed with such professionalism — even tidying up afterwards and making sure everything was exactly where you wanted it. We’ll be sure to pass on your kind words to them. Enjoy your new bed and many nights of great sleep,
Megan at Customer Care💜
The staff member was friendly and very…
The staff member was friendly and very knowledgeable about all of the products we asked about.
March 15, 2026
Reply from Bensons For Beds - Stockton27
Julie,
We're so glad to hear the staff member was friendly and knowledgeable about our products! We appreciate you taking the time to share your experience.
Team Bensons - Jessica
Bed delivery
They kept me informed from ordering to delivery and everything was delivered on time.
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Great to hear you were kept updated from order to delivery — and everything arrived right on time! 😊 Thanks for the lovely feedback,
Megan at Customer Care
Very helpful friendly team at bens for…
Very helpful friendly team at bens for beds portack , helped me with my order and keeping updated. Super happy with my purchase just need to be patient and wait for delivery now
March 8, 2026
Reply from Bensons For Beds - Stockton27
So glad to hear the team at Portack were friendly, helpful, and kept you updated every step of the way! 😊 Super happy you’re pleased with your purchase — now just a little patience until delivery day- We promise it will be worth it!
Thank you for choosing us,
Megan at Customer Care
Excellent choice of items
Excellent service in store. Delivery and installation went very smoothly, on time and expeditiously. Nothing more to add really. Bensons provided a complete service reasonably priced.
March 10, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service in store, and that your delivery and installation went so smoothly, on time, and handled efficiently. It’s wonderful to know that everything came together just as expected.
We’re delighted that you felt the service was complete and reasonably priced — that’s exactly what we aim to provide,
Megan at Customer Care
The quality of the bed is fantastic
The quality of the bed is fantastic. And the delivery guys Colin and John were wonderful. Genuinely Happy to help, polite and efficient.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Kaz-anne,
We're happy to hear that you find the bed quality fantastic! It's great to know our delivery team were genuinely happy to help, polite, and efficient. Thanks for your review.
Team Bensons
Excelkant Service both in the store and by the…
Service both in the store and by the delivery guys.
February 27, 2026
Reply from Bensons For Beds - Stockton27
Penny ,
We appreciate you taking the time to share your feedback regarding our service and delivery. We are happy to hear that you had a good experience.
Team Bensons
⭐️⭐️⭐️⭐️⭐️ Company
From sale to delivery, everyone was professional, kmowledgeable, courteous and accommodating .
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
PAULINE VAIRY,
We're happy to hear that everyone, from sales to delivery, was professional, knowledgeable, courteous, and accommodating. We appreciate your positive feedback!
Team Bensons
Pleasant and comfortable
When my husband and I came into the store to look for a sofa bed we were not pestered by staff as like in a lot of stores. We were left alone to browse which was brilliant and relaxing, rather than being rushed. When we needed help we received it by the pleasant and knowledgeable man serving, (Paul).
He advised us whilst showing us different sofa beds. This led to us to purchase a great sofa bed and we left the store happy and satisfied.
February 23, 2026
Reply from Bensons For Beds - Stockton27
MRS JACKIE GIBSON,
We're happy to hear that you had a brilliant and relaxing experience in our store. It's great that you appreciated being able to browse at your own pace. We're also pleased that you were satisfied with the helpful advice you received, which led to your sofa bed purchase. Thank you for sharing your positive feedback.
Team Bensons
19.02.2026
Purchased a bed in the Stockton branch Mark and his staff went that extra mile.
More than helpful and friendly
February 19, 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for your lovely review! We’re delighted to hear that Mark and the Stockton team went the extra mile for you. Helpful and friendly service is exactly what we aim for, and they’ll be thrilled to read your kind words!
Megan at Customer Care😊
Reply from Bensons For Beds - Stockton27
Thank you for your lovely review! 😊 We’re so pleased to hear you found our team knowledgeable, polite, and very helpful. We really appreciate your recommendation,
Megan at Customer Care
Good communication excellent knowledge…
Good communication excellent knowledge of different beds really helpfull
February 21, 2026
Reply from Bensons For Beds - Stockton27
Really appreciate your feedback ! Delighted the advice was clear, knowledgeable and genuinely helpful.
We’re so glad you had a great experience,
Megan at Customer Care⭐
Needed a new mattress for my adjustable bed
I found what I was looking for, in the first one I was Showen, very comfortable, 🐝
February 21, 2026
Reply from Bensons For Beds - Stockton27
We're happy to hear that you found a comfortable option quickly! Thank you for sharing your positive experience; we appreciate your feedback.
Stewart - Team Bensons
Helpful sales staff without undue…
Helpful sales staff without undue pressure to buy. Good Comms re delivery date and time. Quick and tidy bed construction.
February 19, 2026
Reply from Bensons For Beds - Stockton27
We're so happy to hear you found our sales staff helpful and not pushy. It's great that you received good communication regarding your delivery and quick bed construction.
Stewart - Team Bensons
Fabulous service
From the customer service in store to the delivery team, every aspect was great. The mattresses and bed frames are good quality, good value and the staff in store were extremely helpful with making a decision. I would 100% recommend.
February 15, 2026
Reply from Bensons For Beds - Stockton27
We're happy to hear that you found every aspect of our service great, from the customer service to the delivery team. It's great you're pleased with the quality and value. Thank you for your recommendation!
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