When shopping: helpful and patient. Delivery. Fine except they said the message not to phone me never reached them. Now getting used to new type of mattress. The main problem was that the full ra... See more
Company replied
Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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See what reviewers are saying
Bed came on time, drivers were polite and took shoes off without even asking, they were quick, and tidy! The store and staff were very friendly and knowledgeable when we were choosing are new bed. Wou... See more
Company replied
From the moment we stepped into the shop right up to delivery we have received an exceptional service. We had help choosing the right mattress for us. Delivery was faultless. Exactly as advised.... See more
Company replied
Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... See more
Company replied
Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
494 reviews
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The salesman was very helpful and the…
The salesman was very helpful and the bed was delivered earlier than expected which was a bonus
August 27, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful review! We're thrilled to hear that our salesman was helpful and that your bed arrived earlier than expected. We strive to provide excellent service and it's great to know we hit the mark. Enjoy your new bed!
Bed came on time
Bed came on time, drivers were polite and took shoes off without even asking, they were quick, and tidy! The store and staff were very friendly and knowledgeable when we were choosing are new bed. Would definitely recommend them.
September 28, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team and that your bed arrived on time. We appreciate your recommendation and look forward to serving you again in the future!
Serve by Leigh and service was…
Serve by Leigh and service was brilliant. He was very knowledgeable and informative. Very satisfied with everything.
October 1, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! We're thrilled to hear that Leigh provided you with excellent service and valuable information. Your satisfaction is our top priority, and we look forward to serving you again soon!
Buying a new mattress
When shopping: helpful and patient.
Delivery. Fine except they said the message not to phone me never reached them.
Now getting used to new type of mattress.
The main problem was that the full range not available in Shrewsbury so I had to make the awkward journey to Stoke on Trent, for which public transport not available.
September 28, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your feedback! We're glad to hear our team was helpful and patient during your shopping experience. We apologize for the delivery communication issue and understand the inconvenience of traveling to Stoke on Trent. We appreciate your support and hope you enjoy your new mattress!
Collected old bed
Collected old bed, and constructed new bed within the hour. Worked really hard.
September 20, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! We're thrilled to hear that our team was able to efficiently collect your old bed and set up the new one in no time. We take pride in our hard work and dedication to our customers. If you need anything else, feel free to reach out!
Festival Park, Stoke
Mike from the store was really knowledgeable and helped us choose the right bed and mattress
September 19, 2026
Reply from Bensons For Beds - Stoke350
We are so pleased to hear you had such a positive experience with us, from start to finish. Thank you for your wonderful feedback!
Team Bensons
Faye gave us really good service when…
Faye gave us really good service when we bought a new mattress and pillows, was very knowledgable about the products and patient with us trying and choosing the right mattress.
September 12, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the kind words, we are thrilled to hear that Faye provided excellent service and expertise during your mattress shopping experience. Ensuring our customers find the perfect mattress is our top priority! Come back and visit us again soon.
Brilliant service
Brilliant service. Staff helpful and know the product.
September 11, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you so much for your kind words! We are thrilled to know you had a brilliant experience with our service and that our staff was helpful and knowledgeable about our products. We value your support and look forward to serving you again soon! 😊🙌 #CustomerSatisfaction #ExcellentService
The staff member was very knowledgeable…
The staff member was very knowledgeable and knew exactly what we were looking for, he wasn't pushy and was very helpful
September 9, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! At our business, we prioritize knowledgeable and helpful staff members who are not pushy. We're happy to hear that your experience with our team was a positive one. See you again soon!
New Mattress
From the moment we stepped into the shop right up to delivery we have received an exceptional service. We had help choosing the right mattress for us. Delivery was faultless. Exactly as advised. Given time slot within 2 hour window and delivery guys were well within the time window and left it exactly where I asked. They were friendly and respectful of my property. Would recommend Bensons to anyone.
September 6, 2026
Reply from Bensons For Beds - Stoke350
Hello Mrs Fisher,
Thank you so much for your wonderful review! We're delighted to hear that you received exceptional service from your first visit right through to delivery. It's great to know our team helped you find the right mattress and that the delivery team arrived as promised, treated your home with respect, and made the whole experience hassle-free. Enjoy your new bed, and thank you for recommending us to others,
Megan | Customer Care Specialist😊
Everything from shopping to delivery…
Everything from shopping to delivery was good. Shop staff helpful, polite and patient. Delivery lads were very good and polite
September 6, 2026
Reply from Bensons For Beds - Stoke350
Hello Linda,
Thank you for your lovely review! We're delighted to hear everything went smoothly from shopping through to delivery. It's great to know our store team were helpful, polite, and patient, and that our delivery team provided the same excellent service. We'll be sure to pass on your kind words. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
New double bed
Visited the store on Festival Park, Stoke on Trent where personalised service helped me choose a new divan bed, mattress and headboard. Great delivery experience too.
September 7, 2026
Unprompted review
1st delivery wrong bed frame plus…
1st delivery wrong bed frame plus unhappy with mattress, delivery team excellent and polite. Items were to be swapped new delivery time was around 3 weeks not good . 2nd delivery wrong mattress again, delivery team dragging bed a d mattress around on walls , not happy as I refuse sign for wrong items . Customer Services refund £149 for trouble new mattress to be delivered 1st September but then get email saying 17th September. I will not be recommending or using this company again.
August 28, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Hello Sandra,
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your order and understand your frustration. We sincerely apologise for the incorrect bed frame and mattress deliveries, as well as the delays and conflicting delivery information you received. We are also concerned to hear about your comments regarding the handling of items during delivery and appreciate you bringing this to our attention. Your feedback has been shared with the relevant teams for review,
Megan | Customer Care Specialist
Great overall experience
Great overall experience
We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out and then we went into store for a replacement. Using the mattress body tester we looked into various medium mattresses with Leigh at our local store as our guide. There was no pressure to buy, it was purely based on comfort, he would wander away rather than constantly hovering in our perifory. He was friendly and answered all of our questions and delivery is booked for just over a weeks time.
August 25, 2026
Reply from Bensons For Beds - Stoke350
Hi Sarah,
Thank you for your wonderful feedback! 😊 While discovering mattress springs making an unexpected appearance after just three years wasn't part of the plan, we're delighted to hear our team helped get things back on track. 🛏️✨
It's great to hear that our phone team sorted things quickly and that Leigh made the replacement process easy and enjoyable.
The mattress body tester clearly helped point you in the right direction, and we're thrilled you've found a replacement that feels just right. Now the countdown is on until delivery day! 🎉
Thanks for choosing us, and we'll be sure to pass your kind words on to Leigh,
Megan | Customer Care Specialist⭐
Excellant help from the staff
Excellant help from the staff. Mike was very helpful and showed us various options. He didnt rush us and was very polite and knowledgeable. I would recommend him to my family and friends
August 21, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! We're delighted to hear that our colleague provided such excellent help and showed you various options without rushing you. It's great to know they were polite and knowledgeable.
Team Bensons
Very attentive and helpful staff
Very attentive and helpful staff. They afforded me an opportunity to try out all mattresses
August 18, 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our staff was attentive and helpful, and that you had the opportunity to try out all the mattresses!
Team Bensons
Really helpful assistant.Who listened…
Really helpful assistant.Who listened and gave us advice and a great product.
August 16, 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our assistant was really helpful, listened to your needs, and provided excellent advice and a great product. Thank you for your wonderful feedback!
Team Bensons
A great experience
A great experience
Leigh does a wonderful job and is an asset to the company
August 15, 2026
Reply from Bensons For Beds - Stoke350
Hey Sue,
Thank you for your wonderful review! 😊 We're delighted to hear that you had a great experience and that Leigh provided such excellent service. It's fantastic to know that their help and dedication made such a positive impression. We'll be sure to pass on your kind words, as I'm sure they'll mean a lot. Thank you for choosing us,
Megan | Customer Care Specialist🛏️
Very good support in store
Very good support in store, delivery process and ongoing communication excellent… delivered on time and helped to place the mattress upstairs
August 17, 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear you received very good support in-store and that the delivery process and ongoing communication were excellent. It's wonderful that your mattress was delivered on time and helped to be placed upstairs!
Team Bensons
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