Knowledgeable staff who were very helpful and did not try to steer us into making our decision, they just provided information and allowed us to try everything. Good range of products across all pr... See more
Location
Switch locationUnit 3 Priory Fields, Priory Avenue, TA1 1QS Taunton, Somerset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience with Bensons for Beds, Taunton, Somerset was of pleasant and efficient colleagues. From the store itself when we bought our new mattress, Rob, once I described what I was looking for, t... See more
Company replied
The whole experience of purchasing a mattress was great. Huge choice at the Taunton branch. Rob the sales manager was exceptionally helpful. Delivery was as promised & faultless, Mattress brought... See more
Company replied
Customer satisfaction. I was not happy with my son's bed frame. They handled my query professionally, both the customer service advisor and the Taunton shop. We agreed that I go back to the shop to... See more
Company replied
Company details
About Bensons For Beds - Taunton114
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, United Kingdom
- 1823423831
4.7
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable staff who were very helpful.
Knowledgeable staff who were very helpful and did not try to steer us into making our decision, they just provided information and allowed us to try everything.
Good range of products across all price ranges.
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Taunton114
Thanks for your great feedback. Any issues, give us a shout. All the best,
Rob
Great service
Great in store help from Keean when choosing my mattress and the delivery team, Chris and his colleague, were also great and helpful.
October 21, 2026
Unprompted review
Reply from Bensons For Beds - Taunton114
Thank you for your wonderful feedback! We are thrilled to hear that you received excellent assistance in our store when selecting your new mattress, and that our delivery team was equally helpful during the drop-off. Providing a smooth and supportive experience from start to finish is always our goal. We truly appreciate your support and hope you enjoy your new purchase!
Team Bensons
Approachable,friendly and knowledgable
Really friendly approachable sales man..Chris..he was patient to go through all my measurements to make the right choice of bed and mattress
October 4, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your wonderful review! We are thrilled to hear that our team member was patient and helpful in guiding you through the measurements to find the perfect bed and mattress for your needs. Your satisfaction is our priority, and we appreciate your kind feedback. Enjoy your new bed and mattress!
Team Bensons
Excellent customer service
Excellent customer service = nothing too much trouble - a shining example of what a consumer experience should be.
October 18, 2026
Reply from Bensons For Beds - Taunton114
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that you had such a fantastic experience with our team and that we could make everything so easy for you. We always aim to provide the highest standard of service, and knowing we achieved that for you is incredibly rewarding. We truly appreciate your support and look forward to welcoming you back in the future!
Team Bensons
Excellent customer support
October 18, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer support team. Your satisfaction is our top priority, and we look forward to serving you again soon!
Our experience with Bensons for Beds, Taunon, Somerset
Our experience with Bensons for Beds, Taunton, Somerset was of pleasant and efficient colleagues. From the store itself when we bought our new mattress, Rob, once I described what I was looking for, took us straight to the perfect mattress for what we required. The delivery of said mattress, just a few weeks later, was prompt and very slick! Both Lewis and Ben were brilliant. Thank you all so much.
October 19, 2026
Unprompted review
Reply from Bensons For Beds - Taunton114
Thank you for your wonderful feedback! We are thrilled to hear that you had such a pleasant and efficient experience from the moment you visited our store to the prompt and slick delivery of your new mattress. It is fantastic to know that our team listened to your needs, guided you straight to the perfect choice, and provided brilliant service throughout the entire process. We truly appreciate your kind words and hope you enjoy many comfortable and restful nights of sleep!
Team Bensons
Exceptional service from the Taunton branch.
The whole experience of purchasing a mattress was great.
Huge choice at the Taunton branch.
Rob the sales manager was exceptionally helpful.
Delivery was as promised & faultless, Mattress brought to the bedroom, unwrapped & checked.
Would highly recommend Bensons.
September 4, 2026
Reply from Bensons For Beds - Taunton114
Many thanks for your glowing review. We look forward to seeing you in store again in the future. Any issues with your new mattress, give us a shout. All the best.
Rob
Very friendly and knowledgeable help in…
Very friendly and knowledgeable help in choosing new beds
October 18, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that our team was able to assist you in choosing the perfect beds. Your satisfaction is our priority, and we look forward to helping you again in the future!
Excellent quality and great delivery service
Excellent quality mattress at reasonable price with friendly and helpful delivery team
October 8, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your wonderful review! We're thrilled to hear that you love your new mattress and found our delivery team friendly and helpful. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
Offered very good advice on which…
Offered very good advice on which mattress to suit our needs.
October 10, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that our advice helped you find the perfect mattress. Your satisfaction is our priority, and we appreciate your trust in us. If you need anything else, feel free to reach out,
Megan | Customer Care Specialist
Customer satisfaction
Customer satisfaction.
I was not happy with my son's bed frame. They handled my query professionally, both the customer service advisor and the Taunton shop. We agreed that I go back to the shop to choose another one. I am now waiting for them to deliver the exact one and take back the other one.
Excellent customer service.
October 8, 2026
Unprompted review
Reply from Bensons For Beds - Taunton114
Thank you for your feedback Hazel! We're thrilled to hear that our team provided excellent service and helped you find the perfect bed frame for your son. We appreciate your patience and look forward to delivering your new choice soon. Your satisfaction is our priority and we are grateful that you shopped with us,
Megan | Customer Care Specialist
Efficient and friendly service.
October 4, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that you enjoyed our efficient and friendly service. Our team works hard to provide the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Manager was patient…
Manager was knowledgeable and patient while looking for a bed to combat a severe lumbar condition
Thank you
David New
September 28, 2026
Reply from Bensons For Beds - Taunton114
Thank you, David, for your kind words! We're thrilled to hear that our manager was able to assist you in finding the right bed for your lumbar condition. Your comfort is our priority, and we appreciate your trust in us. If you need anything else, feel free to reach out!
Very helpful advice
Very helpful advice. Good honest reviews of the mattresses
September 26, 2026
Unprompted review
Reply from Bensons For Beds - Taunton114
Many thanks for your feedback. Myself and the team look forward to seeing you in store again in the future. All the best for now, Rob.
The salesperson listened to my requirements
The salesperson at Benson for Beds listened to my particular requirements and showed me the options that he thought would suit me, explaining the differences. The sale and delivery, including removing an old mattress, was carried through smoothly in a week. I am very pleased with the new mattress.
September 23, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson could assist you in finding the perfect mattress and that the entire process went smoothly. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Staff very friendly with a good sense…
Staff very friendly with a good sense of humour. Bought a matress delivered as promised on date I chose. 10 out of 10. I would definately go back and would recommend.
September 24, 2026
Reply from Bensons For Beds - Taunton114
Thanks for your great review. Any issues, give us a shout. We look forward to seeing you in store again in the future.
The mattress was brought in carelessly
The mattress was brought in carelessly. They knocked a clock off the wall—one that I now have to throw away. Pictures and other wall decorations also fell down. I am not satisfied with this delivery, as items in my home were damaged.The mattress was brought in carelessly. The outer surface of the mattress is scratched
September 21, 2026
Unprompted review
Reply from Bensons For Beds - Taunton114
We are truly sorry to hear about the careless delivery and the damage caused to your home and mattress Lidia. We understand how frustrating it is when items are damaged during delivery and have contacted you today to resolve this.
Thank you,
Megan | Customer Care Specialist
From start to finish they were…
From start to finish they were excellent.
Great service in store, kept up-to-date at every stage once ordered and arrived exactly when they said it would. Wouldn't hesitate to use them again.
August 29, 2026
Reply from Bensons For Beds - Taunton114
We're so pleased to hear that your experience was excellent from start to finish. It's wonderful that you received great service in-store and were kept updated throughout the process. We appreciate your kind words and look forward to serving you again!
Team Bensons
Friendly informative staff
Friendly informative staff. Left alone to browse when asked but quick to assist when asked.
September 17, 2026
Reply from Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We strive to create a welcoming environment where you can explore at your own pace while knowing help is always available. We look forward to seeing you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.